End-of- lEasE GUIdE - Dell

End-of- lEasE GUIdE - Dell

End-oflease GUIDE dELL FINANCIAL SERVICES END-OF-LEASE GUIDE INTRODUCTION 2 Roles and Responsibilities 3 End-of-Lease Timeline 4 End-of-Lea...

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End-oflease GUIDE dELL FINANCIAL SERVICES

END-OF-LEASE GUIDE INTRODUCTION

2

Roles and Responsibilities

3

End-of-Lease Timeline

4

End-of-Lease Options

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Returning Your Equipment

6

End-of-Lease Services

14

Frequently Asked Questions

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DFS END-OF-LEASE GUIDE

INTRODUCTION As the end of your lease approaches, Dell Financial Services (DFS) wants to thank you for being a valued customer. At DFS, we understand how important a successfully executed end of lease decision is to our customers. With that in mind, the End-of-Lease Guide is designed to provide you with the necessary information to assist you in preparing for your lease expiration. This guide will walk you through the following: • Roles and Responsibilities • End-of-Lease Timeline • End-of-Lease Options • Returning your Equipment • End-of-Lease Services • Frequently Asked Questions Again, we want to thank you for utilizing DFS, for your leasing and financing needs and we look forward to your continued business.

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ROLES AND RESPONSIBILITIES At DFS, we feel that one of the keys to an efficient end-of-lease process is a clear customer understanding of the process. To facilitate this understanding, we have developed the following “Roles & Responsibilities” matrix. The following definitions will provide you with the necessary information so that we may deliver a positive end-of-lease experience.

Dell Financial Services • Provide timely and accurate renewal and/or buyout information. • Provide timely and accurate return shipping information. • Provide timely and accurate invoicing for missing and/or damaged items. • Offer and explain the benefits of DFS value added service programs (e.g., Return Logistics).

Customer •P  rovide DFS notice of end-of-lease plans by agreed upon date in Master Lease Agreement and/or Lease Schedule. Must notify DFS prior to return of any product to avoid delays in receiving. • If you decide to return your equipment, prepare and return your equipment to DFS by the lease expiration date: -

Arrange for Dell’s replacement equipment to be delivered to your location. Migrate information to replacement equipment. Remove proprietary information and tags from all systems. Arrange for transportation to DFS returns processing center. NOTE: COD deliveries will not be accepted.

- Erase and destroy sensitive data located on hard drives. NOTE: If you remove the hard drive to perform a data wipe, please be sure to reinstall to avoid being charged for a missing hard drive.

• Package equipment properly to guard against in-transit damage. NOTE: See packaging guidelines detailed later in this guide.

• Ensure equipment arrives at DFS processing center by Lease Schedule termination date.

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DFS END-OF-LEASE GUIDE

END-OF-LEASE TIMELINE DFS recommends, as a “best practice”, to begin end-of-lease planning at least 90 days prior to your required lease notification date. To establish your end-of-lease strategy, consider your specific technology needs, financial needs and operational capabilities. To help guide you through this process, we have provided a timeline below detailing specific activities and questions that will help facilitate your decision making process. Since each customer’s environment is unique, we encourage you to involve all stakeholders in the decision making process.

Account Planning (T-180 days)

End-of-Lease Decision

Technology Needs

Financial Needs

Operational Capabilities

During the account planning process, you should begin to consider: Equipment Location and Condition • Can the equipment be located? • Is it in good working condition? Equipment Viability • Does it still satisfy end-user needs? Organizational Characteristics? • Do you want to continue using the equipment? • How long do you need for a technology transition?

Notification Date (T-90 days) Date customer must notify DFS of their end-of-lease intention. (Generally 90 days before the end of the lease) For items you have notified us that you will be returning, DFS will mail a “packing” slip of items to be returned and the return location information. As a best practice, we recommend that you reconcile the packing slip with your records. You should plan returned equipment arrival at the DFS specified location on or before the end-of-lease date to avoid additional rental or fees.

End-of-lease (T: Term Date) Lease reconciliation period Upon receipt of equipment by DFS, we will audit the equipment for the following: • • • •

Receipt of all items Cosmetic damage Functionality Configuration

DFS will invoice for missing or damaged items in accordance with your lease agreement. Reconciliation is generally completed within 30 days of receiving equipment.

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END-OF-LEASE OPTIONS Our Fair Market Value Program generally offers three (3) end-of-lease options to meet the needs of your organization’s unique structure, capabilities, and needs.

Renew or extend your lease If you are not ready to make a decision when your lease expires or wish to continue using the equipment, you can choose to renew month-tomonth or extend for a fixed term renewal rate. Either renewal option provides the benefit of continued use of equipment while maintaining the built in disposal capability provided by leasing. When renewing your lease on a month-to-month basis, we will continue to invoice you at your contracted amount for use of the equipment until you notify us that you intend to purchase or return and do so. Fixed Term Extension requires written endof-lease notification and a signed extension addendum. Contact your end-of-lease Coordinator for fixed extended terms and prices. NOTE: Unless otherwise stated in your Master

DFS equipment is nearing lease expiration Yes Locate equipment

No

Request buyout quote

No

Request buyout quote

Yes In good condition? Yes Still meets my need?

No

Yes

Do I want to own equip? No

Prepared for Yes transition?

Return equipment

No

Negotiate extension

Yes Request buyout quote

Lease Agreement, partial lease schedule renewal requests require purchase or return of the non-renewal equipment before the renewal will be processed.

Purchase the Equipment If your technology environment does not require upgraded equipment for the next 12 to 24 months, purchasing equipment may be the best choice. The purchase price is generally determined by your specific lease, but is typically the equipment’s current fair market value at end-of-lease or a fixed buyout amount that was negotiated at lease inception. Contact your endof-lease Coordinator for details.

RETURN the Equipment If all or a part of your leased equipment is no longer meeting your technology needs, contact your DFS end-of-lease Coordinator to help guide you through this process. DFS provides packing and transportation services at a reasonable cost to help alleviate many of the administrative issues associated with returning leased equipment. NOTE: Contact your end-of-lease coordinator for details and to request a quote.

Tip: Monitors generally have a long useful life. Purchasing existing monitors may save you money on the return freight and purchase of new monitors.

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DFS END-OF-LEASE GUIDE

RETURNING YOUR EQUIPMENT With our Fair Market Value leases, DFS makes a financial investment in your leased equipment that may not be fully recovered through your lease payments. We make this investment with the understanding that the equipment will be returned in good working and cosmetic condition for remarketing purposes. Our ability to remarket and recover our up front financial investment in the leased equipment is critical to our ability to offer competitive future lease rates. We understand that even though our customers may use best efforts to maintain their equipment, “Normal Wear & Tear” does occur. It is not DFS’ intention to invoice customers for “Normal Wear & Tear” damage to equipment. Below is information that will help you in determining what is considered “Normal Wear & Tear”.

Normal Wear & Tear1 Normal “Wear and Tear” describes the expected cosmetic wear that may generally appear on a system used under Normal Circumstances during the lease term.

• • • • •

Faded lettering on keyboards Minor surface scratches on plastics or metal base Slight plastic color fading Faded manufacturer’s logo Removable labels and stickers

