advice application 225 Al Gore 196 Alfred Einhorn 144 - IGI Global

advice application 225 Al Gore 196 Alfred Einhorn 144 - IGI Global

Index 265 Index A advice application 225 Al Gore 196 Alfred Einhorn 144 Alfred Korzybski 174 alliance execution issues 226 alliance maps 223 allianc...

846KB Sizes 0 Downloads 0 Views

Recommend Documents

Al Gore - Pressetext
Sein Vater war Mitglied des US-Repräsentantenhauses von 1939–1953 und US-. Senator von 1953–1971 für den Bundesstaat Ten

Symbols AB - IGI Global
StegHide 254, 255 stego coding method 254 stego data 250 stego image 252, 253 stego keys 252 stego object 250 stream cip

Table of Contents - IGI Global
Andreas Mäder, University of Würzburg, Germany. Chapter III. Handoff ... Christos G. Panayiotou, University of Cyprus,

Table of Contents - IGI Global
Capital.to.Create.Value.in.the.Public.Sector.Organisations...............272. Mahmood Ghaznavi, Massey University, New Z

Table of Contents - IGI Global
Riccardo Manzini, University of Bologna, Italy. Chapter 8 ... Paulo Ricardo Santos da Silva, University of Vale do Rio d

About the Contributors - IGI Global
Vasudha AgnihotriisworkingasascientistinG.B.PantNationalInstituteof ... fromï»

Al Gore Eine unbequeme Wahrheit - Buecher.de
Al Gore. Eine unbequeme. Wahrheit. Klimawandel geht uns alle an ... das natürliche Gleichgewicht der Erde durch Mensche

Das Einhorn im Garten - Cafe Einhorn
noch da und knabberte jetzt an den Tulpen. "Hier nimm, Einhorn", sagte der Mann ... Brot mit Schinken, Spiegelei und Gar

Digital Watermarking for Digital Rights Management - IGI Global
area called digital rights management (DRM). This chapter presents how digital watermarking (DWM) technology can address

BUS 225 BUS 225 BUS 225 BUS 225 - MVV
Taufkirchen, Oberweg. - Tegernseer Landstraße. Winning, Hinterm Hofanger. - Zacherlweg. Bergham, Riegerweg. - Edelweiß

Index 265

Index

A advice application 225 Al Gore 196 Alfred Einhorn 144 Alfred Korzybski 174 alliance execution issues 226 alliance maps 223 alliance partners 47 alliance Paths 217 alliances 216 Amazon 68, 99 attitude Checklist 25 anchor customer 171 anchor customers 247 anthropology 11 Apple 206 application development tools 2 application program interfaces (APIs) 50 application service provider (ASP) 102 application silos 70 applying socio-technical principles 169 architecture 240 Arpanet 195 Arpanet IMPs 198 artificial intelligence 199

as well 255 ASP 193 assemblers 32 assessment and validation 171 assessment map for implementation 134 assessment Model 189 assimilation 6, 40, 43, 130, 217 attitude 27, 35, 170 attitude profiles 25 automated data processing (ADP) 103 automated teller machines (ATMs) 112 avoiding Conflict 220

B back office 70 balanced scorecard 7, 118, 122, 134, 171 BBN Communications 144 behavior change map 16 behavior-centric 15 behavioral change 5, 10, 13, 29 behavioral change map 15 behavioral map 25 behaviorally-dependent business cases 114

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

266 Index

best practice 2, 19 bias towards substitution of labor for technolgy 238 Bill Gates in Business at the Speed of Thought 29 Bill Parcells 254 Boehm 148 Borland Software Corporation 78 branch locations 180 bread crumb trails 87 Bryce Ryan and Neal Gross 43 bubble period 48 build versus buy 99, 100 build versus buy zone 100 built to Last 187 business case 113 business development 204 business development Team 254 business intelligence (BI) 1, 135 business process automation 29 business process outsourcing 252 business process re-engineering (BPR) 11,12 business process technology 233 business processing outsourcing 2 business to-consumer (B-to-C) 35 business-to-business (B-to-B) 35 business-to-business technology 134

