Middle East Retail Forum 2013 – Agenda

Middle East Retail Forum 2013 – Agenda

“The mission of Middle East Retail Forum (MRF) is to be a catalyst for a sustainable development of retail in the Middle East, through fostering innov...

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“The mission of Middle East Retail Forum (MRF) is to be a catalyst for a sustainable development of retail in the Middle East, through fostering innovation and best practices.”

DAY 1 Knowledge Series 9:30 – 10:30 am: Breaking the sale cycle – great engagement leads to great sales! Customer experience is made up of having the right people and right tools that offer customers something more than just shopping. Sales, discounts, promotions have become some of the exceedingly important jargons for any retail business operating out of the Middle East. However, along with these there are several other aspects that drive retail sales – ability to have an engaging relationship with customers through effective customer experience management (CEM) that will help tap consumers, especially privileged ones and loyalty card members, even during non-sale or lean periods by differentiating products and services at a time when everything is becoming commoditised. Marketing Expert: Alex John Andarakis, founder and managing director, Andarakis Advisory Services

10:45 – 11:45am: GCC retail market – looking ahead This session will focus on the changing face of retail in the GCC. Analysts from research firms will look at the last decade and do a forward looking analysis towards GCC 2020 by analysing and benchmarking the consumption pattern in the GCC countries based on socio-economic changes, market maturity, spending power, shopping behaviour in key retails segments as well as retail real estate development by way of providing SWOT analysis. Speakers:

Andrew Williamson, head of retail – MENA, Jones Lang LaSalle to provide a view of the developments happening in the real estate segment and retail

Emanuele Savona, principal, AT Kearney to provide perspectives on prospects and entry barriers to entering a GCC market

Mohanish Agni, head of acceptance – MENA region, Visa Middle East to provide an insight into the international spend corridors impacting GCC retailers and changes in payment technology

Vishal Pandey, principal consultant, Glasgow Consulting Group

11:45am – 12:15pm: Private-public cooperation lubricating retail growth In this session, the panelists will discuss how collaborations between government and retail sectors, political stability, infrastructure development, economic and tourism policies, promotions and shopping events will contribute to retail revenue for GCC economies through the development of more shopping destinations, travel hubs and inter-GCC trade. Panelists: •

His Excellency Prof. Dr. Ali Mohamed Al Khouri, director general, Emirates Identity Authority

Saeed Mohammad Mesam Al Falasi, director – strategic alliances division, Dubai Festivals & Retail Establishment

Tom Miles, CEO – Saadiyat Cultural District retail management, Tourism Development and Investment Company (TDIC)

12:15 – 1:15pm: Embracing the next retail growth opportunities An insightful session by retail stalwarts about the critical aspects driving retail growth – good location /good management and the right talent – which should never be ignored by retailers, either surviving or growing, in a highly competitive market. Panelists: •

Nilesh Ved, chairman and founder, Apparel Group

Renuka Jagtiani, vice chairperson, Landmark Group

Khurshid Vakil, co-founder & executive director, Marina Home

1:15 – 2:15 pm: Lunch break

2:15 – 3:15 pm: Unboxing ideas for retail innovation from young and dynamic retail entrepreneurs In this session young entrepreneurs will share their fresh, out-of-the-box ideas for growth opportunities in the GCC that will lead to the next growth wave in retail business in the region. Panelists: •

Devayani Dayal, CEO/owner, She Moves Company LLC

Joy Ghossoub, managing director, Jas Group

Narain Jashanmal, general manager – books & magazines division, Jashanmal Group

Nisha Jagtiani, business head, Iconic

Shafeena Yussufali, CEO, Tablez

3:15 – 4:30 pm: The 3-F formula for mall success There are three Fs that drive businesses – food, fun and films. In this session panelists will focus on how the right mix of the three Fs in retail real estate development will drive footfalls to the malls, translating into higher sales across the board. Panelists: •

Prakash Vivekanand, managing director, Amusement Services International

Silvio Liedtke, COO, Landmark Leisure

Tapan Vaidya, general manager – restaurant division, Jawad Business Group

4:30 – 4:45pm: Tea break

4:45 – 5:45pm: L3 – Reinventing existing malls & keeping them relevant In this session, stakeholders – mall developers and big and small retailers – share ideas to keep the old/existing malls relevant in a scenario where several newer malls are being developed. How redeveloping and repositioning the existing mall space can generate greater footfalls, helping the malls to remain competitive and continue to grow. Panelists:

Avijit Yadav, general manager marketing & operations, GLA Property Management Company LLC

Dimitri Vazelakis, executive managing director, shopping malls for Majid Al Futtaim Properties

Mohammad Alawi, CEO, Red Sea Markets Co

Phil Evans, CEO, TriGranit Group

Raja Abdulkhader, director, Line Investments & Property

5:45 – 6pm: Concluding remarks

7:00pm: Cocktails (by invitation only)

8:30pm: Dinner followed by Images RetailME Awards 2013 (by invitation only)

DAY 2 Knowledge Series 9:00 – 10:30 am: New media marketing and ROI – How retailers can benefit from omnichannel, personalised advertising Speaker: •

Wassim Kabbara, industry head, retail, Google

Clicks, Bricks and Omni Channel Retailing - A strategic Perspective

How to maximize revenues and profitability by using omnichannel retailing in a mall-culture environment and continue to build long term customer loyalty across all channels.

Speaker: •

Steve Odak, CEO, iMarketVend

10:45am – 12:00pm: Innovative design – capturing customer imagination

Design drives retail and brings the best out of great retail concepts. Panelists on this session will discuss how successful design innovation has helped local retailers keep pace with changing market & consumer trends. We will also hear about how new and innovative store concepts are gaining significance globally. Panelists: •

Abdulla Ajmal, general manager, Ajmal Perfumes

Jim Ragsdale, brand director, Mikyajy

Miloš Ryba, research director emerging markets, Planet Retail

Neelesh Bhatnagar, CEO, Emax

Nisreen Shocair, president, Virgin Megastore Middle East

Raza Beig, CEO of Splash & Iconic

Victoria S Leavitt, managing director – Middle East, Fitch

12:15 – 1:15pm: Retail goes viral – changing the rules of consumer engagement This session will focus on the importance of “Omnichannel Retailing.” Panelists will explain how various channels, bricks & mortars and ecommerce work together to enhance retail sales. These work with online social media and mobile applications to build sales. The growing use of the internet in the GCC is ensuring that consumers are now availing multi channels to shop. This trend will only grow and speakers will look at how retailers, both bricks & mortars and online are responding to the new challenges. Panelists: •

Ashish Panjabi, COO, Jacky’s Electronics

Ayaz Maqbool, managing director, Tejuri

Mona Ataya, founder and CEO, Mumzworld.com

Nisha Varman Shetty, founder & managing director, The Urban Yogi

Omar Kassim, founder, JadoPado.com

Savitar Jagtiani, business head – e-commerce, Landmark Group

1:15 – 2:15 pm: Lunch break

2:15 – 3:15 pm: Big data, business intelligence and tech savvy mobile consumers – where to begin with new retail technology? Retailers are implementing information technology to understand consumer behaviour and harness data gathered from a wide range of touch points to personalise their customers’ shopping experience and boost sales. To deliver the right message to the right consumer at the right time and right place, retailers must invest in the right technology to perform complex analytics. If big data is the next oil, what can retailers do to benefit from such vast amounts of data? This session will examine some of the latest technologies that retailers can use for delivering superior in-store and multi-channel shopping experiences, inventory management and data analytics. Panelists: •

Anand J Mehta, director, Asia-Pacific – retail vertical, Motorola Solutions

Maarten-Jan de Wit, industry principal retail & wholesale, SAP Middle East & North Africa LLC

Vic Bageria, CEO, Savant Data System

3:15 – 4:15 pm: The power of pink – breaking gender boundaries in retail Women play crucial role as influencers, decision-makers and buyers in every product category. In this session, women in retail will discuss about what they are doing – in their capacity as entrepreneurs and consumers – and share their views on what will drive retail growth in future. Panelists: •

Aiisha Ramadan, fashion designer, Aiisha

Dareen Charafeddine, owner and managing director, Book Munch Café and Bookshop

Farah Kabir, fashion stylist and image consultant, Dresscode

Kritika Rawat, managing director, Kkompany

Lama Bazzari, CEO and founder, Nstyle International

Muna Al Gurg, director retail, Easa Saleh Al Gurg Group

4:15 – 4:30 pm: Tea break