Beyond Normal Wear & Tear2 • Removal of OEM serial number identification, FCC product tags, or Microsoft COA • Cracked and/or chipped plastics • Bent metal frames • Broken and/or missing hinges and latch catches • Scratched monitor glass and/or LCD panels • Missing keycaps from keyboards • Broken and/or missing panels, cover plates or media doors • Batteries that do not hold an electrical charge • Character burns in monitors or LCD panels • Systems’ passwords that prohibit diagnostic level program execution or testing • Major equipment discoloration, blood or radioactive substances requiring more than light cleaning for safe handling and process for resale cosmetic condition descriptions Broken/Damaged Latches: A broken or damaged latch that holds the CRU devices in place on a notebook. Examples: Battery, Floppy Drive, CD/DVD Drive LCD: LCD cracked beyond repair Keys: Missing or damaged keys on a notebook Excessive Physical Damage: Extensive physical damage that prevents the system from being remarketed Wrong Damaged Charges: DFS has a total of 7 charges compared to many of our competitors who have over 20 DFS Reserves the right, in its’ sole discretion to determine what constitutes “Normal Wear & Tear”. This information is intended as an example and may not be reflective of all items considered to be “Beyond Normal Wear & Tear”. Additionally, items listed under “Normal Wear & Tear” may be considered “Beyond Normal Wear & Tear” based on severity.

1

2

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RETURNING YOUR EQUIPMENT Functional Testing Descriptions System Failed to Boot: O  ccurs when system is completely inoperable and will not boot from the floppy disk drive or network drive. Missing/Damaged Hard Drive: Occurs when hard drive is missing, inoperable or has any portion of damaged sectors. Missing/Damaged Memory: Occurs when memory is inoperable or missing in any denomination below what was present at lease inception. As the lessee, you are responsible for returning your leased equipment to DFS unless you have purchased our Equipment Return Services. This responsibility includes packing, shipping and adherence to DFS Packing Guidelines (described below). When you notify DFS of your intention to return equipment, we will generate a Returns Material Authorization (RMA) on your behalf and send you a packing slip of items to be returned. Typically, one RMA will constitute one returning lease schedule.

DFS Packing Guidelines • Ensure only those items related to the specific terminating Lease or Lease Schedule are returned to DFS. -D  ue to automated processing and remarketing, DFS may not be able to return to you items shipped to us in error. •E  very box must be identifiable to a specific customer in case of box separation or pallet breakdown -R  eturn all peripheral items (keyboards, mice, cords, adapters, docking stations, etc.) in the same container as the main unit to ensure they are properly accounted for in the audit process. NOTE: Monitors are not peripheral items. -F  ailure to comply with these guidelines may result in an irreconcilable RMA and related billings for missing items. •A  ffix the Return Materials Authorization (RMA) Number on the outside of each box (the RMA will be found on the packing slip provided by DFS). • Pack your equipment in a manner that will avoid in-transit damage. - Container  and packaging materials are left to your discretion, however you will be invoiced for any damaged items outside of “Normal Wear and Tear”. - See “Suggested Packing Guidelines”. NOTE: Do not double stack pallets. • Carrier must come in a truck with standard dock height of 48 inches (4 feet). Tip: Inquire about DFS’ Equipment Return Services. You could save money and time on packaging and logistics. We recommend following these suggested guidelines when returning equipment to reduce or eliminate in-transit damage.

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DFS DFSEND-OF-LEASE END-OF-LEASEGUIDE GUIDE

RETURNING YOUR EQUIPMENT Packing Systems Notebooks/Laptops  ingle Pack: S Use a sturdy box large enough to surround the unit with packing material. Double wrap completely with 1/2” or larger bubble wrap to protect the system and it’s components. If returning a leased notebook bag, use this for your bubble wrap. This gives an added measure of protection. Include all peripheral items such as the mouse, keyboard, power cords, adapters, docking stations etc. Fill in gaps with packing paper or crumpled newspaper. NOTE: Packaging peanuts are not suitable.

Multi-pack: 1. Always transport vertically using a sturdy box & pallet. 2. Place box on pallet. 3. Double wrap each notebook completely with 1/2” or larger bubble wrap to protect the system and it’s components. 4. Place in box on its edge. 5. Place a corrugated cardboard between layers. 6. Do not stack more than 2 layers high. 7. Seal box with tape. 8. Shrink wrap to pallet. Desktop CPU  ingle Pack: S Use a sturdy box large enough to surround the unit with packing material. Double wrap completely with 1/2” or larger bubble wrap to protect the system and it’s components. Be sure to include peripheral items such as mice, keyboards, cords etc. These can be packed loosely in the box with the CPU, as long as the CPU is completely wrapped and will not rub against the components. Fill in gaps with packing paper or crumpled newspaper. NOTE: Packaging peanuts are not suitable.

