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VECTREN.COM

VECTRENLIVESMART.COM

WORK SMART

PAST ISSUES

SUBMIT STORY

FRONT PAGE

|

JANUARY 2016

MONTHLY PROFILE

EMPLOYEE NEWS

FEATURE

also in this issue Kirk Barrett named DACHA’s Member of the Year Vectren Foundation donates $1,000 to Riley Hospital Magic Castle Cart Mystery Employee: Guess Who January Wellness Success Story

on the move

MONTHLY PROFILE

Vectren kicks off development of its Safety Management System

New hires Promotions Transfers Retirees and Service Anniversaries Retiree Story: Vicki Clements Retiree Story: Jerri Maier

thank you

Notes of gratitude from customers for outstanding sevice

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MORE HEADLINES

Kimberly Dunning recognized as Champion of Diversity CLICK HERE

Vectren honored at Mid-States Minority Supplier Development Council CLICK HERE

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EMPLOYEE NEWS

MONTHLY PROFILE

Vectren kicks off development of its Safety Management System In 2015, a new standard was published that defined requirements for a Pipeline Safety Management System. The standard was developed through the American Petroleum Institute as a result of a recommendation from the National Transportation Safety Board. The standard is a recommended practice for pipeline operators to implement a safety management system (SMS). The standard establishes a framework for operators to manage their pipeline safety programs and to ensure that proper measures are being taken to address the risks within their pipeline systems. To begin the development of Vectren’s SMS, a team of Vectren employees was brought together in November to create a standard methodology for identifying and documenting risks. The goal of this event was to develop the processes for performing the risk assessment, which included the development of a risk register to record risks, the development of a standard process in which to utilize the register and the creation of an annual review process for the risk register. Examples of risks, or threats, to the company include those risks affecting our assets (such as corrosion or third party damage), training of personnel, quality of our procedures and risk of losing knowledge and experience. By using a structured risk management process, proper controls and mitigation activities can be identified and supported to reduce these risks. “We currently have strong processes for identifying risks through programs such as our Integrity Management Programs and we have implemented numerous risk mitigation strategies, such as our ongoing pipeline modernization program, damage prevention program, and operator qualification program to name just a few,” said Jim Francis, vice president of safety and system integrity. “However, the SMS and the risk management process will allow us to broaden our risk assessment by engaging our entire workforce in the identification and mitigation of risks to ensure that our workforce, assets and the public are safe.” As part of the event, the team was able to leverage our current risk analysis processes and develop a future state process that meets the requirements of the SMS standard, while also leveraging strengths Vectren already possesses. “Performing this kaizen event speaks to both our commitment to continuous improvement and our relentless pursuit of the safety of our workforce, assets and the public,” said Nancy Conder, manager of quality assurance. “In risk management, we are recognizing where there are historical gaps – identifying the gaps – and empowering people to take action in closing the gaps and reducing risks.” This risk register process is planned to begin in February. The completion of the risk management process provides a foundation for the upcoming events relating to operational controls, safety assurance, incident investigation, evaluation and lesson’s learned. More communications will be forthcoming to help employees understand their role in Vectren’s safety management system. Participants in the event included: Sarah Vyvoda, Tom Marlow, Dan Berry, Patrick Edwards, Dawn Schwindel, J.D. Street, Chris Harlow, Kati Barr, Tom Vargo, Wes Dekemper, Emily Bredhold, Dennis Lapp (Miller Pipeline), Jim Francis, Nancy Conder and Kasey Byrley (CI Champion).

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EMPLOYEE NEWS

EMPLOYEE SPOTLIGHT

Kimberly Dunning recognized as Champion of Diversity On Jan. 15, 2016, business owners, dignitaries and community leaders gathered to celebrate the 11th Annual Champions of Diversity Awards in downtown Indianapolis. The Indiana Minority Business Magazine (IMBM), published quarterly by the Indianapolis Recorder Newspaper, recognized 12 individuals, organizations and institutions that have demonstrated tremendous effort in the areas of diversity and inclusion. Kimberly Dunning, manager of supplier diversity & development, was honored as a 2016 Champion of Diversity for her work as the current administrator of Vectren’s Supplier Diversity initiative. Honorees were selected through an anonymous nomination process.

