Corporate Responsibility Report December 2011 - Translink

Corporate Responsibility Report December 2011 - Translink

Corporate Responsibility Report December 2011 Corporate Responsibility Report 2010/11 Contents 1 Introduction 2 Go Safe 3 Go Eco 4 Go Healthy 5 Go ...

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Corporate Responsibility Report December 2011

Corporate Responsibility Report 2010/11

Contents 1 Introduction 2 Go Safe 3 Go Eco 4 Go Healthy 5 Go Together

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Corporate Responsibility Report 2010/11

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Introduction Translink’s Group Corporate Responsibility Strategy helps it manage its impact (positive and negative) on society and the environment through our operations and activities and how we interact with our stakeholders such as employees, customers, government and suppliers.

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Corporate Responsibility Report 2010/11

Translink follows best practice in the area of Corporate Responsibility. As a core value Translink’s integrated approach permeates through all divisions within the organisation. Translink is a people orientated business; targets are best achieved when all our people work together. This requires a focus on leadership, communication and engagement. This approach ensures common streams of activity, communication and evaluation. The strategy integrates four strands: safety, environment, people and community under a corporate responsibility framework and focuses on people performance; it can be summed up by the organisation and employees working together by doing the Right Things at the Right Time for the Right Reasons. The fundamental objective behind our approach to corporate responsibility is continuous performance

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improvement through considering the needs and preference of users while recognising the need for a long term approach – it is the ‘Performance Smart’ thing to do. A basic ethical principle is to ‘do no harm’; for Translink this means ensuring employees’ health and safety, the safety of our customers and neighbours and managing our environmental impacts – it is the ‘Ethical Smart’ thing to do. The costs of prevention are lower than the short and long term costs arising from accidents, ill-health and environmental damage. It is also right to avoid reputation consequences of health, safety (both operational and occupational) and environmental violations. Indeed by promoting and demonstrating high standards of operational and occupational health, safety and environmental practices Translink leverages positive

Corporate Responsibility Report 2010/11

recognition and update of our services. In addition, as the communities with whom we are neighbours are the source of our customer base and our employees, it is in our business interest to work with, support and assist those communities to enhance our reputation and boost usage of our services – it is the ‘Business Smart’ thing to do. Employees are a key asset, it is right to protect their well-being, to avoid undue absence, turnover or disability. This minimizes costs and increases long-term productivity and quality of services. The same regard for the well-being of customers also applies – it is the ‘People Smart’ thing to do. Translink businesses are highly regulated both operationally and occupationally. Noncompliance exposes the business, staff and their families and the public to undue risks and harm and gives rise to unnecessary costs and reputational damage. It is the ‘Legal Smart’ thing to do.

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Translink deliver this strategy by ensuring continuous improvement across all aspects of the businesses by the sharing of information and good practice. The focus is on delivering performance on the ground with common standards across the businesses. The framework for improvement is grouped into four identified themes: • • • •

Go Safe Go Eco Go Healthy Go Together

Corporate Responsibility Report 2010/11

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Go Safe Safety in the physical work environment; refers to the people, plant and processes which inputs into our work, placing a greater focus on positive behavior and our safety culture.

eco

Take action now

safe

Safety at work

healthy

Fit for work, fit for life

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Corporate Responsibility Report 2010/11

A range of safety projects and initiatives have been carried out in order to maintain high safety standards.

Public Safety Information Campaigns - Rail New Class 4000 Trains Testing All new trains have been undergoing intensive testing and commissioning before each one enters public service. A targeted communications programme has been delivered alongside this testing phase in order to detail the nature of the commissioning work; generate awareness of the safety and noise implications of trains running at night; and to thank people as the older trains are retired.

We are testing our new Class 4000 trains across the network

Our new quieter trains are now testing...

1. Day and night 2. Up to 90mph 3. Across the network Think Safe – Stay Safe

Deadline - Think Safe, Stay Safe Campaign A new hard hitting public safety campaign ran during the summer period to promote safety on and around platforms and the safe use of railway crossings. As part of this campaign CCTV footage was used to challenge trespass and misuse of railway property and the campaign secured significant media attention.

