Globally Recognised Capabilities About the MTR Academy About MTR

Globally Recognised Capabilities About the MTR Academy About MTR

About MTR MTR Corporation was established in 1975 with a mission to construct and operate an urban metro system for Hong Kong. Today, MTR is regarded...

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About MTR

MTR Corporation was established in 1975 with a mission to construct and operate an urban metro system for Hong Kong. Today, MTR is regarded as one of the world’s leading railways operators for safety, customer service and cost efficiency. Its railway forms the backbone of Hong Kong’s extensive public transport network and delivers passengers to their destinations with a 99.9% on-time performance. MTR has taken its expertise in railway development and operations into the Mainland of China, where it operates railway lines in Beijing, Hangzhou and Shenzhen. The Corporation has also taken on a range of railway-related projects and operations internationally, and has been awarded concessions to operate and manage London Crossrail in the United Kingdom, Melbourne Metro in Australia and Stockholm Metro and Regional Train in Sweden, where it also operates intercity service between Stockholm and Gothenburg. The MTR Corporation offers worldwide railway consultancy and contracting services. Clients served include metro companies, government authorities and rail system suppliers in the Mainland of China, India, Australia, the Middle East, Latin America and Southeast Asia. In addition to its railway operations, the Corporation is involved in a wide range of business activities in Hong Kong. These include the development of residential and commercial property projects, property management, shopping malls leasing and management, advertising media and telecommunication services in trains and stations.

Globally Recognised Capabilities

MTR is actively engaged in benchmarking activities and is keen to keep itself abreast of the latest developments in the international rail industry. MTR has been ranked top among the major metro operators in the world for years in a CoMET benchmarking exercise for its excellent overall rail performance.

About the MTR Academy

Backed by over 35 years of experience in advanced railway operations and management in Hong Kong and overseas, the MTR Academy, a wholly owned subsidiary of MTR Corporation Limited, aims to share MTR’s competence and experience with railway operators and authorities worldwide to pursue a common set of goals for service excellence and sustainable operations. The mission of the MTR Academy is to train railway talents and develop railway experts and executives with the aim of advancing service and operational excellence of the railway industry worldwide. The Academy’s expert faculty is made up of MTR executives and senior managers. All of them are leaders in railway management and operations in their own areas. Through the provision of executive and professional training services, the MTR Academy will help metro and light railway operators to further develop their talent and organisational capabilities. The Academy will also invite renowned thought leaders and international railway experts to participate in its work and will collaborate with universities to keep participants updated on the latest industry trends and knowledge via a rail operator-oriented platform.

Scope of Services

With the aim of raising service quality in the rail industry in Hong Kong and beyond, the MTR Academy will engage with counterparts and authorities worldwide through the provision of the following services:

Industry (Global Rail)

Railway Executive Programme (REP) • Tailored for executives and senior managers of railway operators and authorities worldwide • Offers a holistic development experience on excellence in railway operations

Railway Professional Programme (RPP) Offered in 2 disciplines: A) Operation Management (RPP-OM) with a focus on practical experience sharing on key operating topics. B) Asset Management (RPP-AM) emphasizing systematic implementation driving reliability improvement and cost effectiveness. Designed for managers and department heads of railway operators and rail authorities

Customised Training Programmes MTR Academy provides training services tailored to the clients’ requirement. Please contact us for details.

Community (Hong Kong) MTR Academy supports the development of railway professionals within the local community through the provision of Advanced Diploma and Master Degree programmes as well as topical Short Courses.

