Live Chat Case Study - Blinkbee

Live Chat Case Study - Blinkbee

CASE STUDY 1 NDOT Technologies PVT Ltd Live Chat Case Study  NDOT Technologies Pvt Ltd CASE STUDY 2 Case Study Live Chat - Android Mobile App...

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CASE STUDY

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NDOT Technologies PVT Ltd

Live Chat Case Study

 NDOT Technologies Pvt Ltd

CASE STUDY

2

Case Study Live Chat - Android Mobile Application Android application to handle the communication with customers Industry: Communication Application Technology Used: Android platform The success of any organization depends on how effectively it can establish the communication with their clients and provide them service. The mobile platform has given a wide choice for the company to keep in contact with the customers easily thus improving business. Live Chat is one such communication apps that allows to remain independent of the system and rely on mobiles to reach customers Challenge Previously, the employees contacted the customers on live chat in computer system. There was dependency on time and place to contact customers which sometimes lead to loss of leads due to inability to contact the clients flexibly on time. Solution The Live Chat application for Android mobile platform was designed and developed by NDOT as per the customer request. The Live Chat Android application allowed the company to contact the customers via mobile. It allowed to chat, share image, and send text information. The chat history was maintained which allowed the users to refer back information. Link posting can also be done using Live Chat apps. The main feature of Live Chat was that the application was made secured via multiple procedures thus ensuring the application to be safe for confidential business information sharing.

HIGHLIGHTS Challenge: 1. Inability to contact customers ontime 2. Dependency on system, place, and time 3. Need for alternative communication channel Solution: 1. Live chat mobile application for Android  NDOT Technologies Pvt Ltd

CASE STUDY

3 platform 2. Removes barrier on system, time, and place 3. Smooth communication with customers via multiple option like text, image etc 4. Maximum adherence to security measures

Benefits The key benefits upon implementation of Live Chat Mobile application: 1. 2. 3. 4. 5.

The customers or leads could be contacted via mobile live chat Options for text, image sharing, link posting, chat history etc Secured application on mobile platform Removes the dependency of clinging to system for communication Fast communication and increased work effeciency

Contact Us NDOT Technologies Pvt Ltd Block No:3, Mullai Nagar, Maruthamalai Main Road, Coimbatore – 641 041 www.ndot.in Tel: +91 422-434-2519 Mobile: + 91 960-098-8668 Email: [email protected]

 NDOT Technologies Pvt Ltd