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GAMING GIFT CARDS

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L O Y A LT Y P R O G R A M S | 4 F R E E T E A R O U T P O S T E R S !

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edition twenty-eight

june

2016

-

august

2016

“ 54% of respondents would consider increasing the amount of business they do with a company for a loyalty reward, and 46% said they already have. ” pp. 6

2................................................................... Editor’s Note 6............................................................Loyalty Programs 15................................................................POS tear-outs 20................ Product of the Quarter: Gaming Gift Cards 24...............................................Stock Order Information 34............................................................... Touch Notices

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Editor / Maddy Cleeve Gerkens Designer / Alexander McMillan Writer / Karla Dondio Retail Marketing Executive / Claire Moorcroft Printer / Ellikon

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Welcome to the June instalment of Touch Magazine! In this edition, we’re focusing on gaming gift cards and loyalty programs. We’ll be uncovering ways in which you, our retailers, can capitalise on the benefits these promising categories offer. For over a year now, Touch has been dedicated to demystifying the gaming industry through our Product of the Quarter feature. For this edition of Touch Magazine, we will be looking at this billion dollar category more broadly, as well as highlighting four of its top selling products: Sony PlayStation, Steam, Xbox and League of Legends. Also within these pages, Touch’s resident writer, Karla Dondio, presents a recap on the history of loyalty programs. Karla analyses the different kinds of programs out there and who is using them well. Loyalty programs have come along way since the birth of Fly Buys and Frequent Flyer points. With the advent of technologies, such as iBeach, there has never been a better time to explore the possibilities of this category.

get in

the game

Finally, we are thrilled to introduce our new Retail Marketing Executive, Claire Moorcroft. It has been a pleasure working with Claire to bring you this June edition of the magazine. Welcome to the team, Claire! As always, we hope Touch Magazine brings you useful information on the products available to you, as well as something new and of interest that reflects the exciting future of the retail industry. Happy exploring! Maddy Cleeve Gerkens, Editor.

Steam and PlayStation Store Gift Cards available instore now! M

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Loyalty PROGRAMS

by karla dondio

T

o some, the term “loyalty” might sound like a misnomer when attributed to today’s consumer shopping trends. With the internet offering infinite, and often cheaper, shopping options, it’s hard to imagine that anyone would want, or need, to be brand loyal anymore. But is this an accurate picture of our consumer climate? If loyalty programs are the litmus test for consumer allegiance, then quite the opposite is true. According to the ‘For Love or Money 2015’ annual report (Australia’s first research study into consumer relationships with loyalty programs), 59% of members say they are active across every loyalty program they have signed up for. In 2014, Andrew Baxter from The Australian reported: “Fast forward to 2014 and the average American has 7.4 loyalty cards in their wallet; Australians are not too far behind… Myer’s MYER One program has more than five million members about 20 per cent of the population.” In fact, reports indicate that customers are more likely to choose a brand that offers a loyalty program over one that doesn’t. Customer service expert, Shep Hyken, outlines, “54%

of respondents would consider increasing the amount of business they do with a company for a loyalty reward, and 46% said they already have.” History of loyalty programs Loyalty programs date back as far as 18th century America. At that time, customers were rewarded for their support with copper coins, which could be traded later for products. During the 19th century, retailers upgraded to stamps as a more cost-effective way of rewarding loyalty. Stamps were collected and then glued into a booklet until enough points were accrued to buy products. Over a century later, Sperry and Hutchinson’s Green Stamp program would prove to be one of Britain’s most popular loyalty programs, enabling people to cash in stamps for books and toys. Launched in 1929, the Betty Crocker loyalty program has been one of the most enduring and emotionally compelling loyalty programs ever seen. Washburn-Crosby Company, an American flour miller which eventually became General Mills, kicked off the Betty Crocker program by inserting collectable spoons in packs of Wheaties. The company later introduced collectable coupons on the top of packaging,

loyalty programs

loyalty programs

which could be redeemed (along with money) for kitchenware. The coupons were so sought after that they were collected by mothers and handed down to their daughters, or given to loved ones as a wedding present. The program endured until 2006.

conversion simple is the key to success with any programs based on the points system. Tiered loyalty programs are typically implemented by businesses that boast expensive products and services such as hotels and airlines. This type of program offers multiple levels of benefits based on the member’s frequency of custom. For example, the Qantas Frequent Flyer program has rewards based on multiple tiers: entry level - Bronze, Silver, Gold, Platinum and Platinum One. The higher the tier, the better the rewards are for customers.