C C++ 32 call details 223 capability maturity models (CMM) 149 careers 27, 170 change 24 change management support 82 change-management process 71 Charles Darwin 34 check on analyst estimates 194 check usage 45 Chief Financial Officer (CFO) 204 Chinese Wall 248 Christensen 41 circuit- switching product line 199 CISCO 41, 187 co-marketing 218

CobiT 119, 126, 213 CobiT’s focus 119 code base 237 cognitive science 17 company valuation 246 compatibility 44 competitive intensity 46 complete business process 46 complexity 44 compliance fulfillment 57 computer literacy 87 computer simulation 199 conflict 220 conflict period 219 confusion 45 consent 56 contact network corporation 51 contingency planning 243 control objectives for information and related technologies 213 control of intellectual property 232, 235 controlling the sales process 173 core competency 103 COSO 119 creative pricing models 115 credit card 175 credit card company 176 credit card statement 178 Credit Suisse First Boston (CSFB) 248 CRM 252 crossing the chasm 222 culture 232 cusotmer relationship marketing (CRM) 46 customer 3, 14, 74, 129, 143 customer core competency 6, 98 customer interaction 164 customer relationship management (CRM) 1, 53, 109 customer self-service 114 customer service representative (CSR) 84 customer turnover 122 customer-focus 171 customer-focus variables 129 customer-focused categories 4 customer-focused implementations 11

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

Index 267

customer-focused view 4 customers 163 Cybernetics 11, 14 CYYNET 198

D dangerous learning curve 229 data collection 54 database administrators 32 database management systems 2 dataquest 250 David Norton 9 defense data network 228 Dell Computers 8 departmental silos 70 Descarte’s attitude 134 developing country 206 diffusion of innovation (DOI) 11, 42 diffusion of innovation theory 41 digital equipment corporation (DEC) 195 direct payment 35 discovery framework 162 disk operating system (DOS) 109 disorientation 30 disruption 3 disruptive 41 distributed systems 199 drag and drop 110 Duke University 108 dumb terminals 109

E e-billing 114 E-BPP 34, 85 e-business 70 e-business middleware 49 e-commerce 7, 98 e-mail 56, 35, 216 e-mail management 104 e-payment 116 e-sign 47 E.M. Rogers 43 early adopters 43 early customer involvement 178 early majority 43

ease of use 15 eBay 33 ecology 15 Edocs 114, 116 EDS 99 Einhorn, A. 144 electronic banking 35, 112 electronic bill payment market 28 electronic bill presentment 34, 84 electronic bill presentment and payment 84 electronic data interchange (EDI) 89 electronic signature 47 Elixir Technologies 115 emergent demand 59 emerging initiative 204 engineering 208 English 235 Enron 213, 254 enterprise resource planning (ERP) 1, 109 enterprise social networking 52 enterprise software 3, 41 enterprise software application 110 enterprise software installations 65 enterprise software suppliers 221 enterprise systems 12 entrepreneurs 204 ethnography 17 evolutionary (spiral) methods 148 eXcelon Corporation 33 exponential growth 253 Extended Markup Language (XML) 90 external analysts 193

F famous S-shaped diffusion curve 42 fast follower 60 fat clients 110 fidelity investments 99 first mover 253 flying too close to the sun 100 foot soldiers (sales) 210 Forester Research 231 formal requirements definition 169 framework overload 119

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

268 Index

front office 71 full behavior path 15

G Gabriel Tarde 42 Gartner Group survey 79 General Motors 99 general semantics 175 general systems theory (GST) 12, 14 generalized platform stage 152 Genetics Institute (GI) 165 Geoffrey Hyatt 53 Geoffrey Moore’s Crossing the Chasm 43 Google 53 Gordon Moore 106 gross margins 74 group functioning 170 growth value gap 50

H hard science 11 hard science approach 11 “hard” structural factor 13 HCI 5 healthcare 108 healthcare insurance 116 hemophiliacs 165 Hershey Corporation 68 high-speed scanners 30 hockey stick revenue growth 194 HP 8 HTML prototypes 87 human computer interaction (HCI) 16 human computer interface (HCI) 11, 164 human factors 5, 17 hybrid seeds 43

I IBM 41, 45 IBM SNA data communications 199 Imaginary X 107 information technology(ies) (IT) 1 infrastructure 66

infrastructure burnout 66 innovators 43 intangibles 118 integration gap 70 Intel corporation 106 intellectual property 58, 101, 232 intellectual property protection 58 interdependence 80 interdependence 71 International Standards Organization (ISO) 90 Internet 22, 49, 102, 115, 145, 179 Internet boom 248 Internet Protocols (IP) 41 investment banking 248 IP protection strategy 59 IPO 251 isolated mindset 143 issues from the boardroon 253 IT 81 IT governance 213 IT industry 108

J Jacob Moreno 52 JAD 11 jobless recovery 108 joint application development (JAD) 147 joint customers 218 jump the channel 228 jumping the channel 228

K Kaplan and Norton 118 Ken Olse 195 Ken Rugg 32 Kevin Laracey 114 key performance indicators (KPI) 120 knowledge management (KM) 53

L lack of process 237 laggards 43 LAN-to-LAN traffic 198 language 232

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

Index 269

language and culture 235 Larry Ellison of Oracle and Bill Gates of Microsoft 196 late majority 43 lead sheet 188 learning curve 229 legacy 70 legacy typesetting 37 legitimate use of “Vaporware” 168 liquidity event 253 locked in 46 longwall 12 longwall mining 12 Lotus Domino 54

M mainframes 109 management support 23 management theory 11 mapping of technology markets 134 market company 235 market share 250 marketing 208 marketing communications 209 marketing high technology 222 marketing requirements document (MRD) 169 material system 213 maturity 161 Merrill Lynch 99 meta data 92 meta Group 66 Michael Hammer 20 microfilm revenues 104 Microsoft 8 Microsoft Exchange 54 Microsoft NT 190 Mike Duffy 85 mind dhare 228 MIT 195 Moore, G. 43 multi threading 32 My Sprint Account Manager (MySAM) 122

N NASDAQ 246 NASDAQ peaking 246 National Coal Boards 12 net present value (NPV) 122 Netscape 246 new market creation 249 NewRiver 51 NewRiver, Inc. 51 Novocain 144 nuclear research 110 number of departments involved 94

O object-oriented database 31 object-oriented design 11 object-oriented design approaches 4 object-oriented design methods 148 object-oriented development 11 ObjectStore 5, 28, 31 observability 44 off-line behavior 19, 23 offshore development approach 239 offshore resources 231 office automation 17 offshore development 232 offshoring 237 on a short leash 247 one-off solutions 8 one-off stage 207 one-off stage 151 one-off syndrome 150 one-off systems 207 open 25 OpenPages 6, 85 Oracle 31, 41 Oracle Corporation 203 overlapping markets 252

P pain value gap 51 PARC 16 partnerships 217 patents 60 patterns of value gaps 168

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

270 Index

PDP 1 195 perceived ease of use 23 perceived ease of use 23 perceived usefulness 22 perceived usefulness 22 Pete Reiser 141 Peter Morgan 88 pockets of value 81 post-technology era 66 postscript commands 178 PowerBuilder 200 print on demand (POD) 57 process view 19, 71 process-technology 75 process-technology gaps 6 product adaptation strategies 71 product adaption strategy 94 product assessment grid 132 product champion 210 product design 10 product development 141, 143, 231 product view 19 product-centric 15 professional status 23 progress software corporation (PSC) 34 proprietary database 239 prospectus 56 Prospectus Express 56 protecting IP 59 prototype feedback 170 prototypes 175 public relations 210 pure marketing meetings 171

Q quality assurance 241

R RAD 11 RAND 147 Rand 11 random statement generator 177 rapid application development (RAD) 147 rapid market assessment 163 rapid prototyping 181

Ray Tomlinson 197 rebuilding stage 152 recipe 172 record keeping system 225 relational database 31 relationship of marketing, sales, and engineering 208 relative advantage 44 resistant 25 return on investment (ROI) 7, 108 revenue 232 Richard Bolt and Leo Beranek 195 Richard Lazarus (a senior scientist at BBN) 92 risk management models 118 risk profile 24 road rage 114 Rogers' model 50 roles 170 Ronald Reagan 153, 175

S Sabre 99 sales 208 sales cycle 65, 71, 94 sales force automation (SFA) 53 SAP 41 SAP integration partner 218 Sarbanes Oxley legislation 6 scaling the organization 206 scandals in the financial services industries 213 scattergun approach to business development 144 SDLC 11 SDLC model 3, 147 Section 302 of Sarbanes Oxley (SOX) 86 securing mind share 228 securities and exchange commission (SEC) 104 security 236 security of sensitive data 236 selling meeting 171 service-to-license ratio 6, 65, 93 Siebel Systems, Inc. 116

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

Index 271

simple object access protocol 90 Simula-67 148 Siral 11 Six Sigma 113 skills 170 smart money 247 smoking gun 249 Snuff Factor 227 social networking 51 social networking corporation 51 social psychology 11, 17 socio-technical library 170 socio-technical systems 11 socio-technical techniques 162 socio-technology theory 13 sociogram 52 “soft” human factor 13 soft science 11 soft science approach 11 software 74 software development process 8 Software Engineering Institute (SEI) 150 Sony 146 spiral 148 spiral model 148 dpirited 25 split-personality customers 99 stakeholders 13, 20 Stanley Milgram 52 Star Wars 153 Steve Jobs 206 Stovepipe Problem 113 strategic assessment 189 strategic frameworks 118 Sun workstation 178 sunk costs 112 supply chain management (SCM) 1, 45, 92 switching costs 92 Sybase 200 system components 14 systems administrations 32 systems development and life cycle (SDLC) 3 systems development life cycle (SDLC) 11, 147

systems engineering 11, 147 systems integrator 221 systems programmers 32 systems theory 11

T TAM 22 target partners 222 tasks 170 TCP/IP 90 technology 2 technology acceptance models 21 technology adoption 162 technology adoption curve 115 technology adoption model 11 technology era 67 technology leverage 48 technology markets 134 telecommuincations 116, 223 the @ sign 197 The Balanced Score Card 7 The Business Case 7 The Chinese Wall 248 The Compression Approach 229 The Council of Logistics Management 29 The Humongous Market 192 The Innovator’s Dilemma 41 The Integration Gap 70 The Mind Set of Exponential Growth 253 The “one-off” syndrome 150 The Origin of Species 34 The Role of Marketing 210 The Sales Role 211 The Snuff Factor 227 The Stovepipe Problem 113 The Time Zone Advantage 234 The Vision Thing 187 The Word is not the Object 175 Thelonius Monk 188 Theory of Reasoned Action 11, 21 thin clients 110 Thomas Edison 107 Thomas Siebel 80 thrill of the chase 143

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.

272 Index

time-zone differences 234 tollbooth 216 TQM 11 training 65, 94 trends in service license ratios 72 trialability 44 Trist & Bamforth 12 trolls 111 typesetting services 36 typing pools 107

U U.S. Patriot Act 236 UNIX systems 199 Use of Proprietary Versus Off-the-Shelf Technologi 238 user 3 user attitudes 21 user behavior 15 user interface deficiency 240 using the assessment model 195

V

W waterfall 11 waterfall development 147 Web services 65, 89 Web-based typesetting service 36 wizards 196 work queue 31 workflow 30 workflow projects 233 WorldCom 213, 254

X X.25 198 Xerox 205, 206 Xerox Palo Alto Research Center (PARC) 11 XML 90 XML databases 49

Y Y2K 167 year 2000 preparations 66

value 1, 251 value 217 value added teseller (VAR) 221 value creation 231, 249 value discovery process 161 value drivers 187 value gap 50, 131 value gap discovery 164 value gaps 165 vaporware 168 VC portfolio 247 venture capital and investment banking 246 venture capitalists 40, 246 venture capitalists (VCs) and investment bankers 246 vertical applications 71, 76 vignette 85 viral scaling 40 virtual dressing rooms 19 visual basic 32

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.