Vectren honored at Mid-States Minority Supplier Development Council annual dinner Mid-States Minority Supplier Development Council held its Annual Dinner in November in Indianapolis. The annual event is a time to honor corporate members and minority business enterprises (MBE) that have exceeded expectations in areas that assist the Council in achieving one or more of their core values: Certify, Develop, Connect and Advocate. Vectren was honored for “Most MBE Spend Growth” in 2014. Vectren’s MBE spend increased by fifty percent from 2013 to 2014. Kimberly Dunning accepted the award and Karen Hamilton, VP of performance management and sourcing and Jonathan Northington, supply chain analyst were also present to celebrate Vectren’s honor.

Pictured from left to right: Michael Jennings – President, Mid-States Board of Director, Kimberly and Carolyn Mosby - CEO, Mid-States MSDC.

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MONTHLY PROFILE

EMPLOYEE NEWS

EMPLOYEE SPOTLIGHT

Kirk Barrett named DACHA’s Member of the Year

Vectren Foundation donates $1,000 to Riley Hospital Magic Castle Cart

Kirk Barrett, commercial gas conservation representative in Centerville, Ohio, has been named the Dayton Air Conditioning and Heating Association’s (DACHA) Member of the Year. DACHA is the local professional association for HVAC contractors in Dayton, Ohio. DACHA members host events including panel discussions for HVAC, as well as notable charity events for needy and deserving families. One event, named “Heat the Town,” allows DACHA members to volunteer to perform free furnace inspections/replacements around the community. More than fifty service calls occur during the event. Vectren donates $500 a year to the cause, supplying parts and carbon monoxide detectors.

Vectren Foundation donated $1,000 in support of Ball State University’s Dance Marathon gala. The event is held to raise money to fund the Riley Hospital for Children Magic Castle Cart. The Magic Castle Cart is filled with fun trinkets such as clown noses, stuffed animals and costumes and is part of Riley’s “Smile Therapy” program - dedicated to bringing smiles to children during tough treatment times. The event was held in January, and raised more than $14,000.

Kirk has served on DACHA’s board for three years as an associate member representing the utility company. This year, he chaired the panel discussion forming relationships with Dayton’s HVAC contractors and facilitating understanding of Vectren’s services.

Riley Hospital has three Magic Castle Carts that go around to every room every few nights to bring smiles to children’s faces during tough treatment times.

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EMPLOYEE NEWS

This month’s mystery employee has run six mini-marathons. She enjoys hiking and reading, and taking a stained glass course is on the agenda for the near future. Traveling is another interest. Her travels have taken her to the Virgin Islands, Turks and Caicos and Hawaii, and she has visited 32 states in the US. Our mystery employee has two sons - one a senior at Ball State University and the other is currently in the National Guard going through ranger/parachute-rigging school. Her accomplishments include two degrees from Indiana University. She also holds an appraiser’s license and weatherization and energy audit certifications. Among her bucket list items is spending a month touring Alaska. She also hopes to visit Norway and Sweden, where her grandparents are from.

To find out the answer, see page 13.

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EMPLOYEE NEWS

MONTHLY PROFILE

January Wellness Success Story of the Month: Reese Hamilton Goal:

Living by the motto, “You eat to live, you don’t live to eat,” Reese has always strived to make health and fitness choices that add to his quality life, not subtract from it.

Strategy: Currently, Reese consumes six meals a day, with five of them being very regimented and balanced. The sixth meal is dinner with his family, where the focus is on quality time versus following a particular eating regimen. However, he refrains from overeating by only consuming sensible portions. Additionally, Reese consistently works out, focusing on compound exercises and functional movements that use multiple muscle groups to build his overall strength. Results: He measures his progress by his performance on three primary lifts: deadlift, back squat and bench press. With a minor tweak to his dietary regimen in 2015, Reese lost 10 pounds of bad weight, while improving his strength in each of his primary lifts.

Reese Hamilton, director of customer service

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EMPLOYEE NEWS

ON THE MOVE

new hires James Bakken, Evansville - SSC James has been hired as a customer service specialist I. Prior to joining Vectren, he was employed by Office Team.

Shyanne Becker, Evansville - SSC Shyanne has been hired a customer service specialist I.

