PROCESS FOR HANDLING ABUSE

PROCESS FOR HANDLING ABUSE

PROCESS FOR HANDLING ABUSE WHOIS INACCURACY • How to Submit the complaint a) Complainant needs to fill contact us form available at https://dotserve...

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PROCESS FOR HANDLING ABUSE WHOIS INACCURACY •

How to Submit the complaint a) Complainant needs to fill contact us form available at https://dotserve.website/contact/ b) Select 'Inaccurate Whois' option from the Reason dropdown menu. c) Enter the domain name/website and describe the whois inaccuracy. d) Enter your name and email address on which you wish to receive our reply. e) Click Submit.



Process to address whois inaccuracy complaint a) DOTSERVE Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days. b) If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAM •

How to Submit the complaint a) Complainant needs to fill contact us form available at https://dotserve.website/contact/ b) Select 'Spam Complaint' option from the Reason dropdown menu. c) Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it we cannot verify the complaint. d) Enter your name and email address on which you wish to receive our reply. e) Click Submit.



Process to address spam complaint a) DOTSERVE Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.

b) In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain. c) In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

ALL OTHER ABUSE (Phishing/419 scam/Child Pornography) • How to Submit the complaint a) Complainant needs to fill contact us form available at https://dotserve.website/contact/ b) Select appropriate reason from the Reason dropdown menu. If your reason is not mentioned in the list then select 'Others' and specify reason. c) Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it. d) Enter your name and email address on which you wish to receive our reply. e) Click Submit.



Process to address other complaint a) DOTSERVE Abuse team will go through the complaint to determine the type of the abuse. b) In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended. c) In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.