operations superintendent - Newport News

operations superintendent - Newport News


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700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800 Fax: (757) 926-1825

GENERAL STATEMENT OF RESPONSIBILITIES Under limited supervision, this position is responsible for managing the city-wide sanitary and storm water pump stations. The position coordinates and supervises crews responsible for the operations, maintenance, repair and construction of pump stations and generators. Reports to the Assistant Administrator - Wastewater. ESSENTIAL JOB FUNCTIONS Plans, directs and schedules the preventative maintenance and repair activities for pumps, generators and control panels; reviews the preparation of capital improvement projects and attends pre-bid and pre-construction meetings; and advises staff on difficult issues and makes decisions on exceptional situations to manage and implement appropriate services and assistance. Responsible for the effective supervision and administration to include budget preparation and monitoring expenditures, staff development and training, succession planning, performance management, employee relations, prioritizing and assigning work and related activities. Reviews work orders and processes; estimates materials for projects; prepares cost estimates and written justifications for maintenance projects; evaluates resource needs and manages the effective deployment of resources; monitors work orders, service requests and quality assurance programs; responds to citizen inquires and complaints. Participates on departmental management teams to provide input into the development and implementation of departmental policies; assists with strategic planning, research, studies and special projects; serves as the Public Works’ liaison to local agencies, City departments, professional boards and task force groups related to wastewater and pump station activities; and remains abreast of current statewide policy initiatives, best practices, legislative, regulatory, and policy developments that affect wastewater operations. Performs other work as assigned. PERFORMANCE STANDARD Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City’s Values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

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Pump Stations – Knowledge of the principles, practices and procedures used in the maintenance, installation and repair of electrical and mechanical systems related to sanitary and stormwater pump stations or related facilities. Knowledge of methods, material, tools and equipment used in maintaining and servicing pump station facilities and systems and knowledge of occupational hazards and safety precautions associated with sanitary and storm drainage system and facilities. Supervision - Knowledge of leadership techniques, principles and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff. Strategic Planning – Knowledge of strategic planning principles and theories to ensure competitive advantage and profitability. Technology – Knowledge of general office equipment and personal computers and related pump station software and equipment. Customer Service – Thorough knowledge of principles and processes for providing customer services. This includes setting and meeting quality standards for services and evaluation of customer satisfaction.


Critical Thinking – Using logic and reasoning to understand, analyze, and evaluate complex situation and research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation. Decision Making — Evaluating the best method of research and then exercising appropriate judgment in establishing priorities and resolving complex matters. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Interpersonal Relationships — Develops and maintains cooperative and professional relationships with citizens, employees and all levels of management to include representatives from other departments and organizations. Computer Skills – Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.


Coordination of Work – Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Attends and maintains a calendar for meetings, deadlines and events. Performs a broad range of supervisory responsibilities over others. Communication – Excellent ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies. Excellent ability to listen and understand information and ideas presented verbally or in writing. Ability to handle a variety of employee relations issues with tact, confidentiality and diplomacy. Judgment – Ability to anticipate, identify and evaluate potentially dangerous, unusual or deviating situations and to exercise appropriate judgment to establish priorities and take prompt action for problem resolution. Accounting and Budgeting – Ability to perform arithmetic, algebraic, and statistical applications. Ability to employ economic and accounting principles and practices in the analysis and reporting of financial data.

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EDUCATION AND EXPERIENCE Requires an Associate’s Degree in Engineering, Construction Technology, Business Administration, Public Administration or a related field and 3-5 years of progressively responsible supervisory and management experience in pump stations, sanitary and storm sewer drainage or a related construction field or any equivalent combination of education and experience. ADDITIONAL REQUIREMENTS An acceptable general background check to include a local and state criminal history check. A valid driver’s license with an acceptable driving record. Must successfully complete the required National Incident Management System (NIMS) Incident Command System Certifications and Virginia Department of Transportation (VDOT) Intermediate Work Zone Traffic Control Certifications within one year of employment. The job is considered Essential Personnel and will be required to work during and following natural disasters and emergency situations. PHYSICAL REQUIREMENTS • • •

Requires the ability to exert light physical effort in sedentary to light work. Some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at keyboard or work station.


Some tasks require the ability to perceive and discriminate sounds, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES Performance of essential functions may require exposure to adverse environmental conditions, such as odors, fumes, temperature and noise extremes, hazardous materials, machinery, vibrations, electric, traffic hazards, or toxic agents.

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