Dawn Cimeley, Evansville - SSC Dawn has been hired as a customer service specialist I. Prior to joining Vectren, she was employed by Vanderburgh County Treatment Court.

Trudy Herschelman, Evansville - SSC Trudy has been hired as a customer service specialist I. Prior to joining Vectren, she was employed by Keller Crescent.

Spencer Boyle, Evansville - SSC Spencer has been hired as a customer service specialist I.

Kristina Hertel, Evansville - SSC Kristina has been hired as a customer service specialist I.

Carol Brendel, Evansville - SSC Carol has been hired as a customer service specialist I.

Andrew Horn, Evansville - Wagner Andrew has been hired as an electric substation engineer I. Prior to joining Vectren, he was employed by Alliance Coal.

Jennifer Chumley, Evansville - SSC Jennifer has been hired as a customer service specialist I. Prior to joining Vectren, she was employed by Custom Staffing.

Shaneal Jernigan, Evansville - SSC Shaneal has been hired as a customer service specialist I.

continued on next page

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MONTHLY PROFILE

EMPLOYEE NEWS

ON THE MOVE

new hires Umro Khallad, Noblesville Umro has been hired as an operations administrative analyst.

Matt Mason, Evansville - OVS Matt has been hired as a regulatory analyst. Prior to joining Vectren, he was employed by Alvey’s Sign Co., Inc.

Samantha McMurtry, Evansville - SSC Samantha has been hired as a customer service specialist I.

Kevin Noe, Danville Kevin has been hired as a gas distribution specialist I. Prior to joining Vectren, he was employed by Spencer Engineering.

Kaci May, Evansville - SSC Kaci has been hired as a customer service specialist I.

Jim Nodine, Evansville - SSC Jim has been hired as a customer service specialist I.

Brandi Mays, Evansville - SSC Brandi has been hired as a customer service specialist I.

Alex Ostertag, Evansville - Wagner Alex has been hired as an integrity management engineer I. Prior to joining Vectren, he was employed by Welder Exploration & Production, Inc.

Andrea McClure, Evansville - SSC Andrea has been hired as a customer service specialist I.

Brandon Payne, Evansville - SSC Brandon has been hired as a customer service specialist I. Prior to joining Vectren, he was employed by Professional Transportation, Inc.

continued on next page

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EMPLOYEE NEWS

ON THE MOVE

new hires Thomas Reardon, Evansville - Wagner Thomas has been hired as an integrity management engineer I. Prior to joining Vectren, he was employed by THA Engineering Solutions.

Carol Rehmel, Evansville - SSC Carol has been hired as a customer service specialist I. Prior to joining Vectren, she was employed by Old National Bank.

Joseph Smith, Evansville - OVS Joseph has been hired as an application analyst II. Prior to joining Vectren, he was employed by Dart Polymers.

Zentravian Stewart, Evansville - SSC Zentravian has been hired as a customer service specialist I.

Katharine Rice, Evansville - SSC Katharine has been hired as a customer service specialist I.

Kristian Thomas, Evansville Kristian has been hired as an integrity management engineer I.

Kelly Roth, Evansville - OVS Kelly has been hired as a receivable management specialist. Prior to joining Vectren, she was employed by ETFCU.

Crystal Tillotson, Evansville - OVS Crystal has been hired as a compensation and benefits analyst. Prior to joining Vectren, she was employed by Springleaf Financial Services.

Skip Smallwood, Evansville - OVS Skip has been hired as manager of industrial sales. Prior to joining Vectren, he was employed by Ameren Services.

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MONTHLY PROFILE

EMPLOYEE NEWS

ON THE MOVE

promotions Toney Allen Toney has been promoted to senior metering service tech. He was formerly a service tech III.

Adam Cobb Adam has been promoted to maintenance manager. He was formerly a power supply performance improvement specialist III.

Warney Back Warney has been promoted to senior metering service tech. He was formerly a service tech III. Brian Baker Brian has been promoted to senior metering service tech. He was formerly a service tech III.

Abigail Folz-Vaal Abigail has been promoted to senior corporate sustainability analyst. She holds a bachelor’s degree in Public Relations and Advertising from the University of Southern Indiana. She also holds an associate degree in Paralegal Studies from Ivy Tech Community College and a professional certificate in Business Sustainability Management from the University of Colorado. She was formerly a corporate sustainability analyst.

Jason Beaman Jason has been promoted to senior metering service tech. He was formerly a service tech III.

Chris Grigsby Chris has been promoted to senior URD construction technician. He was formerly a URD construction technican III.

Dan Bussert Dan has been promoted to senior regulation specialist. He holds an HVAC certification from ITT Tech. He was formerly a regulation specialist III.

Derrick Hahn Derrick has been promoted to master mechanic. He was formerly an apprentice mechanic.

Chris Campbell Chris has been promoted to credit, collections and risk supervisor. She holds a bachelor’s degree in Accounting from Indiana State University. She was formerly a credit, collections and risk analyst III. Chris Cline Chris has been promoted to senior regulation specialist. He was formerly a regulation specialist III.

Tony Hartzler Tony has been promoted to senior metering service technician. He was formerly a service technician III. Krista Kirkham Krista has been promoted to customer billing team lead. She holds an associate degree in Business from Indiana Wesleyan University. She is currently pursuing a bachelor’s degree in Business Administration and HR Management - also from Indiana Wesleyan University. She was formerly a customer billing coordinator I.

continued on next page 10

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MONTHLY PROFILE

EMPLOYEE NEWS

ON THE MOVE

promotions Josh Loewen Josh has been promoted to asset management gas engineer III. He holds a bachelor’s degree in Mechanical Engineering from Central Michigan University. He was formerly an asset management gas engineer II.

Dana Myers Dana has been promoted to small customer billing and metering manager. She holds a bachelor’s degree in Business Management from Indiana Wesleyan and an MBA from the University of Southern Indiana. She was formerly a senior market research analyst.

Staci Lutz Staci has been promoted to customer care specialist III. She was formerly a customer care specialist II.

Anna Nightingale Anna has been promoted to gas operations assistant. She holds a bachelor’s degree in Psychology from Indiana State University. She was formerly a customer billing specialist II.

Mike Merson Mike has been promoted to senior regulation specialist. He was formerly a customer regulation specialist III. Zach Mischler Zach has been promoted to electric material standards engineer II. He holds a bachelor’s degree in Science from the University of Southern Indiana. He was formerly an electric material standards engineer I. Mohammad Mohtati Mohammad has been promoted to electric substation engineer IV. He holds a bachelor’s degree in Electrical Engineering from the University of Evansville. He was formerly an electric substation engineer III. Glen Morris Glen has been promoted to program manager. He holds a bachelor’s degree in Mathematics from Western Kentucky University. He was formerly a business system consulting supervisor.

Cayce Shinn Cayce has been promoted to asset management gas engineer III. She holds a bachelor’s degree in Engineering Physics and a master’s degree in Business Administration. Both degrees were earned at Murray State University. She was formerly an asset management gas engineer II. David Petrie David has been promoted to customer care specialist II. He holds an associate degree in Computer Information Systems from Henderson Community College. He was formerly a customer care specialist I. Audrey Smith Audrey has been promoted to energy efficiency planning and evaluation supervisor. She holds a bachelor’s degree in Science of Business from Indiana University and an MBA from Western Governors University. She was formerly a senior energy efficiency analyst.

continued on next page 11

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ON THE MOVE

MONTHLY PROFILE

EMPLOYEE NEWS

promotions

transfers

Kevin Smith Kevin has been promoted to senior regulation specialist. He was formerly a regulation specialist III.

Steve Cox Steve has transferred to the position of senior performance optimization/ performance management analyst. Prior to his transfer, Steve was an operations supervisor.

Keith Snyder Keith has been promoted to senior URD construction technician. He was formerly a URD construction technican III. Dennis Soward Dennis has been promoted to senior URD construction technician. He was formerly a URD construction technican III. John Spidell John has been promoted to senior URD construction technician. He was formerly a URD construction technican III.

Kelsey Gilliam Kelsey has transferred to the position of bare steel/cast iron operations analyst. Prior to her transfer, Kelsey was a DSM planning and evaluation supervisor. Jennifer Gorman Jennifer has transferred to the position of new business service center representative. Prior to her transfer, Jennifer was a customer care specialist II. Greg Kaelin Greg has transferred to the position of electric distribution engineering tech II. Prior to his transfer, Greg was an engineering support specialist II.

