Employee FAQs - Taylor Corporation

Employee FAQs - Taylor Corporation

Employee FAQs Revised 7/1/2016 CONFIDENTIALITY NOTICE This document contains confidential information intended solely for the recipient(s) named here...

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Employee FAQs Revised 7/1/2016

CONFIDENTIALITY NOTICE This document contains confidential information intended solely for the recipient(s) named herein. The information set forth in this document may not be reproduced or disclosed by the recipient(s) without the prior written consent of the author.

These questions and answers represent what to expect with your transition to Taylor Communications. Information about transitioning off the plans offered by Staples Print Solutions is not addressed in this material.

FAQ Quick Links: > General > Benefits > Medical, Dental, Vision > 401(k) > Life Insurance, Flexible Spending, Disability > Payroll > Time Off > Other (Travel, Business/Credit Card, Phone, Dress) > Technology > Customer Service/Customer Experience > Sourcing > Finance > Updates Due to Close Date (tent. 7/5/16)

General Q. Will I have a job at the same pay and hours that I do now? A. Generally, base pay, shift/hours, location and managers will remain unchanged. Official offers of employment are planned to be extended by the week of May 16, 2016. Your position, pay, and hours will be confirmed in Taylor Communication’s contingent offer of employment. UPDATED! Q. What do these acronyms mean that I see in my online Offer Letter - EIP, SIP, MIP? A. These are the incentive plan names for groups of employees. EIP = Employee Incentive Plan SIP = Sales Incentive Plan MIP = Management Incentive plan

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Details on the plans will be available within 90 days of the acquisition close (expected 7/5/16).

Q. How can I reference or print a copy of my Job Offer? A. To access a copy of the offer letter: 1. 2. 3. 4. 5.

In the Self Service system, go to In Box > My Requests. Check the Check to Show Completed Documents box. Check the Job Offer box in the Document Types listing. Click the Continue arrow in the upper left hand corner. Click on the Job Offer link then View Document button. You may print the job offer from here by clicking the Printer icon.

Q. Will I be notified of my drug test results? A. Generally, no. You will only be contacted if a positive test result is received. If you are not contacted within 7 business days of taking your test, you can assume your results came back negative and that you have successfully completed the drug test.

UPDATED! Q. What will happen to my benefits? A. You can think of your benefits in two separate buckets – the first bucket includes the plans currently offered through Staples Print Solutions. The plans offered by SPS will be in effect through the date of the closing (tentatively July 5, 2016). Information regarding the loss of coverage under these plans will be available from Staples Print Solutions. The second bucket includes the new plans offered by Taylor Communications. Coverage under the plans will be effective immediately following the close date (for those who enroll in coverage). There will be no gap in coverage assuming you elect benefits within the allotted time.

Q. How can I get information on the benefit programs offered by Taylor Communications?

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. Eligible employees are offered a complete benefits package including medical, dental, vision, life and disability. Information on the benefit plans offered can be found by visiting http://taylorcorp.com/onboard.

Q. Will I need to enroll in benefits under the Taylor Communications plans? A. Yes. All newly-hired, benefits-eligible employees of Taylor Communications will have an opportunity to enroll in benefit plans. Enrollment information will be provided with your offer details.

Q. Will I receive credit for my service with Staples Print Solutions? A. Generally yes, you will receive credit for your service with Staples Print Solutions. This will include service for benefit plan eligibility, Paid Time Off (PTO) calculation and eligibility for the 401(k) employer match. You are always 100% vested in your own 401(k) contributions. However, the Company match will be 100% vested after three years of service with Taylor Communications.

UPDATED! Q. When will my new benefits become effective? A. For benefits eligible employees who elect benefits, coverage under the Taylor Communication plans will be effective on your first day of employment with Taylor Communications (tentatively July 5, 2016).

UPDATED! Q. When do I need to complete my enrollment in benefits offered by Taylor Communications? A. Enrollment needs to be completed by 3:00 PM CDT on Wednesday, June 22nd to ensure that your information has been provided to our insurance carriers and your initial payroll deduction will occur on your first check from Taylor Communications. If you miss this date, you will have retroactive benefit deductions from your following pay check.