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Corporate Responsibility Report 2010/11

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Schools

The safety crew and dedicated bus helps teach young people to act responsibly on buses. It continues to prove popular with schools and they have successfully delivered safety presentations to all year 8 children during the autumn period 2011. Their work has also continued alongside other key organisations including Youth Conference and Restorative Justice and they have participated in the Be Safe programme. Pictured: Pupils at St. Luke’s Primary School in Twinbrook welcome Safety Officer Susan O’Neill.

We also continue to work with schools and young people to promote rail safety awareness. Using performance arts, new safety video clips were produced for social media and website use. Post primary schools have been invited to take part in a wider performance art competition to help promote safety and new safety activity sheets have been developed for primary schools travelling by train through the educational tours programme. Pictured: Pupils from Music Theatre for Youth

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Corporate Responsibility Report 2010/11

Seniors and Engage with Age A new guide for seniors has been developed in conjunction with the Engage with Age Senior Forum. This guide gives advice and travel tips specifically for seniors to help them travel more safely and confidently. Alongside this resource a new DVD has also been produced for driver training purposes which reflects the needs and experiences of Seniors who regularly travel by bus. Topics covered include driver behaviour, comfort, safety, convenience and access.

Agri Community

A number of initiatives have been carried out to maintain safe use of crossings in rural communities and on farm land. This has been delivered through on site briefings for local communities, attendance

at agri-farming shows, media and Public Relations. In addition Translink has continued to proactively engage with UFU/Young Farmers and HSENI. A new 2012 calendar was also developed with a range of safety messages linked to the farming calendar. These were distributed to crossing users and the rural community.

Pictured: 1: (l-r) James Coan a landowner and level crossing user from Castlerock met Keith Pollock, Translink’s Level Crossing Risk Coordinator, at the Balmoral Show. 2: (l-r) Colin Graham and son William from Enniskillen with Keith Pollock, Translink’s Level Crossing Risk Coordinator, at the Balmoral Show

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Corporate Responsibility Report 2010/11

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Go Eco Environmental performance – demonstrating efficient use of resources, driving out waste and protecting and enhancing our natural heritage.

eco

Take action now

safe

Safety at work

h

F

Corporate Responsibility Report 2010/11

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Carbon Reduction Commitment The 2010/11 Carbon Reduction Commitment (CRC) Energy Efficiency Scheme has ranked Translink as the highest scoring organisation in Northern Ireland. The mandatory scheme run by the UK Environment Agency encourages large private and public sector organisations to reduce their carbon footprint by developing and implementing energy management strategies. Translink also achieved the second highest score in the UK and was the highest ranked transport organisation in the UK.  Translink’s overall carbon emissions were reduced by 3% in 2010/11 compared to the previous year. This was supported by an award winning Internal Communications campaign which collected a win at the Rail Business Awards and a Silver Award in the 2011 CIPR Awards.

Pictured: York Road employees were the first group to participate in energy workshops to help reduce our carbon footprint. (l-r) David Hayes, Rail Apprentice; Aaron Robinson, Placement Student; Gerry McBride, Team Engineer; Clare Jameson, Technician and Norman Adair, Technician.

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Corporate Responsibility Report 2010/11

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Translink’s Invest to Save Project has involved the installation of energy efficient lighting as a replacement for the aging lighting systems at 35 locations across the network. Initial results are already very positive with the aim of the project to not only deliver substantial energy and cost savings but also improve light levels.

Pictured: (l-r) Mark Richardson, Building Services Technician, and Philip Reid, Energy Engineer, are involved in the implementation of Translink’s Invest to Save Project which aims to deliver energy savings.

Eco-driving Bangor’s Translink Ulsterbus drivers are doing their bit for the environment and fuel efficiency by taking part in an eco-driving programme. The pilot project encourages drivers to adopt more economical driving styles by using specialist equipment fitted to buses to monitor braking and acceleration patterns with the aim of improving fuel efficiency and reducing CO2 production. It has been running successfully and already cut Bangor Ulsterbus CO2 emissions by 50 tonnes. This initiative is now being rolled out in Derry/Londonderry with plans to introduce it across the fleet in the coming years.

Pictured: (l-r) Bangor’s Ulsterbus Driver Karen Gordon and Inspector Mark Campbell are pictured with an eco-drive device used in the eco-driving programme that aims to improve fuel efficiency and reduce CO2 production.