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EMPLOYEE NEWS

ON THE MOVE

service anniversaries January 1 year Edward Baize Mary Bick Jesse Bittle Trisha Butler Justin Campbell Aja Casper Jessica Chumley Ginger Fuchs Jordan Hartig Kyle Herbert Justin Joiner Robin Knight Shannon Long Kelli Martin Elizabeth Nau Ellen Newton Natasha Potter Amanda Pravdica Stephen Smith Diana VanHooks Denise Walther

5 years David Barrett Jann Cissna Regina Clark Nicholas Dearing Misty Halstead Tracy Herron William Jines Sasha Jones Stephen Lacefield Barbara McLimore Kayla Rivera-Smith Brittany Rolley

10 years Jacky Alsman Scott Barmes Roy Mercer Jason Smith Lori Sutton

retirees Mike Myers, 37 years

15 years Sharon Armstrong Lou Brummett Barbara Galt Andy Higgins Melanie James Michelle Jobe Tracey Johnson Marisa Reising Brad Van Bibber Lori Wagner 20 years Brian Erwin David Farris 25 years Jeff Buttram Tim Overman Kevin Parsley Alisa Pate 30 years Kathie Lindsey 35 years Timothy Ruston Jimmy Sharp

Kim Burton-Kelly, is a senior account manager in Franklin, Ind. Kim was hired as an account manager in August of 2013 and was promoted to senior account manager in July of 2015. She serves as the single point of contact for residential and commercial customers in her region, as well as the primary point of contact for community development. She coordinates activities related to providing energy service, develops proposals and negotiates contracts for commercial and residential customers, builders and developers. She also works with builders and developers to increase the number of gas homes within her territory. Kim lives in Greenwood, Ind., with her husband of 10 years, Jeff.

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EMPLOYEE NEWS

Vicki Clements retiring after 15 years of service Vicki Clements, revenue management administrative assistant, will retire in March after 15 years of service. She came to Vectren in April of 2001, after 18 years at the Evansville Courier and Press as assistant to the production manager. Her first position at Vectren was customer service representative. After a year and a half, she moved into a billing specialist position, which she held for five years. In 2007, she accepted the position of revenue management administrative assistant and continues in that role today. Vicki’s responsibilities extend beyond revenue management. She provides administrative support to essentially all of her colleagues on the third floor of OVS, including all the groups in customer experience and two other smaller groups located on that floor. She also supports two groups at Wagner and one at SSC. She also does time entry for 90 colleagues. Vicki lives in Chandler, Ind. She has two sons: Larry, who works at Berry Plastics as a logistics analyst; and Troy, who works for Hummel Electric installing traffic signals. She also has four grandsons ranging in age from seven to 16 years: Jacob, Jace, Austin and Ethan; with whom she loves spending time. Cooking has always been a passion for Vicki. She looks forward to having more time for cooking and baking in retirement. She is also very interested in natural alternatives for health care and spends time reading about unconventional approaches to healthy living and putting them into practice. She is proud to say that at age 66, she is on no medication of any kind. Vicki also plans to spend time volunteering at the alzheimer’s unit at Good Samaritan Home. Her mother had the disease, so she understands the needs these patients have and feels compelled to help. She appreciates the company’s focus on volunteerism and encourages all of her colleagues to get involved in the Employee Forum group. Not only has it provided many rewarding volunteer opportunities, it has allowed her to meet colleagues from all levels and areas of the company as they work together on community projects. Many of those employees have become close friends. “I truly believe what you give, you receive. See the blessing in the hours you volunteer - do not see it as a burden.”

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EMPLOYEE NEWS

Jerri Maier retiring after more than 16 years of service Jerri Maier, executive administrative coordinator for Human Resources, is retiring after more than 16 years of service. She began her career at Vectren in 1999 when she was hired to work in the Human Resources department during the merger. Soon she was working on the Banner CIS team as the administrative assistant. She would remain in administrative/ coordinator roles for customer service until 2010, when she found her final work home back in the Human Resources department, as executive administrative coordinator. Her primary function is providing administrative support to Ellis Redd, VP of Human Resources, and his direct reports, but she also assists many other members of the HR team with administrative tasks. Jerri resides on the west side of Evansville with her best friend Pictured from left: Wayne, Jerri, Craig, Kayleigh and Craig’s fiancé, Gia and husband of 23 years, Wayne. Wayne is a longtime employee of Sabic Innovative Plastics (formerly G.E.). They have two children: Craig and Kayleigh, of whom they are very proud. Additional members of the family are Sir Drake, a 120-pound white lab and a cat named Sophie. Hobbies that Jerri enjoys include gardening, shopping and decorating. She loves traveling with friends to craft shows and flea markets and exploring wineries. She calls volunteering a great passion, particularly causes that benefit children. Participating in half marathon training is another passion. She walks with a friend and calls it “great therapy!” Retirement will hold many of activities for Jerri. In addition to planning her son’s June wedding, she will be busy helping her daughter plan for college after graduating from Mater Dei. She hopes to travel more with family and see the western states. She plans to cook more and take on small and large home projects. And last, but certainly not least, she will continue to devote time to community service. Jerri’s parting words for her colleagues are: “Laugh every day!” She will miss the friends she has made while working at Vectren. Those friendships are locked in her heart. To her best friends she says: “Love you MORE” and to Vectren: “Thanks for the memories!”

If you will soon be retiring and would like to be featured in a future Connect, please contact Lillie Stahl.

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MONTHLY PROFILE

EMPLOYEE NEWS

THANK YOU

customer compliments Customer Carol Loughridge, of Anderson, Ind., called to compliment Mike Brant, fitter equipment operator, after he handled her move-in. Ms. Loughridge is blind and at one point while Mike was there she lost her balance when trying to stand up. Mike assisted her and waited patiently for her to calm down before proceeding with the work. He explained what he was doing while working. She appreciated his patience and kindness, as well as his good service. Service tech Jeff O’Hara received a compliment from Brandi Boudallian after responding to a gas leak call in Petersburg, Ind. She was impressed with his professionalism and said he did an excellent job. Customer Sheldon Becher of Centerville, Ohio, called to compliment sr. regulation specialist Mike Mershon after handling his move-in order. Mr. Becher is in the process of selling a home in Bellbrook and Mike did a wonderful job getting the service turned back on. Gas specialist Justin Campbell received a compliment from Rebecca Turner, customer in Frankfort, Ind., after he responded to her gas leak call. She said he was quick to arrive and efficient in resolving the problem. He was also very kind and courteous. Customer Ann Morrison of Centerville, Ohio, called to say how much she appreciated Jim Penrod’s service after he responded to her gas leak call. She said Jim was very knowledgeable, thorough and made sure she felt safe before leaving. In addition, customer Bob Willett of Kettering, Ohio, recently wrote a letter of thanks for Jim’s outstanding service. Mr. Willett was having problems with his water heater pilot light going out and the resolution required the assistance of a plumber as well as Vectren. Mr. Willett stated that Jim’s work was exceptional. He was efficient, friendly and very accommodating. He appreciated the fact that Jim wore booties over his shoes when coming in the house. Jim is a service tech III. Sr. metering service tech Toney Allen received a compliment from customer Debbie Ryan of Dayton, Ohio, after completing her move-in order. She was very pleased with his service, stating he was knowledgeable and courteous. Customer James Engelking of Greenwood, Ind., called to compliment service specialist Jim McIntosh after he responded to his gas leak call. He said Jim arrived quickly and had everything resolved within minutes. He was informative and went above and beyond to ensure he was safe. Customer Betty Natt of Terre Haute, Ind., called to compliment the gentlemen that came to her home to investigate a gas odor. She said they were both thorough and polite. Employees involved were gas specialists JD Jones and Mark Ward. Service specialist Bob Shepherd received a compliment from customer Candi Fair of Shelbyville, Ind., after he came out to do a reconnect. She said his service was outstanding. Not only is he skilled, he is also very friendly and polite. Customer William Dull of Miamisburg, Ohio, called to say how pleased he was with two recent service calls. One was a gas leak call, to which Joe Sims, service tech III, responded. The second was a turn-on order, which was handled by Alex Sanchez, service tech II. Mr. Dull said both technicians were great. They were prompt, informative and exceeded his expectations.

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