The Betty Crocker program’s success paved the way for other loyalty programs. American Airlines’ pioneered the frequent flyer program by launching its AADVANTAGE travel awards in 1981. AADVANTAGE offered customers upgrades and discounted tickets. In the 1990s, the introduction of card-based loyalty programs superseded stamps and coupons. Now the customer could simply accrue points with any purchase, these points were then transferred to a loyalty card and redeemable with just one swipe. In Australia, the majority of customers today still prefer card-based loyalty programs. Types of Loyalty Programs Due to its unprecedented convenience, the points system has proven itself to be the most successful way to frame a loyalty program. According to the ‘For Love or Money 2015’ report, Coles Flybuys comes in as the top loyalty program in Australia. Flybuys enables customers to shop at Coles, or affiliated stores, where they accrue points and redeem them for discounts, free products or priority service. Keeping the

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“54% of respondents would consider increasing the amount of business they do with a company for a loyalty reward, and 46% said they already have.” associates. For example, this means a customer can fly Emirates or British Airways and still accrue points on Qantas’ program. In this way, the Qantas Frequent Flyer program could also be categorised as a hybrid loyalty program, which sees a number of features blended into one.

social media. While the exercise doesn’t sound much like a game, it evokes similar emotions for the participant by engaging them in challenges. These types of loyalty programs work best when there is little or no monetary input from the customer.

Loyalty programs based on upfront fees are only suitable for specific businesses. Amazon, for example, offers a one-off fee that allows customers to be exempt from shipping costs. The loyal customer can make a saving across multiple purchases by not having to pay shipping. Additionally, Amazon experiences less “cart abandonment”, which usually occurs when customers get anxious about the cost of their purchases plus shipping, and decide not to finalise the payment.

While coalition programs have been commonplace in Australia and Canada for a number of years now, America has taken a little while to catch on. Last year, Macy’s department store in the US caused a bit of stir by launching a new program called Plenti. Partnering with a number of brands, this was the first time Macy’s offered customers the opportunity to accrue points elsewhere, while filling up their car or paying a telephone bill.

Successful loyalty programs From a business perspective, a loyalty program’s success rides solely on whether it incentivises customers to keep coming back. The Tesco Clubcard is said to be one of the most successful loyalty programs in the world because it has achieved exactly that. Boasting a membership of around 10 million people, the program was launched in 1995 and is said to have been crucial in expanding the company - a grocery and merchandise conglomerate.

Partnership or coalition loyalty programs offer customers more opportunities to earn rewards. In addition to its tiered benefits, Qantas Frequent Flyer enables customers to earn points across more than fifty airline partners and

With so much business conducted online these days, gamified loyalty programs that integrate gaming elements are being used more readily. Leading the charge in this area are businesses who hand out rewards to customers who frequently comment and share their products via

Driving Tesco’s loyalty program is Dunnhumby, a data mining business started by a couple in their kitchen. Essentially, customers get one point for every pound they spend, which is then converted into a voucher every quarter.

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loyalty programs

loyalty programs

What sets the program apart is that it provides unique rewards based on customers’ shopping and lifestyle preferences, all unearthed by data analytics. While the last few years have seen Tesco struggling with the emergence of discount chains, such as Aldi, the current climate doesn’t negate what this landmark program has done for the company.

viral via social media. According to Christine Birkner from Adweek, “Starbucks’ brand perception plummeted as a result, dropping by 50 percent, according to YouGov.” A backlash like this is one of the issues brands face when overhauling an already successful loyalty program. When Woolworths upgraded their rewards program last October—which saw the company relinquish Qantas points and implement Woolworth Dollars on orangeticketed items—customers were outraged. Some customer complaints on Facebook were liked over 50,000 times. By December, Woolworths

