Renesas Electronics Quality Assurance System

Renesas Electronics Quality Assurance System

RENESAS ELECTRONICS CORPORATION QUALITY ASSURANCE SYSTEM FEB 26, 2018 RENESAS ELECTRONICS CORPORATION QUALITY ASSURANCE DIVISION © 2017 Renesas Elect...

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RENESAS ELECTRONICS CORPORATION QUALITY ASSURANCE SYSTEM FEB 26, 2018 RENESAS ELECTRONICS CORPORATION QUALITY ASSURANCE DIVISION

© 2017 Renesas Electronics Corporation. All rights reserved.

CONTENTS ▪ Quality Policy

3

▪ Company Profile

4

▪ Renesas Group Corporate Vision and Mission

5

▪ Organization Structure

6

▪ Manufacturing Sites

7

▪ Organization of Quality Assurance Div.

8

▪ Quality Assurance System

9

▪ Procedure of Quality Assurance System

10

Customer complaint handling

11

Change Control System

12

Corrective Action Flow

13

▪ Summary of ISO,TS Certification © 2017 Renesas Electronics Corporation. All rights reserved.

14 Page 2

BIG IDEAS FOR EVERY SPACE

QUALITY POLICY Renesas Electronics Group Quality Policy We aim to deliver customer satisfaction and enhance society by providing highly reliable and high-quality products and services. We abide by the following principles in all stages of our business activities—including sales, design, development and manufacturing— in accordance with our corporate quality management system. We will:  Comply with all applicable legal and regulatory requirements  Enhance product safety and trust  Commit to continuously improve the quality of products and services  Strive to continually improve our quality management system

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 3

BIG IDEAS FOR EVERY SPACE

COMPANY PROFILE REPRESENTATIVES

MAJOR OPERATIONS ■ Research

■ Manufacture

■ Development

■ Sale and servicing

Tetsuya Tsurumaru Representative Director, Chairman

■ Design

of

Bunsei Kure

semiconductor products

Representative Director, President and CEO

KEY FIGURES Capital Stock

10.0 billion yen

Sales

780.3 billion yen (*1)

Employees

20,074 (*2)

BASIC INFORMATION

Renesas Electronics Corporation Established on November 1, 2002 as NEC Electronics Corporation. (Started operations on April 1, 2010 as Renesas Electronics Corporation) TOYOSU FORESIA 3-2-24, Toyosu, Koto-ku, Tokyo 135-0061 Japan

*1 Fiscal year ended December 31, 2017 *2 Consolidated, as of March 31, 2017

© 2017 Renesas Electronics Corporation. All rights reserved.

Tokyo Stock Exchange, First Section (Since July 24, 2003, TSE:6723)

Page 4

www.renesas.com

BIG IDEAS FOR EVERY SPACE

RENESAS GROUP CORPORATE VISION AND MISSION VISION

Renesas creates leading semiconductor solutions that spark innovation for a connected world, building a trusted brand we can be proud of.

企業理念

MISSION

1. Drive progress toward a safer, healthier, greener, and smarter world. 2. Deliver creative semiconductor solutions and support that meet and exceed customer expectations. 3. Strengthen our offering to customers in focus segments through strategic partnerships, alliances and acquisitions. 4. Develop a global culture that encourages open communication, collaboration, and respect for diversity. 5. Seek continuous improvement in everything we do. © 2017 Renesas Electronics Corporation. All rights reserved.

Page 5

BIG IDEAS FOR EVERY SPACE

ORGANIZATION STRUCTURE (AS OF JANUARY 1, 2018)

Tetsuya Tsurumaru Chairman

Outside Director: Tetsuro Toyoda, Kenichi Hattori, Jiro Iwasaki

Internal Audit Office

Bunsei Kure President & CEO Quality Assurance

Hidetoshi Shibata CFO

Hirotaka Yamanami EVP

Corporate Planning

Organization Development

Automotive Solution Business

Industrial Solution Business

Outside Corporate Auditor: Kazuki Fukuda, Yoshinobu Shimizu (part-time), Kazuyoshi Yamazaki (part-time), Takeshi Sekine (part-time)

Broad-based Solution Business

Manabu Kawashima EVP Supply Chain Management

Ryuji Omura EVP

Yoshikazu Yokota EVP

Necip Sayiner EVP

Masahiko Nozaki EVP Production and Technology

Shinichi Yoshioka SVP

Michael Hannawald SVP

Hiroto Nitta SVP

Tomomitsu Maoka SVP China Business

CEO: Chief Executive Officer / CFO: Chief Financial Officer / EVP: Executive Vice President / SVP: Senior Vice President

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 6

BIG IDEAS FOR EVERY SPACE

MANUFACTURING SITES (Back-end) Assembly & Test

(Front-end) Wafer Fabrication

Wafer Fabrication : 7 plants Assembly & Test : 3 plants Beijing Suzhou

Palm Bay

Malaysia (2 plants) Yonezawa Naka

Takasaki

Shiga

Wafer Fabrication: 1 plant Assembly & Test : 4 plants

Yamaguchi

Saijo Kochi

Oita Kawashiri Nishiki

Japan

Global

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 7

BIG IDEAS FOR EVERY SPACE

ORGANIZATION OF QUALITY ASSURANCE DIVISION Quality Assurance Division High-end MCU Quality Assurance Dept. Strategic Quality Planning Dept. MCU & SoC Quality Assurance Dept. Quality Control Dept. Discrete Devices Quality Assurance Dept.

Reliability & Qualification Dept.

© 2017 Renesas Electronics Corporation. All rights reserved.

Mixed Signal Quality Assurance Dept.