UPDATED! Q. When is the last possible date that I can complete my Benefits Enrollment?

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. 3:00 pm CDT on Wednesday, June 22nd is the last possible date on which enrollments for the 2016 plan year will be accepted without a qualifying event.

UPDATED! Q. When should I expect to receive my benefits cards? A. It will take 7 to 10 days to receive your medical benefit cards from BCBS and dental cards from Delta Dental. The vision plan does not issue ID cards. Your member number is your Taylor Communications Employee ID with 000 (three 0s) in front. For example if your Employee ID is 100111 then your member number for the vision plan is 000100111. Note: Your use of your benefits cards and eligibility for coverage does not begin until the closing date of the acquisition (tentatively July 5, 2016).

Q. Can I enroll in benefits at a later date if I choose to waive coverage now?

A. You may enroll in benefits only if you have a qualified change in status throughout the remainder of 2016. Your next opportunity to enroll in Taylor Communications benefits will be during open enrollment (typically fall 2016) for 2017 without a qualifying change in status.

Q. Does the medical plan have coordination of benefit (COB) if I am covered under my spouse’s plan? A. Yes, however you should call BCBS as well as your spouse’s Health plan carrier for coverage questions that are specific to the employee’s situation and how it will affect them.

Q. I have met my deductible under the Staples Print Solutions medical plan and have procedures scheduled in June. What happens to the deductible paid? A. Your deductible will start over under the Taylor Communication benefit plan and you will need to meet your new deductible under our plans starting on your start date.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Q. Can my dependent that is over the age of 26 be covered by the Taylor Communications benefit plans? A. No, unless they are considered disabled by BCBS eligibility department.

Q. I received information from Staples Print Solutions regarding their Open Enrollment process. Do I need to do anything with that? A. Any action you take under the SPS Open Enrollment will not impact your Taylor Communications benefits. Please check with SPS on your need to take any action as part of their Open Enrollment.

NEW! Q. How should I answer the phone? A. Thank you for calling Taylor Communications. My name is ______, how may I help you?

NEW! Q. What should my voicemail message say? A. Standard Voicemail guidelines can be found here.

NEW! Q. What should be included in my email signature? A. We have created a step-by-step instruction guide to help you set up your email signature. You can find that here.

NEW! Q. What will my email address be? A. Your email address will be the same as it was before. You will continue to get emails address to staples.com for 90 days. You email address will be [email protected]

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

NEW! Q. Who is my HR Business Partner? A. Please continue to send inquiries to HRConnect.

NEW! Q. How and where are new positions posted? A. All positions will be posted on Compass.

NEW! Q. When will I receive a performance review? A. All Taylor Corporation companies run on a common annual performance review cycle that follows the calendar year.  Formal Annual performance discussions occur in Q1 following the close of the year.  Informal performance check-ins occur regularly throughout the year and with a more formal check-in at mid-year and year end.  NEW! Q. When will my compensation be reviewed? A. All Taylor Corporation companies run on a common merit cycle with increases effective in March.  Taylor Corporation operates on the belief that performance of each individual contributes to the success of the company. Pay increases are awarded based on your individual performance from the annual performance reviews.  This means a common review date will replace any other merit or wage increase programs such as anniversary dates or wage step plans.

NEW! Q. When will I be eligible for my next pay increase? A. Both hourly and salary employees are reviewed annually with a common effective increase date around March 1 of each year. SPS employees will be eligible for their next increase with the 2016 review cycle that occurs in March 2017.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.





Non-exempt associates on an anniversary review date cycle had a 1.5% merit increase factored into the pay data sent to Taylor so offers reflected this “higher” pay rate that is inclusive of any merit for this year. Supply Chain associates on the Wage Progression Program also had a 1.5% merit increase factored into the pay data sent to Taylor so offers reflected this “higher” pay rate as the Wage Progression Program has been discontinued.

