MAZDA TIRE PRICE MATCH PROMISE PROGRAM OVERVIEW How does the Price Match Promise work? If the customer presents an eligible price quote on a tire sold by a competitor, the Mazda Tire Center will match the price or refund the difference provided the customer has purchased that same tire from a participating Mazda dealership within the past 30 days.
Please note: • Customers are responsible for finding eligible competitor quotes. • Mazda dealerships cannot assist customers in locating lower prices.
What are the requirements for competitor quotes? • Customers must present a printed, eligible quote for tires sold by a competitor. • Tires featured on the quote must be in stock at the competitor. Any freight charges that a tire would incur in order to be considered “In Stock” must be added to the competitor quote. • Competitor must be a local (within 25 miles of the Mazda dealership location) tire retailer and installer. »» Wholesale warehouses (e.g., TireRack.com, Tires-Easy.com) do not qualify as eligible competitors. »» Costco and Sam’s Club warehouse clubs do qualify as eligible competitors. »» Internet quotes are valid only if from a competing local tire retailer and installer. • Competitor quote must include 24-month road hazard coverage. If it does not, add 10% to the competitor price.
What doesn’t the Tire Price Match Guarantee cover? • Charges for mounting and balancing labor, wheel weights, or other charges • Bundled offers, price quotes on clearance or closeout prices, used tires, prices that result from a price match, coupons, or combining tire offers (e.g., “Buy 3 Event”)
A complete list of rules is available on the back of your Mazda Tire Price Match Promise claim form.
MAZDA TIRE PRICE MATCH PROMISE ATTN: MAZDA TIRE CENTER CARLINE SERVICES TEAM
CLAIM FORM DEALER CODE
ELIGIBLE COMPETITOR NAME
ELIGIBLE COMPETITOR ADDRESS
IF THE ELIGIBLE COMPETITOR IS A WAREHOUSE CLUB, IS THE CUSTOMER A CURRENT MEMBER?
LOAD & SPEED RATING
SKU/PART# Eligible Competitor’s actual price per Eligible Tire
Road Hazard Coverage Adjustment per Eligible Tire See Program Description.
Freight Charge Adjustment per Eligible Tire (if not included in the price per Eligible Tire)
Total Eligible Competitor price per Eligible Tire
Dealer actual sales price or Mazda SRP (Suggested Retail Price) per tire (before tax), whichever is lower
Difference per Eligible Tire
Number of Eligible Tires sold
Total customer discount/reimbursement
$10.00 $147.50 $160.00
INSTRUCTIONS 1. Complete claim form. Do not include sales tax. All fields must be complete in order to be considered for reimbursement. 2. Fax this claim form and the following documents to 216-916-4541 or email to [email protected]
a. A legible copy of the customer pay repair order showing the purchase date and amount paid for the Eligible Tire(s). b. A copy of the customer invoice of the amount refunded to the customer if the price match occurred after the original sale. c. A legible copy of the Eligible Competitor Quote including the name of the competitor, date, price of tire(s), tire brand, model, size, load rating, and speed rating. The Eligible Competitor Quote must state that the Eligible Tire(s) is/are in stock or available for next day delivery. IF YOU HAVE ANY QUESTIONS, CONTACT THE MAZDA TIRE CENTER PROGRAM HEADQUARTERS AT 877-39-MTIRE (877-396-8473).
PROGRAM GUIDELINES Eligible Tires OEM, OEA, and WIN tires purchased through the Mazda Tire Center that meet the specifications of the vehicle in accordance with the vehicle owner’s manual or the vehicle placard. Eligible Competitor Quote must include a tire that is available through the Mazda Tire Center program including tire brand, model, size, load rating, and speed rating. Mazda Tire Price Match Promise does not include labor for mounting and balancing, wheel weights, or any other charges. Eligible Customers Customers must reside in the United States. Eligible Competitors Local competitors must be a physical retail location that sells and installs tires within 25 miles of your Mazda dealership, and must stock the tire being quoted. Warehouse clubs qualify as retail locations, wholesale warehouses do not. If the local competitor is a warehouse club, the customer must show proof of membership to that warehouse club. Eligible Competitor Quotes Price match is limited to comparable quotes located and presented to the dealer by the customer. Only printed quotes are accepted. Any price quotes located with Mazda dealer assistance are not eligible for reimbursement and will be denied. Quotes must include the tire brand, model, size, load rating, and speed rating. The quote must state that the tire(s) is/are in stock. If the Eligible Tire(s) are not in stock but can be delivered by the end of the next business day, any applicable freight charges that are not included in the price of the tire must be added to the Eligible Competitor’s price. Any quote that indicates that a tire is “Special Order” or will take in excess of one day for delivery will not be eligible. Internet quotes are only valid for competitors with a physical retail location within 25 miles of your dealership. Claim Confirmation/Audit The Mazda Tire Center reserves the right to request additional documentation and/or contact the Mazda customer to determine compliance with Program Guidelines and/or confirm claim eligibility. Mazda also reserves the right to audit, at its discretion, approved claims to confirm compliance with Program Guidelines and/or confirm claim eligibility. After review and examination, if a claim or portion of a claim cannot be substantiated or is not in compliance with the Program Guidelines, Mazda reserves the right to debit the dealership.
4. Any freight charges that an Eligible Tire would be subject to in order to be considered as “In Stock” or for next day delivery must be added to the price of the Eligible Tire. Shipping/Freight
Adjustment to Eligible Competitor’s Price
If shipping is included in the price of the Eligible Tire or if the Eligible Tire is “In Stock” at the Eligible Competitor.
No adjustment is required.
If shipping charges are incurred to deliver the Eligible Tire the same day or through next day delivery.
Add in the shipping cost per each of the tire(s) to the price match calculation.
5. All conditions outlined in the Program Guidelines section of this document must be met in order to receive credit for the price match. Exclusions Dealers cannot price match the following: bonus, bundled, free, or special offers; coupons, local retailer rebates, or promotions; clearance or closeout prices; used tires; labor or other charges; typographical errors; competitor’s prices that result from a price match; quotes from other automotive dealerships; quotes located with Mazda dealer assistance. Internal repair orders are excluded from this program. Reimbursement Dealers that file valid claims will receive a credit via their parts statement within 60 days once submitted. Dealer Tire is the seller, not the manufacturer, of all products offered to dealers through the Mazda Tire Center. Mazda simply assists Dealer Tire and dealers in the administration of the program. Mazda reserves the right to discontinue the program without notice.
Program Description Dealers who match an Eligible Competitor’s lower price on Eligible Tires can receive a credit for the difference between the Eligible Competitor’s matched price and the Mazda Tire Center’s suggested retail price or the dealer’s actual sales price (whichever is lower). The following conditions are required for price match reimbursement: 1. Price matched after the purchase: Within 30 days of purchasing an Eligible Tire from a Mazda dealer, a customer presents an Eligible Competitor Quote from an Eligible Competitor with a lower price. 2. Price matched at the time of purchase: A customer presents an Eligible Competitor Quote dated no more than 30 days prior to the actual purchase of an Eligible Tire. 3. A 10% road hazard coverage adjustment must be added to the Eligible Competitor’s price if comparable coverage is not included in the price of the tire. Road Hazard Program
Adjustment to Eligible Competitor’s Price
No road hazard is included or less than 24 months of coverage is included.
Add 10% per tire to the price match calculation.
Road hazard coverage is included in the price of the tire. Coverage is 24 months or greater.
No adjustment is required.