Desktop CPU Multi-pack: 1. Use a sturdy pallet. Damaged pallets can break in transit. 2. Place a layer of corrugated cardboard on pallet. 3. Double wrap each CPU with 1/2” or larger bubble wrap to protect the system and it’s components. 4. Lay flat on pallet making sure CPUs do not hang off the sides of the pallet. 5. Stack no more than 60” high to avoid potential pallet tipping & weight damage to the systems on the lower levels. 6. Use corrugated cardboard or foam sheets between layers. 7. Shrink wrap to pallet to prevent movement of desktops on the pallet. 8. Use banding whenever possible. 9. Return all peripheral items i.e. mouse, keyboard, power cords, etc.

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RETURNING YOUR EQUIPMENT Flat Panel Monitors Single Pack: Use a sturdy box large enough to surround the monitor with packing material. Double wrap monitor with 1/2” or larger bubble wrap. Insert in box lying on its side (not on its base/pedestal). Make sure base is securely attached. Wrap video & power cords around the monitor base. Fill in gaps with packing paper or crumpled newspaper. NOTE: Packaging peanuts are not suitable. Multi-pack: 1. Use a sturdy pallet. Damaged pallets can break in transit. 2. Place a layer of corrugated cardboard on pallet. 3. Place two layers of large bubble wrap at the bottom of the pallet to minimize damage to LCD screen. 4. Wrap video & power cords around the monitor base making sure base is securely attached. 5. Double wrap each monitor with 1/2” or larger bubble wrap. 6. Lay monitor face down with the base towards the outside of the pallet. 7. Make sure monitors do not hang off the side of the pallet. a. 15 & 17” monitor i. Standard size pallet can hold 6 monitors per level ii. Do not stack more than 3 layers high b. 19” monitor & larger i. Standard size pallet can hold 4 monitors per level ii. Do not stack more than 2 layers high 8. Place one layer of corrugated cardboard & 2 layers of large bubble wrap between layers. 9. Shrink wrap to pallet to prevent movement on the pallet. CRT Monitors  ingle Pack: S Use a sturdy box large enough to surround the monitor with packing material. Double wrap monitor with 1/2” or larger bubble wrap. Insert in box lying on its side (not on its base/ pedestal). Make sure base is securely attached. Wrap video & power cords around the monitor base. Fill in gaps with packing paper or crumpled newspaper. NOTE: Packaging peanuts are not suitable. Multi-pack: 1. Use a sturdy pallet. Damaged pallets can break in transit. 2. Place a layer of corrugated cardboard on pallet. 3. Wrap video & power cords around the monitor base making sure base is securely attached. 4. Double wrap each monitor with 1/2” or larger bubble wrap to protect the monitor & screen. 5. Lay monitor on its side making sure they do not hang off the sides of the pallet. a. 15 & 17” monitor i. Standard size pallet can hold 6 monitors per level ii. Do not stack more than 3 layers high b. 19 inch monitor & larger i. Standard size pallet can hold 4 monitors per level ii. Do not stack more than 2 layers high 6. Use corrugated cardboard between layers. 7. Shrink wrap to pallet to prevent movement on the pallet.

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DFS DFSEND-OF-LEASE END-OF-LEASEGUIDE GUIDE

Printers  ingle Pack: S Use a sturdy box large enough to surround the printer with packing material. Remove toner/ ink cartridge, place in a plastic bag & seal. Use tape to secure paper drawers/trays and other door openings. Double wrap printer with 1/2” or larger bubble wrap. Place in box with video and power cables. Fill in gaps with packing paper or crumpled newspaper. NOTE: Packaging peanuts are not suitable. Seal box & ship.