Page 8

BIG IDEAS FOR EVERY SPACE

QUALITY ASSURANCE SYSTEM We build quality into the products from the development stage, through continuous improvement of the production processes, in order for more competitive quality and reliability. In addition to above, we have an established comprehensive quality assurance system with product quality monitoring and customer support on quality, serving for customer’s confidence in our products.

Development

Development flow

Customer Support Provision of Quality information

Action flow

user’s guide

Information flow

Failure Analysis

Customer Qualification support

Quality meetings with customer

Relevance

Customer Support ensuring customer’s confidence through provision of easy-to-understand documents and technical information, engineering support activities and quality support for customer

Design / Prototype

Production process

Test/ inspection

Customer

Quality and Reliability improvement Failure analysis

Design Quality Control Reliability design Design Review Process/Packaging structure design Product Qualification system Built-in quality and reliability with design methods optimized for microfabrication and large scaling and design review focusing on points of change © 2017 Renesas Electronics Corporation. All rights reserved.

Reliability technology

Reliability physics

Data collection

Process Quality Control Document control

Education

Management of facilities Change and measuring equipment control

Operator qualification Environment management

Parts/material SPC Yield Abnormality management improvement Control Activities for built-in quality by process control using scientific and statistical methods and by 4M control. Activities for preventing defective products from leaving the manufacturing plant by detecting unusual data trends and signs of abnormalities at an early stage

Page 9

Product Quality Control Verification by quality assurance test Periodic reliability test Warehousing and shipping control Product quality and reliability level monitoring with sampling inspections and reliability testing

BIG IDEAS FOR EVERY SPACE

PROCEDURE OF QUALITY ASSURANCE SYSTEM Renesas Electronics Sales and Marketing

Quality Assurance

Design

Market research

Customer Requirement

Development & Design stage

Planning stage

Customer

Product planning Development Requirements Marketing Strategy

Process/package structure development Review of New Product Development

Process/package design approval Process/package qualification

Design and Development Design Review

Design manual establishment Prototype production

Electrical characteristics approval

Prototype stage

Manufacturing Plant

Engineering

Product qualification Incoming Inspection

Mass Production

Mass Production release

Technical and control specification Purchase Order

Sales Planning

Production Planning

Quality improvement activity / quality information

Production

Inspection

Shipment Market & Customer

Failure analysis and corrective action

Occurrence of failure

Reception / Failure Analysis / Reporting

Report

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 10

BIG IDEAS FOR EVERY SPACE

CUSTOMER COMPLAINT HANDLING Customer Failure products (Information) Sales Dept.

Quality Assurance Dept. 品質保証部門

Failure Analysis

・Root cause analysis 製 Dept. 造 部 門 ・Prevention of reoccurrence設 計 部 Design 門 Dept. Production ・Countermeasures 報告

Report 品質保証部門

Report

Quality Assurance Dept. Tracing and support for Countermeasure implementation

Tracing and support for Countermeasure implementation

Report Sales Dept. Reply

Customer

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 11

BIG IDEAS FOR EVERY SPACE

CHANGE CONTROL SYSTEM Customer

Sales Dept.

Quality Assurance Dept.

Design Dept.

Related Engineering Dept.

Manufacturing Site

Proposal of the change plan

Review and evaluation of the change plan Advance notification

Approval on the change plan

Customer reply confirmation

Prototype evaluation Preparation of samples and data

Review on the evaluation result

Report

Change approval

Customer reply confirmation

Decision and order of the change

MP Ramp-stage Control Mass Production

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 12

BIG IDEAS FOR EVERY SPACE

CORRECTIVE ACTION FLOW Manufacturing Site Customer

Renesas Electronics

Engineering Dept.

QC Dept.

Production・relevant Dept.

Occurrence of abnormality

Definition of abnormality judgment criteria

Cause Analysis Retroactive verification, Identification & isolation of the affected products Issuance of process non-conformance report

Notification

Notification on defective product shipping

For defects that are due to design and cannot be closed at factories Analysis, countermeasure planning and determination of corrective action

Root cause analysis and retroactive verification Yes Outflow alert Spilled out? No Decision of treatment on concerned products

Instructions on the product and process Verification and approval Implementation of corrective action

Information

Information on cause and corrective action

Effect evaluation Horizontal development of corrective action

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 13

BIG IDEAS FOR EVERY SPACE

SUMMARY OF ISO,TS CERTIFICATION [Japan]

Company

ISO9001

ISO/TS 16949

Headquarters

Renesas Electronics Corporation

Renesas Semiconductor Manufacturing Co., Ltd.

Renesas Semiconductor Package & Test Solutions Co., Ltd.

Musashi Site Takasaki Site Headquarters (Naka) Naka Factory Takasaki Factory Shiga Factory Yamaguchi Factory Saijo Factory Kochi Factory Kawashiri Factory Headquarters (Takasaki) Yonezawa Factory Oita Factory Nishiki Factory Sales Department

(*)

Yes

Yes

Yes

-

Renesas Engineering Services Co., Ltd.

(*) (*) (*) Yes Yes Yes Yes

Yes Yes Yes (*) Yes Yes Yes (*)

(*) = Remote supporting function

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 14

BIG IDEAS FOR EVERY SPACE

[Other than Japan]

Company

ISO9001

ISO/TS 16949

Renesas Electronics America Inc.

Yes

Renesas Semiconductor (Beijing) Co., Ltd.

Yes

(*) Yes

Renesas Semiconductor (Suzhou) Co., Ltd.

Yes

Yes

Renesas Semiconductor KL Sdn. Bhd.

Yes

Yes

Renesas Semiconductor (Malaysia) Sdn. Bhd.

Yes

Yes

Renesas Semiconductor (Kedah) Sdn. Bhd.

Yes

Yes

Renesas Semiconductor Design (Malaysia) Sdn. