exhibit 1 - Prison Policy Initiative

exhibit 1 - Prison Policy Initiative

EXHIBIT 1 Comments re Second Further Notice of Proposed Rulemaking: Single Call Programs, January 12, 2015 PayNow Website Homepage , Pricing and FAQ ...

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EXHIBIT 1 Comments re Second Further Notice of Proposed Rulemaking: Single Call Programs, January 12, 2015

PayNow Website Homepage , Pricing and FAQ

1/10/2015

PayNow™  |  Securus™  Technologies

Home

 

How  It  Works

 

Pricing

 

FAQ

 

Contact  Us

What  is  PayNow™  and  How  Do  I  Enroll?

How  Do  I  Stop  Receiving  PayNow  Calls?

Welcome  to  PayNow™,  Securus™  Technologies'  automated  operator credit  card  payment  method  from  over  2,000  correctional  facilities throughout  the  United  States.

If  you  no  longer  wish  to  receive  calls  from  the  PayNow service,  enter  your  telephone  number  in  the  field  provided below.  Please  note  that  you  will  no  longer  be  able  to  pay  for collect  calls  from  the  correctional  facilities  using  your  credit card.

With  PayNow,  friends  and  family  alike  can  connect  with  their  loved  ones and  pay  for  each  call  with  the  convenience  of  a  major  credit  card.  There are  no  accounts  to  set  up  —  you  just  pay  for  the  calls  you  choose  to accept.

Enter  Telephone  Number

  Submit

For  call  duration(s)  and  pricing,  or  to  understand  how  PayNow  works, please  select  from  the  menu  above.  For  further  information,  you  may  read the  PayNow's  Frequently  Asked  Questions  (FAQ)  or  you  can  contact  us  so we  may  be  of  further  assistance. Choose  PayNow  for  the  most  convenient,  user-­friendly,  inmate calling  experience.

Copyright  ©  2012  Text  Collect®.  All  Rights  Reserved.  |  Terms  &  Conditions  |  Privacy  Policy

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PayNow™  |  Securus™  Technologies

Home

 

How  It  Works

 

Pricing

 

FAQ

 

Contact  Us

Pricing The  price  for  each  call  is  $14.99  (USD).  Maximum  call  times  are  dictated by  the  corrections  facility.  Prior  to  your  acceptance  of  each  call,  you  will  be notified  of  the  call  charge  and  the  maximum  allotted  call  time  as  dictated  by the  corrections  facility  from  which  the  call  originates. The  call  charge  is  broken  out  as  $1.80  for  the  Call  Fee  and  $13.19  for  the Transaction  Fee  and  will  be  displayed  in  the  same  manner  on  your  credit card  statement.

*  Includes  $ 1.80  Call  Fee  a nd  $ 13.19  Transaction  Fee.

Actual  talk-­time  may  be  less  than  the  allotted  maximum;;  you  will  not  be credited  for  any  unused  minutes.

Copyright  ©  2012  Text  Collect®.  All  Rights  Reserved.  |  Terms  &  Conditions  |  Privacy  Policy

http://www.1tel.com/pricing.php

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FAQ  |  PayNow™  |  Securus™  Technologies

Home

 

How  It  Works

 

Pricing

 

FAQ

 

Contact  Us

Frequently  Asked  Questions  (FAQ) What  is  www.1tel.com? What  is  PayNow™? What  is  the  cost  of  each  call? How  long  is  each  call? What  happens  if  the  call  gets  disconnected? How  many  calls  can  I  make  per  month  using  PayNow? How  old  must  you  be  to  use  the  service? What  happens  if  an  unauthorized  party  accepts  a  call? How  can  I  block  my  cell  phone  number  from  ever  receiving  any  more  PayNow  calls? Q

What  is  www.1tel.com? A

1tel.com  is  a  short  web  address,  or  domain  name,  that  we  use  on  your  credit  card  statement.  We  use  this  domain  to  make  it  easier  for you  to  contact  us  for  any  service  need. [  back  to  top  ] Q

What  is  Pay  Now™? A

PayNow™  is  an  Automated  Operator  Service  (AOS)  offering  where  the  called  party  pays  for  each  call  using  a  major  credit  card (Visa®,  MasterCard®,  American  Express®,  and  Discover®  Card). [  back  to  top  ] Q

What  is  the  cost  of  each  call? A

The  total  cost  of  the  call  is  $14.99  (USD)  and  will  appear  on  your  bill  as  two  line  item  charges.  One  charge  will  show  as  $1.80  for  the call  and  talk-­time  and  the  second  charge  will  show  as  $13.19  for  the  transaction  fee. [  back  to  top  ] Q

How  long  is  each  call? A

The  length  of  the  call  is  determined  by  the  corrections  facility  and  will  be  stated  clearly  prior  to  your  call  acceptance  and  payment.  Each call  is  stated  as  a  maximum  call  length.  You  will  not  be  credited  for  shorter  duration  calls  or  for  unused  minutes. [  back  to  top  ] Q

What  happens  if  the  call  gets  disconnected? A

There  are  no  credits  for  disconnected  calls  or  unused  minutes.  Please  make  sure  you  have  a  strong  cell  signal  (full  bars)  prior  to accepting  any  calls. [  back  to  top  ] Q

How  many  calls  can  I  make  per  month  using  PayNow? A

We  will  allow  a  maximum  of  $150.00  of  paid  call  time  or  ten  (10)  calls  per  month. Please  note  that  if  you  reach  the  maximum  call  or  dollar  threshold  in  any  given  month,  the  service  will  be  temporarily  suspended  until

http://www.1tel.com/faq.php#4

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FAQ  |  PayNow™  |  Securus™  Technologies the  first  day  of  the  next  month. [  back  to  top  ] Q

How  old  do  you  need  to  be  to  use  the  PayNow  service? A

We  suggest  the  accepting  party  be  at  least  18  years  of  age.  Please  keep  in  mind  that  there  is  no  age  verification. [  back  to  top  ] Q

What  happens  if  an  unauthorized  party  accepts  a  call? A

As  this  is  a  credit  card  paid  service,  there  should  be  no  unauthorized  charges  made  with  your  card  unless  your  card  has  been  stolen.  If you  card  has  been  stolen,  you  should  report  it  to  your  card  issuing  company  immediately. [  back  to  top  ] Q

How  can  I  block  my  cell  phone  number  from  receiving  PayNow  calls? A

Click  here  and  enter  your  phone  number  as  instructed.  Please  remember  that  you  will  be  completely  blocked  from  our  service  and  will not  be  able  to  receive  calls  from  any  corrections  or  inmate  facilities  unless  you  unblock  the  service  by  contacting  us. [  back  to  top  ]

Copyright  ©  2012  Text  Collect®.  All  Rights  Reserved.  |  Terms  &  Conditions  |  Privacy  Policy

http://www.1tel.com/faq.php#4

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