Multi-pack: 1. Use a sturdy pallet. Damaged pallets can break in transit. 2. Place a layer of corrugated cardboard at bottom of pallet. 3. Remove toner/ink cartridges. Place each in its own plastic bag and seal. 4. Double wrap each printer with 1/2” or larger bubble wrap and include the video and power cables. 5. Place printers of the same size on pallets evenly distributing the weight. 6. Make sure product does not overhang off the sides of the pallet. 7. Place corrugated cardboard between layers. 8. Do not stack more than 3 layers. 9. Shrink wrap to pallet to prevent movement. 10. Use banding whenever possible. Projectors  ingle Pack: S Use a sturdy box large enough to surround the projector with packing material. Double wrap with 1/2” or larger bubble wrap. Place in box with projector bag, remote, video and power cables. Fill in gaps with packing paper or crumpled newspaper. NOTE: Packaging peanuts are not suitable. Seal box & ship.

Multi-pack: 1. Use a sturdy pallet. Damaged pallets can break in transit. 2. Place a layer of corrugated cardboard at bottom of pallet. 3. Return with projector bag, remote, video and power cables. 4. Double wrap each projector with 1/2” or larger bubble wrap. 5. Place projectors evenly distributing the weight on the pallet. 6. Make sure product does not overhang off the sides of the pallet. 7. Place corrugated cardboard between layers. 8. Do not stack more than 6 layers. 9. Shrink wrap to pallet to prevent movement. 10. Use banding whenever possible.

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RETURNING YOUR EQUIPMENT Servers, Rack Servers, Racks, Storage Floor or Free Standing Servers and Storage Devices: • Floor standing servers should be palletized. • Wrapped in bubble wrap or some protective material to prevent damaged during transportation. • They may be stacked 2 high if they are the same size. • Use triple layer cardboard and bubble wrap between the layers to prevent damage. • Banding to the pallet is preferred to prevent moving and falling off the pallet during transportation. • Shrink wrap the entire pallet insuring the equipment is wrapped to the pallet. • Insure that there is no overhang to prevent any damages. Rack Mounted Servers and Storage Devices: • Rack mounted servers and storage devices must be removed from the racks • Rails may be left on the servers as long as they do not protrude past the pallet edge. • Servers and storage devices should be wrapped with bubble wrap to prevent damages. • Devices may be stacked on a pallet insuring there is no overhang to prevent damages. • Use triple layer cardboard and bubble wrap between the layers to prevent damage. • They may be stacked up to 4 feet high with no over hang of the pallet. (weight limits for handling must be considered). • Banding to the pallet is preferred to prevent moving and falling off the pallet during transportation. • Shrink wrap the entire pallet insuring the equipment is wrapped to the pallet securely. Server Racks: • Everything, including UPS devices, switches and routers should be removed from the racks and shipped separately. • Wrap the rack in some protective bubble wrap or other protective wrap to prevent damage. • Empty racks should be placed on a pallet and banded to the pallet to prevent falling over during transportation. • Shrink wrap the entire pallet insuring the rack is wrapped to the pallet securely. Blade and Brick Servers: • Blade and/or Brick servers should be removed from the Enclosure. • Enclosures must be removed from the Rack. • Blade and Brick individual servers can be reinstalled into the enclosure before palletizing. • Palletize but, do not stack. • Wrap each unit with bubble wrap or other protective wrap to prevent damage. • Banding to the pallet is preferred to prevent moving during transportation. • Shrink wrap the entire pallet insuring the equipment is wrapped to the pallet securely. Large Self Contained Storage Equipment: (Examples: EMC Symmetrix, EMC Clarion, Dell Power Vault 160T, Teradata, etc.)

• • • •

These are self contained complete units and may be left together. Special handling and special transportation equipment is required for these units. They must be wrapped extensively to prevent damage during transportation. They must be securely strapped inside the truck when transporting to prevent damage.

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DFS END-OF-LEASE GUIDE

RETURNING YOUR EQUIPMENT Follow these guidelines when palletizing your returning equipment.