Benefits – Medical/Dental/Vision Q. Can I continue to see my current doctor and/or dentist? A. The medical plans offered by Taylor Communications utilize the BlueCross BlueShield (BCBS) provider network. BCBS maintains one of the largest nationwide networks of providers and facilities. To determine if your doctor is part of the network visit www.bluecrossmn.com and select the ‘Find A Doctor’. The dental plan offered by Taylor Communications utilizes the Delta Dental provider network. The Delta Dental network covers over 75% of the dentists nationwide. To determine if your dentist is part of the network visit http://www.deltadentalmn.org and select the ‘Find Dentist’ button at the top of the page.

Q. What is a plan year for the Taylor Communications Medical Plans? A. The benefit plans offered by Taylor Communications run on a calendar year (January 1 to December 31). Any enrollment elections you make during the initial enrollment period will be for coverage beginning on your first date of employment with Taylor Communications and running through December 31, 2016. There is an annual Open Enrollment period in the fall where you will make benefit elections for the following year (January 1, 2017 to December 31, 2017). Q. If I don’t go into Self Service to enroll in Health/Dental/Vision will I have coverage? A. No, if you do not voluntarily submit an enrollment into one of these plans through the Self Service system you will not have coverage under the Taylor Communication plans for the

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

remainder of 2016. If you do not make an election at this time you will not be able to elect coverage for 2016 unless you have a qualified status change.

UPDATED! Q. I have a medical procedure (i.e. knee surgery) scheduled before the acquisition close date which will require follow up visits (rehab visits etc.), how will this be covered? A. Generally, procedures completed prior to close (tentatively July 4, 2016) will be covered by your current SPS benefit providers. Procedures/services initiated after close will be covered by your new benefit elections under the Taylor Communications plans. We encourage you to reach out to benefit providers with your specific situation for guidance. B. UPDATED! Q. When will my medical coverage show with the carriers? A. Enrollments completed by the deadline of Wednesday, June 22nd will have coverage show up on the effective date of July 5, 2016. Q. If I choose Dental do I have to have Health and Vision also? A. No, all of the benefit plans are standalone plans meaning that you pick and choose what best fits your needs. The only exception is that prescription coverage is included in your health plan so is not a standalone plan.

Benefits – Life Insurance, Flexible Spending, Disability Q. I have already met Evidence of Insurability (EOI) requirements under the Staples Print Solutions plans. Will I be required to re-submit under the Taylor Communications plan? A. Yes. The Taylor Communications benefit plans have a specific set of rules for eligibility and enrollment. New benefits eligible employees will need to meet any requirements as defined by the plans.

Q. How much can I contribute to my Flexible Spending Account (FSA) under the Taylor Communications plan? Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. FSA contribution limits are determined by the IRS. You will need to calculate your contributions under the SPS plan in 2016 and limit any contributions to the Taylor Communications plan by that amount. For specific questions related to your contributions and the tax impact please consult your tax advisor.

Q. How much can I contribute to my Healthcare Savings Account (HSA) under the Taylor Communications plan? A. HSA contributions limits are determined by the IRS. You will need to calculate your contributions under the SPS plan in 2016 and adjust any contributions to Taylor Communications plan by that amount. For specific questions related to your contributions and the tax impact please consult your tax advisor.

Q. Will my funds transfer from SPS FSA or HSA to Taylor Communications? A. No. Please address any additional questions to SPS.

Q. I have a health condition that will require me to go out on a short term disability leave after the closing. Am I eligible for disability coverage and how do I initiate my leave? A. The disability plan has a 180 day/6 months eligibility period before you can utilize the benefit. If you have 180 days of service (including time with Staples Print Solutions) you can contact The Hartford to initiate a claim. More information on the process will be available from [email protected]

Benefits – 401(k) Q. Can I rollover my Staples Print Solutions 401(k) plan to the Taylor 401(k) Plan? A. Yes, you can choose to rollover your SPS 401(k) to the Taylor 401(k). You will need to request a rollover from your current plan record keeper. More details on how to rollover to the

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Taylor 401(k) plan and the necessary forms will be provided closer to close.