My Starbucks Rewards is another highly successful loyalty program. After the coffee chain upgraded its program back in 2012, in just eighteen months it had doubled its member base to capture 9 million people. The program

“ From a business perspective, a loyalty program’s success rides solely on whether it incentivises customers to keep coming back. ” operates on a star rating system and rewards customers with free drinks and discounted products. Additionally, you get a free birthday drink and coupon just for signing up. Starbucks’ boosted its program by integrating mobile technology, which enables customers to order and pay prior to reaching the counter. This not only simplifies the ordering and payment process, but also rewards users with additional special offers.

had announced a new partnership with Qantas to reinstate the airline’s points. The future of loyalty programs While opinion is divided on whether loyalty programs are valid today, the facts tell us that consumers still value these programs. And while card-based programs are still the preferred option in Australia, we’re bound to see a shift toward mobile app programs due to their data capabilities and greater potential for consumer engagement. Dunnhumby projects, “Retailers will start to leverage technology and big data by serving it up in more meaningful ways to staff to effect and change customers’ experiences.”

The risk of changing loyalty programs that customers love Starbucks, however, courted some controversy earlier this year when it upgraded its program to the tune of “cough up more cash to get your rewards”. Of course, it wasn’t quite that simple. Previously, the star rating was based on the frequency of transactions. Some Starbucks’ customers, however, were reportedly taking advantage of this system by having staff register separate bills for more than one coffee. The system now rewards customers based on monetary transactions. Still, there were enough unhappy customers for their complaints to go

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iBeach technology is already enabling businesses to offer new ways to reward customers by using mobile apps. Utilising the technology, the San Francisco Soup Company is able to locate customers who are in the vicinity of the store and send a discount offer in real time. This, I predict, is exactly what the future of loyalty programs looks like.

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GIFT CARDS

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PRODUCT OF THE QUARTER

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at Touch Magazine we’re making it our mission to demystify the gifting and gaming industry.

GAMING GIFT CARDS

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Touch delivers a great range of products via its devices. For this Product of the Quarter we’re showcasing the gaming gift card category more broadly, as well as highlighting four of its top selling products: Sony PlayStation, Xbox, Steam and League of Legends. By Karla Dondio

F

Sony PlayStation In 1988, Sony had a partnership with Nintendo to create a CD-ROM feature for its Nintendo console. Following a dispute, this partnership dissolved and Sony went it alone. PlayStation launched into the gaming industry in 1994 in Japan (and in 1995 in Australia). With its pioneering CD-ROM component, the console not only provided more storage, but also a vastly improved 3D user experience.

rom the noisy arcades of the `80s, to the cosy environs of home, video gaming has become one of the most prominent forms of entertainment today. Whether it’s console or PC based gaming, it seems people can’t get enough of playing video games. Currently, a whopping 68% of Australians play video games, and of that figure 47% are female. Interestingly, 39% of those aged in the sixtyfive and over bracket also like to engage with gaming platforms. To prove that gaming is big business, last year the Interactive Games and Entertainment Association (AIGE) reported that video gaming in Australia was worth $2.5 billion. This figure is likely to more than double by 2017.

In 2000, anticipation surrounding the release of PlayStation 2 was so high that customers lined up at stockists for days before its Japanese launch. This latest model showcased a range of upgraded features, one of which enabled users to play DVD games with superior graphics and audio. Over 150 million consoles were sold worldwide.

Perhaps these facts are not that surprising given the enduring success of PC based games such as League of Legends, which pulls around 27 million users daily. Despite the doom and gloom of a few years ago surrounding the future of console based gaming, the figures have superseded opinion. In 2013, PlayStation 4 doubled its sales on previous models and beat all records for the fastest selling console in Britain. From the humble Brown Box in the `60s, gaming consoles have come a long way today. The Sony PlayStation marked the beginning of a console revolution.

Once again, in 2006, the gaming community was abuzz with the launch of PlayStation 3. With its high definition (HD) and Blu-ray video capabilities, the console upped the ante on its graphics. The PlayStation 4, which was released in 2013, offered unprecedented visual performance among other enhancements such as integrated wifi. It also enabled gamers to share snippets of their “best play” on social media. In the US alone, one million consoles were sold

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product of the quarter: gaming gift cards

product of the quarter: gaming gift cards

Spark, Forza Horizon 2, a second season of Killer Instinct, Sunset Overdrive and of course, next week’s forthcoming Halo: The Master Chief Collection.” The Biggest Xbox One Games of 2015, Robert Workman.