When to Palletize • • • • • •

When pieces fit squarely within the edges of a pallet. When height and width of shipment pieces are similar. When individual pieces in a load exceed 100 lbs. When individual pieces are less than 60” high. Do not stack pallets. Place equipment on pallets for transportation whenever possible to minimize in-transit damage and processing delays.

≤ 60"

≤ 48"

How to correctly Palletize •P  lace lighter pieces toward the top of the pallet or on the top layer of the pallet secured by shrink-wrap to eliminate or reduce movement. • Shrink-wrap containers to eliminate or reduce movement when a shipment is not large enough to fill the surface of a pallet. • Place items on pallet so that the sides of the containers do not overhang the sides of the pallet. • Do not stack pallets. • Ensure that the pallet is balanced and properly weighted to eliminate or reduce chances of pallet tipping over during transit. • Vertically align the edges of boxes. • Make sure the top is flat. • Secure items by shrink wrapping to pallet and use banding whenever possible.

Building your Pallet • Avoid pre-used, old or moisture-exposed fiberboard cartons. • Do not nail into the end grain of lumber. • Use three-way locking corners and diagonals to help form a structurally sound open-frame crate.

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RETURNING YOUR EQUIPMENT A Packing Slip will be provided to you once you notify DFS of your intent to return your equipment. The Packing Slip contains the Returns Material Authorization Number (RMA), which is required to assure quick reconciliation of your equipment.

Financial Services

Packing Slip

MM/DD/YY

Customer Address

Company Name

Ship To

Dell Financial Services



Attn: Contact Name



Processing Center



Street Address1



Street Address1



Street Address2



Street Address2



City, State, Zip Code



City, State, Zip Code

RMA Number

XXXX

Contract Number

Expected Return Date

MM/DD/YYYY

001XXXXXX001

Order Number

Customer PO Number

Service Tag

Item Number

Description

Quantity

160431334

PF111222

GGQQ7

220-2815

550K GX1/T+INT NIC BASE W/512

1

310-0019

MICROSOFT SYSTEM MOUSE

310-0038

KYBD, PERFORMANCE MECH, 10

310-2268

REDUCED DOCUMENTATION, GX1

311-0513

129MB ECC, SDRAM, 100MHZ, 1 DIMM

311-0519

128MB, ECC, RAM, 100 MHZ, 1DIMM, GX

311-0555

17/40x, EIDE, CD, GX1 M/T W/ INTSN

340-0701

3.5 1.44 MB, FACT, MT

340-0740

6.4 GB, IDE, 5400 RPM, GX1, M/T 350

340-0746

6.4 GB, EIDE, GX1 M/T, 350+ MHZ, 2N

365-1000

DPW, ING SVC, STAND, TAG OPTI

420-0387

NT4 SERVICE PACK 4, OPTIPLEX, EN

430-0118

7 SLOT RISER, FX 1T, WOL, ACTIVE, F

67020-52

2940 CONTROLLER KIT PNP PCI-

1

Number of Tags

1

Number of Items

2

Substitute Tag

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DFS DFSEND-OF-LEASE END-OF-LEASEGUIDE GUIDE

END-OF-LEASE SERVICES As a DFS, leasing customer, you know the value of managing Total Cost of Ownership (TCO). At DFS, our goal is to provide leasing solutions and related services that help you reach your lowest possible TCO. Locating, packing and arranging transportation logistics for your offlease equipment across multiple sites can be difficult and a time consuming task and we want to ensure you have a positive end-of-lease experience. Simple and easy leasing solutions that satisfy customer needs. Return Logistics provides packing labor, packing materials and transportation logistics for your end-of-lease equipment returns. Our program may help reduce the cost and administrative burdens associated with arranging and managing the return of your equipment while providing you with the peace of mind of dealing with a company you can trust. For your convenience, we offer the ability to pay for Return Logistics services with your lease payment or at the end of the lease.