Q. I have a loan on my 401(k), can I rollover my existing loan to Taylor Communications? A. Yes, Staples Print Solutions employees who become employees of Taylor Communications will have the opportunity to rollover their outstanding loans and 401(k) balance to the Taylor Company 401(k) plan. Details will be provided from our administrator, Merrill Lynch, shortly after your start date.

UPDATED! Q. I have contributed the $10,000 toward the $18,000 maximum to my 401(k) for the year. Will I be able to contribute the full amount to the 401(k) plan offered by Taylor Communications? A. You are responsible for ensuring you do not over contribute to your 401(k) for the year. Taylor Corporation’s payroll system will not account for any amounts you contributed while a SPS employee so you will need to manage to the limit yourself. For example, through your last SPS payroll (check dated July 1) you contributed $10,000 to the SPS 401(k) plan. That means you will be eligible to contribute $8,000 to the 401(k) plan offered by Taylor Communications. For specific questions related to your contributions and the tax impact please consult your tax advisor.

UPDATED! Q. How and when do I sign up for 401(k) to come out of my paycheck? A. The Taylor 401(k) contains an automatic enrollment feature. If you take no action to enroll or do not opt out of the automatic enrollment you will be enrolled at a contribution rate of 1%. This automatic enrollment will occur 30 days after your Taylor Communication employment begins. If you want to contribute at a rate other than the 1% setup through auto enrollment you should contact Merrill Lynch online at www.benefits.ml.com or by calling 800.228.4015. Once Merrill Lynch recognizes you as an eligible employee (tentatively July 5, 2016) you can contact them to change your deferral percentage. Your contributions will start as soon as administratively possible after you’ve made your election.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

UPDATED! Q. What if I don’t want to be auto enrolled in the 401(k) plan? A. If you do not want to be automatically enrolled in the 401(k) plan you must contact Merrill Lynch online at www.benefits.ml.com or call 800.228.4015 to opt out of auto enrollment prior to July 27, 2016.

Q. How soon will I receive the employer match in the Taylor 401(k)? A. Your service date with Staples Print Solutions will determine when you are eligible to start receiving the company match. 

Individuals who had six months of service with SPS as of January 1, 2016 will be eligible to receive a match immediately.



Individuals who have six months of service (based on SPS date of hire) as of July 1, 2016 will be eligible to receive a match starting in July of 2016.



Others will need to meet the six month requirement, then entry is on either Jan. 1 or July 1, whichever comes first.

The Taylor Communications company match in the 401(k) is calculated each pay period and deposited to your account within a few days.

Payroll UPDATED! (6/1/16) Q. Will we continue to be paid on the same schedule? A. No. You will be paid bi-weekly (every other week) as an employee of Taylor Communications.   

You will receive your first paycheck from Taylor Communications on Friday July 22. The July 22 paycheck will cover the period of July 5 to July 16. Your next check will be dated August 5 and will cover the period July 17 through July 30.

A payroll schedule can be found here http://taylorcorp.com/onboard. NEW! Q. If I’m hourly, how do I clock in and out? Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. You will continue to clock in as you do today using Kronos.

UPDATED! Q. When will my direct deposit take effect? Do I need to submit new direct deposit information to Taylor Communications? A. You must enter your direct deposit information to the Self Service system no later than July 8 in order to have direct deposit take effect for your check dated July 22. As long as you have provided accurate and appropriate information your direct deposit will be effective immediately. If you do not enter your direct deposit information by July 8, your paycheck dated July 22 will be a live check that will be mailed to your home address.

Q. Who do I contact if I think there is a discrepancy on my paycheck? A. Any questions regarding hours worked, pay rates and time off should be directed to your manager/supervisor. Questions regarding your withholdings/deductions, direct deposits and benefits can be directed to 1-877-252-9861 or [email protected]

Q. Will I get two W2s for 2016? A. Yes. You will receive a 2016 W2 from SPS and a 2016 W2 from Taylor Communications.

Q. Will I need to submit new tax withholding information (Federal withholding (W4), State withholding, etc.)? A. Yes. You will need to complete new tax forms online through Taylor Self Service once you have access. Information on how to complete this will be available closer to your start date.

Q. When and how will my paycheck be delivered to me? A. Pay is distributed based on your election – direct deposit or live check. Pay check information will be available online via our Self Service system no later than noon on Wednesday of the week you are paid. Paychecks will be delivered in compliance with state laws. Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Time Off Q. What is the Holiday Schedule? A. Taylor Communication employees receive the following holidays during 2016.*        

Friday, January 1, New Year’s Day Monday, May 30, Memorial Day Monday, July 4, Independence Day Monday, September 5, Labor Day Thursday, November 24, Thanksgiving Day Friday, November 25, Day after Thanksgiving Monday, December 26, observance of Christmas Day One floating holiday to be determined between you and your manager

*The holidays above represent the standard holiday schedule. Local adjustments may be necessary to meet local business needs.

Q: Is Taylor’s Paid Time Off (PTO) inclusive of sick and vacation? A. Yes. PTO is inclusive of all time away from work (vacation, sick, personal time, etc.).

Q. How does the PTO policy work and when can I start using time? A. You accrue PTO hours on a weekly basis based on your years of service. You will not be required to wait the three month waiting period to use paid time off. If you should resign your position with Taylor Communications, you will forfeit any unused PTO balance in accordance with state laws and regulations.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

UPDATED! Q. I have a vacation already planned/approved – can I still go? A. Generally yes. You may not have earned enough PTO to cover your pre-planned vacation. With approval, you will be allowed to go negative up to 40 hours in your PTO bank through December 31, 2016. Please request a form from your manager (or on http://taylorcorp.com/onboard) to obtain approval. You will also have the option to take the time off as unpaid. If you have already submitted the “Employee Time Off – No PTO” form the request will be held until after the close.

Q. In what increments can PTO hours be taken? A. If you are a non-exempt (hourly paid) employee time can be taken in as little as 1 hour increments. If you are an exempt (salary paid) employee’s time must be taken in 4 or 8 hour increments.

Q. When can I start using PTO time earned under the Taylor Corporation plan?

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. You will receive credit for time worked with SPS under the Taylor Communication PTO plan and will begin accruing PTO time immediately. The plan does have a service requirement of 90 days before you can use PTO time under the plan. Provided you have 90 days employment (including time with SPS) you can begin using accrued PTO time immediately.

Q. Does time off for bereavement or jury duty count against my PTO bank? A. No. These types of time away from work are handled separately from the PTO plan.

Q. I am currently on a Leave of Absence (short term disability, FMLA, other leave) and will not return to work by the close date. What can I expect? A. SPS employees who are out on leave at the time of close will be on the same communication schedule as all other employees for receiving employment information. Contact [email protected] for additional information.

NEW! Q. Will there be any vacation blackout dates or will I be expected to work overtime during the integration? A. You should contact your manager as the Business will determine the availability of overtime.

NEW! Q. How do I schedule vacation? A. See the How Do I Request Time Off Quick Guide in EmpCenter

Other – Travel, Business/Credit Card, Phone Q. How do I go about getting a corporate credit card? A. Current corporate credit card holders with SPS will automatically receive information on how to receive their Taylor Communications corporate credit card.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

NEW! Q. How will I obtain a corporate credit card if I do NOT have an SPS corporate card today? A. You will need to fill out the Corporate Credit Card Policy form and have it signed by you manager and either Roger Trausch or Jeff Crump. You can fax or email the completed credit card agreement form to 507.625.2151 or [email protected]

NEW! Q. What is changing in our Travel and Expenses policies? A. You can find the Taylor Corporation Travel Policy here.

Q. How do I book business travel? A. If you need to book travel prior to close, please follow your current process (even if travel occurs after close date). If you are booking travel post close – information will be available with your onboarding materials.

UPDATED! (6/1/16) Q. How do I order my new Taylor Communication business cards? A. Business cards can be ordered by the link on http://onboard.tc.inet. They will be delivered shortly after the closing.

Q. What tool do I use for business expense reimbursement and where do I find information? A. We utilize ChRIS via Wells Fargo for expense reimbursement. More information will be available after your start date.