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Corporate Responsibility Report 2010/11

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National BITC Big Tick award for Climate Change

Many awards have been received by Translink for their work to improve the local environment and reduce their carbon footprint including the National BITC Big Tick award for Climate Change. Pictured: (l-r) Catherine Mason, Group Chief Executive, with Paul Rooney, Chair of Business in the Community Northern Ireland.

Tidy Translink Awards

Translink bus and train stations and employees across Northern Ireland have again participated in the 2011 TIDY Translink Awards. A joint initiative organised by TIDY Northern Ireland and Translink, the awards recognise the efforts of employees who create a more attractive bus and rail network by keeping their premises clean, tidy and environmentally-friendly. Pictured: Staff at Coleraine Bus & Rail Centre celebrate their Platinum Award (l-r) Colin McIlfatrick, Chris Allen, TIDY Northern Ireland, Sheena McFall, Andy Bate, Environmental Officer, and David Simpson.

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Corporate Responsibility Report 2010/11

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New Sustainable Antrim Bus and Rail Centre

Work is due to start on a new modern integrated bus and rail centre for Antrim. The work will transform the current facilities into an attractive and accessible, first class transport hub. Sustainability is key and as such the plans for the new facility raise the bar in terms of sustainable station development with features that will ensure its environmental impact is carefully controlled and that it operates as efficiently as possible. Key features will include roof mounted solar panels, a grey water harvesting system and a naturally insulated green roof. The project is being funded by the Department for Regional Development and the European Union through the Sustainable Stations Project SusStation, through its INTERREG IVB North West Europe Programme. Pictured: An artist impression of the new sustainable Antrim Bus & Rail Centre

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Corporate Responsibility Report 2010/11

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Biodiversity

Translink has been taking steps to manage vegetation along the rail corridors – particularly in relation to the Bangor line. A number of trees have been removed in order to maintain safe operation of the railway line. Working closely with the local community we have been able to support local community groups and schools by supplying them with chippings for fuel and compost for flower beds as part of the Community Rail Station in Bloom initiatives. Pictured: Translink donated wood chips from vegetation clearance along the Bangor Line to both Carnalea Residents’ Association (North Down) and Palmerston Residents’ Association (East Belfast).

Recycling

Ulster in Bloom

Translink has continued to review ways to recycle its waste and now works closely with Wastebeater; over 70% of all waste collected is now recycled.

Translink continues to support this very successful competition which encourages councils and local communities to enhance their local cities, towns and villages through floral and sustainable planting. Pictured: Local gardeners celebrate as Bangor wins Best Large Town Category of Ulster in Bloom 2011.

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Corporate Responsibility Report 2010/11

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New Sustainable Antrim Bus and Rail Centre

The Eco schools initiative has continued to develop and is now well established in the Translink ‘Eco Calendar’. The scheme has once again been launched and local primary schools are being encouraged to participate in a sustainable travel challenge to encourage the use of bus, train, walking or cycling. Pictured: Pupils from Antrim Primary School helped launch the 2011 Travel Challenge.

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Corporate Responsibility Report 2010/11

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Go Healthy Well-being at work is impacted by organisational culture as well as attitudes, values, beliefs and daily practices.

eco

Take action now

safe

Safety at work

healthy

Fit for work, fit for life

togethe

Connecting pe

Corporate Responsibility Report 2010/11

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Health Pledge

Translink has recently signed up to Business in the Community’s Business Action on Health Pledge as part of our ‘go healthy’ strategy.  This pledge confirms our commitment towards supporting the development of a healthy workplace and the health and well-being of our employees. Some of the health and well-being initiatives already in place include:

Internal Campaigns June – Dec include:

• Employee General Well-being Checks • Stop Smoking Road Show • Drugs and Alcohol Awareness Sessions • Diabetes Risk Assessments

• Money Advice Service – helping people improve their financial well-being • Will Aid • Drugs and Alcohol aware campaign • Cycle to Work Scheme • Diabetes awareness • Employers for Childcare • Physical activity – lifestyle advice • Belfast City Marathon

Pictured: (l-r) Lisa Montgomery, HSE Department, Martin Lundy, Antrim/Magherafelt Service Delivery Manager, Driver Tommy McAvoy, Gillian McAtackney, Smoking Cessation Specialist, and Gavin Henderson, Pharmacist from Ballee Pharmacy.

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Corporate Responsibility Report 2010/11

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Employee General Well-being Checks The Chest, Heart and Stroke Association (Northern Ireland) has been providing free and confidential health checks at a number of locations across the network. These checks are offered as an employee benefit to help promote health and well-being amongst the workforce, as well as providing employees with an indication of their general health. 

Intranet – Sharepoint A new online resource for staff developed on Sharepoint focusing on a range of Go Healthy messages. This site supports the Internal Communication campaigns encouraging and helping employees to improve their overall health and well-being.

Transfit A new dedicated employee newsletter has been developed and is now distributed quarterly focusing on Health and Well-being advice and initiatives.

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Corporate Responsibility Report 2010/11

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Diabetes UK Northern Ireland

Diabetes UK Northern Ireland is Translink’s official Charity Partner. They have been travelling around the company offering free confidential diabetes risk assessments to employees. These assessments look at a number of factors in order to determine how at risk employees are of getting Type 2 diabetes and what can be done to reduce this risk. Pictured: (l-r) Mark Montgomery, Translink Ulsterbus Inspector, and Iain Foster, National Director for Diabetes UK Northern Ireland.

Local Health and Well-being initiatives

A number of local initiatives have been supported throughout the network these have included: • Local health clinics • Health and well-being workshops – Pennyburn Pictured: (l-r) Pennyburn Engineering staff: Terry Doherty, Adam McGrath, Eamonn Casson and Mark McIntyre.

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Corporate Responsibility Report 2010/11

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Go Together Translink is part of the community; we are involved in a range of initiatives to protect and enhance safety, well-being and the environment.

safe

afety at work

healthy

Fit for work, fit for life

together

Connecting people

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Corporate Responsibility Report 2010/11

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Supporting our community Translink has continued to engage with local communities through sponsorships, charitable initiatives and by supporting employees through fundraising efforts. These have included: • Translink Ulster in Bloom • Belfast City Marathon • Belfast Telegraph Women of the Year • Halloween Metro Monster Mash – Belfast • Halloween Carnfunnock - Larne • Festival of Marching Bands • MT4Uth – Aladdin concert • Tidy NI • Eco Schools

• • • • • •

NI Anti Bullying Week Garden show Ireland Belfast Fashion Week West Belfast Festival – Feile Road Safety – DOE – Ulsterbus Cup Country comes to Town – Portadown • Dalriada Festival – Co Antrim • Co-operation North – Community Project • Fermanagh Seaplane Festival

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Pictured: 1: (l-r) Front row: Musicians Olivia Doherty and Ellen Rainy. Back row: Lord Mayor of Belfast Niall Ó Donnghaile and Damien Bannon, Metro Area Manager. 2: (l-r) Sam Todd, Larne Service Delivery Manager, and champion strongman Jonathan Kelly announce Translink as Transport Partner of Dalriada Festival 2011. 3: At the launch of Anti-Bullying Week 2011 are Fane Street Primary School pupils with Lee Kane, NIABF, and Siobhan Rafferty, Internal Communications Officer.

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Corporate Responsibility Report 2010/11

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Rail Road Charity - GAYE Translink Charity Rail Road donated £18,826 to 17 charities during 2010/11.

Employee Engagement / Fundraising Employees have continued to volunteer within the local communities supporting a range of charities. Employees have also been supporting Translink’s official charity partner Diabetes UK Northern Ireland in their official fundraising events including:

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• Slieve Donard Mountain Climb • Abseil off Europa Hotel • Ladies day at the Flicks

This year’s Billy Telford charity Committee also donated £7,500 to Diabetes UK Northern Ireland following their Annual Golf and Sponsored Walk events. A further £7,500 was also given to Foyle Hospice. Employee fundraising efforts have also been match funded through the Translink Community Partnership Scheme and Rail Road.

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Pictured: 1: Liam Martin and Louise Foster from the Human Resources Department abseiled the Europa Hotel, Belfast in aid of Diabetes UK Northern Ireland. 2: Leana Myles, Infrastructure Department, and Robert Neeson, Bus Driver, took up the challenge of climbing Slieve Donard in aid of Diabetes UK Northern Ireland. 3: (l-r) Stephen Wilson and William Moore, Billy Telford Committee Members, with Naomi Brown, Acting Fundraising Manager, Diabetes UK Northern Ireland.

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