Benefit

Return Logistics Features

Cost

Volume discounts for large returns (excludes prepay option) Boxes, packing material and labor are included with each pick-up

Security

Transported under DFS controlled network of carriers Helps eliminate the risk of in-transit damage DFS assumes “in-transit” liability of equipment at the time of pick-up (1)

Time

Reduce planning and administrative burdens Employees can remain focused on day-to-day activities Guaranteed seven (7) business day transit time

Convenience

Single source accountability Equipment normally picked up within three (3) business days Includes packing material and labor Ability to coordinate multiple return sites

Flexibility

Include with your standard lease payment or purchase at the end of the lease

For more information on Return Logistics contact your DFS Leasing Representative or End-of-Lease Coordinator at (800) 955-3355. (1) DFS performs visual inspection of equipment at pick-up. Customer remains responsible for pre-existing damage to equipment prior to pick-up.

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FAQ’S These most frequently asked questions should help guide you through a successful end-of-lease process. Please refer to your Lease agreement for specific lease information. Q What happens at end of my lease? A At the end of your lease term, you generally have three end-of-lease options. You may: • Purchase the equipment for the purchase option price in your Lease; • Return the equipment; or • Renew your Lease. Q When do I notify DFS of my end-of-lease intent? A A  90-day written notification prior to your lease expiration date is required unless otherwise specified in your Lease agreement. Q Where do I send my written notice of intent? A Mail to: Dell Financial Services L.L.C. Attention: CSG-End-of-Lease One Dell Way, MS 5300 Austin, TX 78728

Contact: DFS EOL Coordinator For e-mail address or fax number

Call: 1.800.955.3355 and reference your lease schedule and company’s name

Q What if I cannot make an end-of-lease decision by my lease expiration? A DFS will continue to bill you monthly (or your applicable billing period) at your current rent payment until we receive written end-of-lease notification as required by your lease agreement and the equipment is returned. Q What is my purchase price at end-of-lease? A D  epending on the type of Lease agreement signed and its terms, you may be eligible to purchase your equipment at its Fair Market Value (FMV), a pre-determined fixed purchase amount (usually 10% of original equipment cost) or $1.00 (full payout lease purchase). Q How do I receive my end-of-lease purchase or renewal price? A In order to obtain your end-of-lease purchase or renewal price, forward your request to your End-of-Lease Coordinator. Q How do I return my equipment? A T  o return your equipment, contact your End-of-Lease Coordinator. Your coordinator will provide you with a Returns Material Authorization (RMA) number, packing instructions and return address. To avoid additional rental invoices, your equipment must be received at the specified DFS return location on or before your lease expiration date. Q What happens if the asset cannot be located? A I f you cannot locate an asset that is to be returned to DFS, please consult your Lease agreement for your specific information regarding this event. Most Lease agreements contain a Stipulated Loss table or definition outlining your required obligation.

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DFS DFSEND-OF-LEASE END-OF-LEASEGUIDE GUIDE

FAQ’S Q Who will pay for return shipping? A You are responsible for the cost of shipping the equipment back to DFS. Q Do I need to keep the original boxes? A Keeping the original boxes is not required. Q What if items are missing with the returned equipment? A Y  ou will be invoiced for the fair market value for any items damaged or not returned at end-of-lease. Q Can DFS arrange for the return of equipment? A Y  es, in most cases. DFS offers fee-based equipment return services that include the packing of the equipment and shipping back to DFS. Contact your End-of-Lease Coordinator for an Equipment Return Services quote.

Leasing and financing provided by Dell Financial Services, L.L.C. to qualified customers. All terms are subject to credit approval and availability. Contact your DFS representative for further details. Terms are subject to change without notice. Valid for qualified Dell customers in the United States only. Dell and the DELL logo are trademarks of Dell Inc.

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Financial Services Leasing and financing provided by Dell Financial Services, L.L.C. to qualified customers. All terms are subject to credit approval and availability. Contact your DFS representative for further details. Terms are subject to change without notice. Valid for qualified Dell customers in the United States only. Dell and the DELL logo are trademarks of Dell Inc. DFS DFSOSBR 01 0509