Q What is the dress code for Taylor Communications? A. There will be no changes to the dress code currently in effect with Staples Print Solutions.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Updates due to change to tentative Close date of July 5th NEW! Q. If I have already submitted my enrollment information to Taylor Communications will that need to be redone? A. No. Benefits enrollments that have already been submitted via Self Service to Taylor Communications will be held in the system until their new effective date of July 5.

NEW! Q. Will I be able to make changes to the enrollments that I have already submitted? A. Yes, up until June 22nd. Go in to Self Service – Benefits – Benefit Enrollment/Change. Your previous enrollment should come up if you choose the same Benefit Change Date and Reason that you used to submit your original enrollment.

NEW! Q. Has the deadline for completing Open Enrollment under Taylor Communications changed? A. Yes. The new deadline will now be 3:00pm Central Standard Time on Wednesday, June 22.

NEW! Q. How will this change affect the new pay schedule? A. You will be paid bi-weekly (every other week) as an employee of Taylor Communications.  You will receive your first paycheck from Taylor Communications on Friday July 22.  The July 22 paycheck will cover the period of July 5 to July 17.  Your next check will be dated August 5 and will cover the period July 18 through July 31. A payroll schedule can be found here http://taylorcorp.com/onboard.

NEW! Q. Will I need to complete any new paperwork (I-9, Employment Agreements) or take another drug test?

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. No. Paperwork and drug test results that have already been received will be held and go into effect on the new close date of July 5. If you have not yet completed these preemployment requirements you must do so as soon as possible.

NEW! Q. What happens with my 401k loan rollover that is already in process? A. Paperwork already submitted will be held and processed on July 5th. If you have not submitted this paperwork it will need to be returned by June 22nd.

Technology Q. Who will I contact for technical support? A. You will use the same process as used today. 1) Submit a ticket via Service Now 2) Send an e-mail to the IT Support Center  SPS Application Support (IE: Baan, StaplesEasyPrint, ProCure, etc) - Service Desk SPS – Omaha, NE – e-mail: [email protected]  Network Support (IE: Password Resets, Outlook, Network Connectivity issues, etc) – e-mail: [email protected] 3) Urgent Issues: Call the ITSC directly at:  SPS Applications - 1-888-438-4800; option 3; option 2  Network Issues - 1-888-438-4800

Q. Will I be able to login to my computer with the same username and password? A. Yes. Your login has not changed

Q. Will I have access to all my programs and files? A. Yes.

Q. Will I have access to the same shared drives as I did under SPS? Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. Yes for Day One. In the future there may be drive letter location changes as anything stored on Staples servers are moved to Taylor servers

Q. Will I still be able to connect remotely? A. Yes. If you have that capability today, the same process will continue to work.

Q. Will my mobile device be able to synchronize my email and calendar? A. Yes. If you have that capability today, the same process will continue to work.

Q. Will the way I access website based systems change? A. No.

Q. Will the login password requirements always be 8 characters? A. Yes. Your password will always require 8 characters and should contain three of the following 4 characters.    

Upper case Lower case Numeric character Punctuation character (do not use %)

Q. Will my office phone number stay the same? A. Yes.

Q. How do I request new equipment such as a keyboard or a mouse? Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. You can use the same process as today.

Q. Will I be able to store my data in the cloud? A. Cloud storage is generally not allowed unless approved by the Taylor security team.

Q. Will I see Staples and Taylor employees in the email global address list? A. Initially, you will see Staples Corporate and SPS employees. As we transition email systems you will see SPS and Taylor employees.

Q. Will my computer screen lock automatically after a period of time? A. Yes. It should by policy lock after 10 minutes.

Q. Will I still be able to use instant messaging with Jaber? A. Yes.

Q. Can I instant message Taylor employees? A. Not initially. Over time, instant messaging capabilities will be joined allowing instant messaging across all Taylor. The new messaging platform will be Microsoft Lync.

Q. Will video conferencing be available? A. Yes. For locations that have it today.

Q. Will I still be able to access Salesforce.com? Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. Yes. All necessary access should continue to be available.

