Live Chat

Live Chat

Page 299 Live Chat CQG’s Live Chat allows you to contact CQG's Customer Support team directly through the Integrated Client. You are also able to sen...

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Page 299

Live Chat CQG’s Live Chat allows you to contact CQG's Customer Support team directly through the Integrated Client. You are also able to send a picture of your screen in your Live Chat message for quicker and easier troubleshooting. The Live Chat and IM icon is displayed on your taskbar, like this:

.

You can choose one of two enablements for IM: •

Full Access (Live Chat and IM)



Live Chat Only

CQG Integrated Client Basics

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Live Chat Components When you open the Live Chat window, it looks like this:

Live Chat

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Initiating Live Chat with CQG Customer Support 1. Click the Live Chat and IM icon on your task bar. This menu opens:

2. Click Live Chat with Customer Support. The Live Chat window opens. 3. Type your message in the field at the bottom of the window. 4. Click the send button. Your message is received immediately by CQG Customer Support (CSP). Your chat window will look like this:

5. When you are finished your Live Chat conversation, click the close button at the top of the Live Chat window. This message is displayed:

6. Click Close Chat.

CQG Integrated Client Basics

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To use the Communications Toolbar CQG offers a Communications Toolbar, which can be added using the Toolbar Manager. You can use this toolbar for Live Chat.

To initiate Live Chat, click the LiveChat button.

To send a screen shot with Live Chat 1. Click Actions. 2. Click Send Screenshot. The system will automatically take a picture of your current screen and send it to CSP.

To paste an image in a Live Chat message 1. Click Actions. 2. Click Paste Image. The system will automatically place the image from your clipboard in the message field. You can send it immediately or add a comment and then send it. In order to send an image, you must first save it to your clipboard.

To re-size the window 1. Hover your mouse in the corner of the window until your cursor looks like this:

2. Click and drag the cursor until the window is the size that you want it, and then release. In this same way, you can also move each of the window borders to lengthen and widen the window.

To minimize the window Click the minimize button at the top of the Live Chat window. The window will be minimized and will appear on your task bar, similar to this:

Click Customer Support on your task bar to display the Live Chat window again.

Live Chat

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To maximize the window Click the maximize button at the top of the Live Chat window. The window will be maximized to fit your screen. Click that button again to return to the standard size.

To open Live Chat from CQG windows CQG Integrated Client also has links to Live Chat on the login screen and on the System Log, like this:

Click the link to start a conversation with CSP.

CQG Integrated Client Basics