In 2015, Steam extended it’s offerings with the release of Steam Machine, a PC in the shape of a console that combines these two very different gaming elements. For the first time, the Steam Machine allowed gamers to step away from their computer and enjoy a PC gaming experience on their television set. Users still have access to Steam’s gaming platform to download games from its vast library. For customers keen for some Steam, gift cards come in increments of $20 and $50.

For customers who want to get a taste of Xbox’s excellent gaming products, gift cards are available for Xbox Live CSV 2015 in increments of $15, $25, $50 and $100.

within a period of twenty-four hours. Since its inception, the Sony PlayStation has provided infinite hours of entertainment for gamers around the world. Some of the console’s most popular games include Tomb Raider, Grand Theft Auto, Gran Turismo, Resident Evil and Minecraft. Touch provides Sony gift cards for customers in increments of $30 and $50.

However, the move that defined Xbox was the Xbox Live Starter Kit, which was released in 2002. In an unprecedented development, the kit enabled a multiplayer experience where gamers could compete with other players globally. Then, in 2005, the Xbox 360 was released and sold out in almost every location except for Japan, where PlayStation was still favoured. The Xbox Experience launched in 2008 enabling customisable game avatars and, for the first time ever, movie streaming with Netflix. In 2010, the Xbox 360 S was released which featured wifi capabilities. These new capabilities helped to step up Xbox’s role as a media hub for users.

Xbox In 2001, PlayStation was dominating the console market and Nintendo’s Pokemon had become a cultural icon. Therefore, because Microsoft’s Xbox was treading in new and unchartered territory, its release was touted to fail. Ingeniously, though, Xbox offered a point of difference. The console featured a hard-drive that enabled users to play games online. As the internet was still in its infancy, this heralded a new realm for gaming. This also meant that Xbox’s seminal game, Halo, earned a blazing reputation because of the speed at which it could load data with HD graphics. In just three weeks of its US launch, over one million Xbox consoles were sold, and sales for Halo, exclusive to Xbox, broke all records.

In 2013, Microsoft released Xbox One. Running on Windows 10, Microsoft had resolved some of the technical issues, such as overheating, that had affected previous models. Xbox One’s upgraded interface offered better graphics and an exciting array of exclusive games. It’s winning steak continued: “Microsoft’s Xbox One had a stellar 2014, with multiple critically acclaimed video games. In addition to various third-party hits, the company put its best foot forward with the likes of Project

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Steam Steam is a PC gaming app created by Valve Corporation. It provides users with online access to thousands of video games, and a community of gamers who talk shop, trade and share content. The platform is responsible for such games as Half-Life, Portal and Counter-Strike. Valve was first launched back in 1996 as Valve Software, with former Microsoft staffers, Mike Harrington and Gabe Newell, at the helm. The pair created Half-Life, a first-person, science fiction, shooter game that garnered a cache of awards for its outstanding characterisation and plots. Half-Life 2 was lauded as the “best game ever” by some keen gamers, and other thematically driven games followed.

League of Legends LoL is a multiplayer, online, battle arena (MOBA) game. Since reviewing this product last year for Touch’s Product of the Quarter, its immense popularity hasn’t waned. Some of the factors that keep gamers strongly engaged with LoL are: rankings, adaptable champions, team spirit, its gaming community and the hugely popular e-sports. In fact, the live streaming at last year’s LoL World Championships broke all viewing records for e-sports thus far. LoL was created by passionate gamers Brandon Beck and Marc Merrill. In keeping with the spirit of game they created, this year LoL released a new loot system to manage what has been deemed “toxic behaviour” within the game.

In 2003, Valve released Steam to automate the process for buying, downloading and updating games. While it took a little time to establish itself, Steam eventually won over many hearts in the gaming community. Bringing third party game publishers on board was a pivotal move, however, what really differentiated Steam in the marketplace was its pricing. With online games eliminating the production costs associated with manufacturing discs, games could be offered at prices that were exponentially cheaper.

“Despite being just a game, League of Legends incites great passions in its players, which can often be channelled negatively and expressed in the form of criticizing teammates, intentionally losing the game, or otherwise sabotaging others’ enjoyment,” says Vlad Savov on theverge.com. “Those who give in to such temptations in the new LoL system will be locked out of the new rewards and loot drops that will be available.” With this kind of philosophy underpinning LoL, you can see why the game has made such an impact on gamers around the world. Gift card increments for Riot League of Legends are $10, $25 and $50.

Last year, figures demonstrated that Steam had well and truly carved out its piece of the gaming pie with around 125 million people utilising the platform regularly. And, if there was ever any doubt about Steam’s place in gaming, Dean Takahashi from venturebeat.com is here to quash it:

Make sure you take full advantage of selling gaming gift cards to your customers. It’s an easy and convenient way to build your revenue today. If you’re interested in Sony PlayStation, Xbox, Steam or League of Legends products, contact [email protected] and the customer care team can facilitate

“About 75 percent of game developers say that Steam and the PC platform is “very important” for the future of the game industry, according to a survey by the International Game Developers Association.”

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$50.00

9332104006369

Gift Card

Blackhawk Network

Just Jeans

Just Jeans $100 gift card

$100.00

9332104008271

Gift Card

Blackhawk Network

Just Jeans

Just Jeans $50 gift card

$50.00

9332104008264

Gift Card

Blackhawk Network

Portmans

Portmans $50 gift card

$50.00

9332104008325

Product of the Quarter Product Type

Supplier

Brand

Product Name

Price (inc. GST)

RRP

Gaming Card

InComm

Playstation

Sony $30

$30.00

9332104025094

Gaming Card

InComm

Playstation

Sony $50

$50.00

9332104025100

Gaming Card

InComm

Steam

Steam $20

$20.00

9332104024868

Gaming Card

InComm

Steam

Steam $50

$50.00

9332104024875

Gaming Card

Blackhawk Network

Xbox

Xbox Live Subscription 1 Month

$10.95

9332104022857

Gaming Card

Blackhawk Network

Xbox

Xbox Live Subscription 3 Months

$29.95

9332104017990

Gaming Card

Blackhawk Network

Xbox

Xbox Live Subscription 12 Months

$79.95

9332104018003

Gaming Card

Blackhawk Network

Xbox

Xbox Live $15

$15.00

9332104024905

Gaming Card

Blackhawk Network

Xbox

Xbox Live $25

$25.00

9332104024912

Gaming Card

Blackhawk Network

Xbox

Xbox Live $50

$50.00

9332104024929

Gaming Card

Blackhawk Network

Xbox

Xbox Live $100

$100.00

9332104024936

RECHARGE MARGIN & SIM STARTER KIT INFORMATION The table below covers how margins work across telco products; it also includes information on how to increase these margins.

HOW TO INCREASE YOUR RECHARGE MARGIN Increase margin: 4% > 8% Merchants need to: Purchase 10 or above prepaid activation products such as such a Telstra $30 Starter Kit, Boost $40 Starter Kit, handsets or broadband products per quarter. The quantity can be made up of products from a single brand or a combination of Telstra or Boost products.

Margins may be 4%, 6% or 8%, based on your average monthly shipment target OR activation target reached over the 6 month review period.

N/A

N/A

N/A

N/A

N/A

Lycamobile Micro Duo $2 SIM Merchant Margin: 100%

GT Mobile Micro Duo $2 SIM* Merchant Margin: 100%

Lebara $2 SIM Starter Kit Merchant Margin: 100%

amaysim $2 SIM Pack Merchant Margin: 100%

Hello Mobile $2 SIM Pack* Merchant Margin: 100%

Your margin rate will be 3% if you do not reach the minimum average monthly target of one “shipment” or one “activation” in the review period. Contact Optus Prepaid Services for more details.

Sales of $2 Starter Kits are NOT included in this margin offer. Call your Distributor for more information.

$2 SIM shipments are not included in the purchase target.