Q. Will I have access to my old email? A. Yes.

Q. Are there new mailbox size limits? A. Each mailbox is given 2GB of storage.

Q. Will I need to change my email signature and voicemail? A. Yes. Please see page two of this document for more information.

Q. Will I still have access to the same favorites that I do today on Internet Explorer? A. Yes.

Q. Will any URL’s be changing that I may be using? A. No.

Q. Will my WebEx and call in number be changing? A. No.

Customer Service/Customer Experience

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Q. Where do I report to work? A. There is no change on Day One of where you will report to work.

Q. Who are my customers? A. Your manager will notify you of your account assignments if any changes apply.

Q. How is that changing? A. There will be minimal changes on Day One to the customer base and support of these customers.

Q. Is the sales rep the same? A. Your manager will notify you of any sales rep changes.

Q. Who is my boss? A. Your manager is listed on your Taylor Communications offer letter. If there have been changes since your offer, this would have been discussed with you by a member of our leadership team.

Q. Do I qualify for a bonus or incentive? A. If you qualify, you will find information around the employee incentive plan in your offer letter.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Q. What will I see in Salesforce.com? A. Salesforce.com will look similar to how you see it today for the Customer experience team members (Customer Care, Implementation, Item Setup, and Premedia teams.) You will see only Taylor Communications customer information going forward.

Q: Who do I contact for Salesforce.com Password Resets & Log In issues in the SPS/Staples org environment (thru approx. mid-September)? A. AJ Boucher, Product Manager – Salesforce.com, 508.253.3244

Q: Who should I contact for all other Salesforce.com inquiries within the SPS/Staples org environment? A. Deb Papay, Salesforce.com Certified Administrator / Sales Cloud Manager, 937.221.2198

Q: Who should I contact for any Salesforce.com inquiries within the Taylor Communications org environment? A. Deb Papay, Salesforce.com Certified Administrator / Sales Cloud Manager, 937.221.2198

Q: Who are the Salesforce.com Training resources? A.Laura Davis, Director, Learning & Performance, 937.221.2145 Deanna Brandes, Sales Learning Consultant II, 937.221.1806

Q. How do I get a quote? A. You will continue to use the existing process as you do today.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Q. How will we price? A. You will continue to use the standard practice for pricing

Q. How will we calculate freight? A. You will continue using the standard practice for calculating freight

Q. What are the Customer Service/Customer Care SLA's? A. There are no changes to SLA’s on Day One. The current standard process and SLA’s remain as they are today for all teams within the Customer Experience umbrella.

Q. How do I place an order? A. You will continue placing orders as you do today.

Q. What do I do when an SPS rep wants to get a quote/place an order for promo (or other cross-sell solutions)? A. You will continue to follow the current process and all quoting activity should go through the Sourcing team.

Q. How do I manage escalations? A. Continue to utilize standard process for escalation to the leadership team and the next level escalation process.

Customer Experience Q. How do I obtain a W-9? Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. Please contact Ron Nelson or Anna Gugliotti to obtain Taylor Corporation’s W-9.

Q. Who will participate in the Command Center? A. You will receive more information on the Command Center in the coming days/weeks.

Q. Will any of the website locations change? A. No. All site ownership and locations will remain the same for Day One. Over time stapleseasyprint.com will change to our new brand, which will also be a new URL.

Q. Will my website logins change? A. No. All logins will remain the same for Day One.

Q. Will the way I transfer files to you change? A. No. All file transfer technologies and methods should continue using the same logins.

Q. Will the products we buy today still be available? A. Yes.

Q. Will we see changes in performance of your systems? A. No. All systems should continue to perform as they did prior to Day One.

Q. Will I still be able to use a credit card for payments?

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. Yes. Agreements are being finalized to allow all credit cards processing to continue as done today.

Q. Are the email address and phone number for customer service the same? A. Yes for Day One. However, we will change them over time to our new brand. This will be communicated well in advance of any changes.

Q. Will my customer service contacts remain the same? A. Yes, they will remain the same for Day One but that may change over time.

Sourcing Q. How will we be managing/supporting the Staples business? A. Taylor Communications will provide Staples with print-related vendor management, sourcing (internal and 3rd party) and order management services under a contractual agreement for their Mid-Market, Retail and .com sales channels. This service will be provided by dedicated team members (all part of the current SPS supply chain team) who will be focused on supporting the unique requirements and growth expectations for each channel.

Q. How will we share manufacturing capabilities? A. For purposes of information exchange for supply chain team members, the SPS team and Taylor Corp./ Taylor Communications team have exchanged preliminary capability and capacity information and will be developing and distributing a final document for future reference.

Q. How will category management/specialization teams be realigned? A. Category management/specialization teams as they exist today will continue in their current roles initially to insure there is no disruption to the level of service and support provided to the Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

sales team and intercompany departments. t is imperative that there is no distraction or reduction in service levels or supplier continuity associated with this integration. As we review the current operating model and compare it to the next-generation category management road map for our team, we will be actively collaborating with and communicating to our team members on any potential realignment.

Q. How will I be trained? A. Key areas such as org structure, roles, metrics, system changes, training, etc. will all be addressed as the next-generation category management model is planned and prepared for. Look for more information later in 2016 as this initiative gains momentum!

Q. How will we know/understand the new insourcing priorities? A. Insourcing has been and will continue to be a key initiative for 2016 with specific insourcing revenue targets fully expected to be met. SPS spend and capture plans will be added, and we will re-launch a communications strategy covering the initiative, priorities, and the collaborative support and focus needed from all stakeholders.

Q. What are the priorities and how have they changed? A. There are a number of priorities that are key to finishing the year strong including our commit to deliver the insourcing targets, but our number one priority has not changed – GROW the business! And our commitment is that there will be NO DISRUPTION due to integration in the support we provide that drives top line sales growth, the retention and penetration of existing customer relationships, and improved profitability. We must deliver exceptional speed, predictability and convenience in every interaction we have with other Taylor teams and take full advantage of opportunities to demonstrate a “best-in-class experience” for our sales and support teams and especially our customers!

Finance

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

Q. What is the end-to-end credit card process? A. The procedures to process credit card payments has been communicated to the associates that process credit card payments. These associates received training on the new procedures.

Q. How will freight be calculated? A. Freight will continue to be processed as it was previously under Staples via our AMS system and Paid Freight program. Effective July 5, our current shipper accounts will be transferred to the Taylor program and reflect the Taylor freight costs. The cost of freight transferred to Sales will not be materially different from prior freight costs.

Q. How will old corporate cards be closed? A. Staples credit cards will be deactivated July 1 and Wells Fargo will turn cards on live at 8 a.m. CT on Tuesday, July 5. If you have expenses on July 5 prior to 8 a.m., you will need to submit a request for out-of-pocket reimbursement via ChRIS (Cardholder Reporting and Information System).

Q. How are OldCo. Expense reports processed? A. Expenses incurred as of July 1 should be submitted no later than July1 via Ariba using the current process. After July 1, you will need to complete a manual expense report (see attached), attach the proper documentation and email it to your manager for approval. The manager will then need to forward the approved request and documentation to [email protected] to have the payment* processed. All Staples expenses must be submitted for reimbursement no later than Friday, July 22, 2016. If an employee is currently set up in Ariba, the reimbursement payment will be made in the same manner as other expense reimbursements (i.e. ACH deposit or check). If the employee is not set up in Ariba, the reimbursement payment will be made via check.

Q. How will we manage financial reporting? (TC, SPS, Combined)

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.

A. Financials will be reported both individually (TC & SPS) and combined.

Q. What will need to change with customer remittances so we can process payment? A. The cash remittance will continue to be sent to the same lockbox. The lockbox is set to accept both Taylor Communications, Inc. and Staples Print Solutions.

Note: This is not the Plan Document; this is just a summary of plan provisions and the actual plan document is the controlling document. If you have questions, email [email protected]

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Taylor Communications 1725 Roe Crest Drive, North Mankato, MN 56003 © Taylor Communications. All Rights Reserved.