For Enquiries, please contact:

43/F Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Hong Kong Website: www.mtracademy.com Email: [email protected] Tel: (852) 25203440 Fax: (852) 25203458

Citations from Industry Peers on Events hosted by MTR The training program was tailor made for our group of three management staff. The trainers were excellent and we would recommend MTR’s training programs to other railway authorities and companies Metro Rio Railway Management Appreciation Training

Very good courses and well organised We enrolled 2 courses, viz.: a 3-day middle management training and an 8-week intensive railway appreciation training for 11 managers, they benefited a lot from the training and are now department heads Abu Dhabi DoT Middle Management Training

Railway Executive Programme (REP)

Overview

The Railway Executive Programme (REP) is a (5+1) day programme designed to enable dialogue between participants and the programme facilitators. A series of presentations and case reviews will be followed by interactive discussions with MTR’s Executives and Senior Management, concluded by a site visit to Shenzhen, one of the MTR business hubs in Mainland China. The programme is uniquely designed for senior executives of railway operators and authorities worldwide. MTR’s management philosophy, implementation approaches and policy formulation will be covered. Graduates become alumni of the MTR Academy and are invited to sign up as members of the Rail Transit Excellence Community.

Objectives The programme will offer you the opportunity to • Broaden your perspective and horizon. Become stimulated in initiating changes within your organisation to raise service quality and operational excellence • Access a holistic development experience on excellence in railway operations • Be exposed to opportunities for interaction and networking with other motivated executives from around Asia and the world Who should attend Executives and senior managers of railway operators and authorities Participants can learn MTR’s processes and knowledge for attaining success in the following areas through interacting with seasoned MTR executives: • Safety Management • Customer Service Excellence • Service Reliability / Asset Management • Non-fare Revenue Generation • Brownfield Project Management Language English / Mandarin Venue Hong Kong & Shenzhen, China Duration 5+1 days including a site visit to Shenzhen, one of the MTR business hubs in Mainland China

Website: www.mtracademy.com Email: [email protected] Tel: (852) 25203440 Fax: (852) 25203458 Hung Hom Centre MTR Headquarters Building Citylink Centre Manhattan Place Centre Kowloon Bay Depot Centre Tai Wai Depot Centre Pat Heung Depot Centre

Railway Professional Programme (RPP)

Overview

The Railway Professional Programme (RPP) is offered in 2 disciplines. The first is on Operation Management (RPP-OM) focusing on practical experience sharing on Operating topics. The other is on Asset Management (RPP-AM) emphasising systematic implementation driving reliability improvement and cost effectiveness. Each programme runs on a (5+1) day itinerary designed to provide an insight into MTR’s Operations and Maintenance knowledge and principles striving for customer service and operation excellence. The programme begins with a half-day orientation at the MTR Academy Study Centre, followed by a series of lectures, site visits, functional familiarisation and interactive discussions with MTR management, department heads and engineers. The itinerary concludes with a site visit to Shenzhen, one of the MTR business hubs in Mainland China. Graduates become alumni of the MTR Academy and are invited to sign up as members of the Rail Transit Excellence Community.

Objectives The programme will offer you the opportunity to • Acquire exposure to processes and successful implementation case study to stimulate your thinking on improvement initiatives within your own organisation • Immerse yourself in an interactive environment that offers a perspective on practical issues Who should attend Managers and functional heads of railway operaters and rail authorities Operation Management (RPP-OM) Topics: • Safety Management • Customer Experience • Near Capacity Operation Management • Disruption Handling and Communication • Being a Community Railway • New Line Planning • Panel Discussion with MTR Executives

Asset Management (RPP-AM) Topics: • Safety Management • Asset Management System • Improving Reliability Performance • System Engineering • Managing Major Project in Operating Railway • Opening of New Extension • Panel Discussion with MTR Executives

Language English / Mandarin Venue Hong Kong & Shenzhen, China Duration 5+1 days including a site visit to Shenzhen, one of the MTR business hubs in Mainland China

Website: www.mtracademy.com Email: [email protected] Tel: (852) 25203440 Fax: (852) 25203458 Hung Hom Centre MTR Headquarters Building Citylink Centre Manhattan Place Centre Kowloon Bay Depot Centre Tai Wai Depot Centre Pat Heung Depot Centre