STANDARD SIM STARTER KIT DESCRIPTIONS Telstra $2 Multi Starter Kit Standard and Micro Telstra $2 Nano Starter kit Merchant Margin: 100% Telstra $30 Starter Kit Telstra $30 Multi Starter Kit Standard and Micro Telstra $30 iPad Starter Kit Telstra $30 Nano Starter kit

Boost $2 Multi Starter Kit - Standard and Micro Boost $2 Nano Starter kit Merchant Margin: 100%

Optus $2 SIM Pack Optus $10 SIM Pack Optus $30 SIM Pack

Boost $40 Multi Starter Kit - Standard and Micro Boost $40 Nano Starter kit

Lebara $10 SIM Starter Kit

Lycamobile Nano $2 SIM Merchant Margin: 100%

Hello Mobile $10, $30 Starter Kit Merchant Margin: 10%

Prepaid mobile handsets *GT SIMs are located in the Lycamobile menu for Stock Ordering

*Max. quantity of 1st order is 30 pieces.

HOW TO ORDER SIM STOCK Order via the distributor information below.

Please contact Optus Prepaid Services via the details below. Select retailers can also order a range of SIMs and handsets via the SOS.

Order via your Touch enabled device: 1. Enter your USER ID if required and press ENTER / OK. 2. Select TELCO and then STOCK ORDERING.

Order via the distributor information below.

3. Select PREPAID SIMS and then select the brand you wish to order. 4. Select PACK ENQUIRY. A voucher will print out displaying available SIM packs. 5. Select the SIM pack you wish to order and follow prompts to confirm.

DISTRIBUTOR INFORMATION TRAVELEX: 1300 881 525 PRE-PAID PARTNERS: 1300 773 777 C DIRECT: 1300 785 506

Optus Prepaid Services on 1300 30 79 79 www.prepaidservices.com.au

IGEAR: 0423 491 096

Lebara Mobile: 1300 126 122

amaysim Retail Support: 1300 922 312 Pendulum Logistics: email [email protected] amaysim.com.au

ACCREDITED: 0397 038 500 (Vic only) JB METRO: 1800 172 440 (NSW only) THE DISTRIBUTORS: (08) 9351 9800 Perth (WA Only)

28

29

Tel.Pacific Retailer Support: 1300 855 020

THE VAS EFTPOS NAVIGATION FLOW Please refer to the navigation flow below for a comprehensive guide on how to locate the full suite of VAS on your EFTPOS device*.

User ID?

Telco

Tolling Eastlink (VIC)

CityLink (VIC)

go via (QLD)

Roam (NSW)

Roam Express (NSW)

Eastlink Pass

CityLink Pass

Account Top-Up

Account Top-Up

Account Top-Up

Account Top-Up

Account Top-Up

Invoice Payment

Late Toll Payment

Late Toll Payment

Late Toll Payment

Late Toll Payment

go via pass

Fishing Licences

Gifts & Recreation

Gift Cards

Payment Services

Admin.

New South Wales

BigPond Music

Gift Card Sale

Paysafe

Test Functions

Victoria

BigPond Movies

Swipe/Scan Gift Card

Reports

Gift Vouchers

Swipe, Scan or Key

Voucher Reprints Refund

Murrarie

Refer to user guide for more information Logan Toll Credit Pass

Prepaid Mobile

Calling Card

Brands: A - B

Internet

Stock Ordering

Prepaid SIMs

Brands: C - D Brands: E - G Brands: H - J Brands: K - L Brands: M - O Brands: P - R Brands: S Brands: T - Z

Please note: You may experience slight variations to this VAS EFTPOS navigation flow due to the type of EFTPOS device you have and the types of products available to you. If you are a Merchant who has a POS system and would like to receive a navigation flow to assist you in navigating your device, please email [email protected] with your name and business name and we will email one to you. Product availability subject to supplier approval.

More Prepaid

List

30

31

TUCO008_TouchMagazine_CityLinkad_outlines_Dis01_nh.indd 1

4/11/2015 12:35 pm

NOTICE BOARD REFUNDS Below is an overview of popular products and what can/cannot be refunded across the eServices product suite. TELCO (PIN based products e.g. mobile phone recharge) The below applies for retailers that have an integrated POS type, or a Touchpoint terminal. For retailers using Touch via their bank terminals (CBA, ANZ, St. George, Suncorp) this will have to be done via contacting Touch Customer Service on: 1800 286 824 OR [email protected] touchcorp.com • Telstra / Optus / Amaysim / Lebara / Lycamobile / Virgin Mobile - refund through the “Refund” button on Touch terminal (under “Admin” menu) • Digicel – NO REFUNDS via POS, place manual refund GIFT/GAMING ANY physical gift card (that needs to be swiped or scanned) cannot be refunded (unless faulty), manual process follows.

ALL “Gift Vouchers” (also known as “PIN on RECEIPT”) products as listed below can be refunded - Some POS types ONLY

675mm

1000mm

For retailers using Touch via their bank terminals (CBA, ANZ, St. George, Suncorp) this will have to be done via contacting Touch Customer Service on: 1800 286 824 OR [email protected] touchcorp.com

1416mm

The below applies for retailers that have an integrated POS type or a Touchpoint terminal.

If you experience any difficulties with the above please contact Touch Customer Service on: 1800 286 824 OR [email protected] Other products: • paysafecard: NO refunds • Transurban: Roam (NSW), CityLink (Vic) and go via (Qld) – contact Touch on the same day only to arrange a refund GIFT VOUCHERS Please remember to check the expiry dates on your cards, and remove and discard any old stock, and re-order new stock. For any queries, please email us on [email protected] stating your Touch Business ID, and relevant transaction information. One of our friendly customer service team will contact you within 12 hours. Alternatively you can contact us on 1800 286 824.

220mm 130mm 380mm

ORDER FORM & TAX INVOICE*

SIMPLY FILL IN ALL SECTIONS AND FAX OR EMAIL BACK TO TOUCH CUSTOMER CARE

MARCH 2016 - FIXTURES

TOTAL COST

CLIP STRIP (x1)

$40 $0

COUNTER SPINNER (x1)

$110 $0

FREE-STANDING DISPLAY UNIT (x1)

$270 $0

(Inc delivery & GST)

SELECTION

more data. hassle-free.

(Please Tick)

All unlimited plans now have even more data. Plus, we’ve added unlimited international talk & text to standard numbers in 10 countries °

Direct Debit Request I/We request and authorise Touchcorp Limited (Debit User Identification Number 199295) to arrange, through its own financial institution, for the amount detailed above to be charged through the Bulk Electronic Clearing System from an account held at the financial institution identified below and paid to the Debit User, subject to the terms and conditions of the Direct Debit Request Service Agreement. Financial Institution: Name on Account: BSB: Account Number:

3GB

7GB

7GB

Authorisation Upon receipt of your signed order, Touchcorp Limited will directly debit your account. with an additional 300 mins to 22 more countries °

Merchant ID Full Name Signature Capacity for signing Date Contact Number

Director / Proprietor / owner ONLY (Circle Applicable)

FAX THIS FORM TO (03) 8640 0465 OR EMAIL THIS FORM TO [email protected] OR POST TO Touch Support, Level 16 380 La Trobe Street, Melbourne 3000

° Unlimited international talk & text to standard numbers in 300 international minutes to 22 countries, see amaysim.com.au/international-calls All for use in Oz. Additional data is 7.2c/MB or $9.90/1GB. Personal use only. T&Cs and Fair Go Policy apply.

*This document becomes a tax invoice upon receipt of payment. Touch Networks Pty Ltd. Level 16, 380 La Trobe St, Melbourne VIC 3000. ABN 51 091 258 650

Need more POS or $2 SIM packs? Order at [email protected] or call 1300 922 312

5GB Now with

National Plan

$29.90 /30 days No Contracts

of Data

Unlimited National Talk, Text and MMS

Plus up to 150 free International minutes China

Canada

India

Pakistan

Singapore

USA

Hong Kong

UK

To Opt-in text NAT to 126 172 Visit lebara.com.au for full terms and conditions.

Buy in-store at:

lebara.com.au Recharge whenever you see

At participating Retailers: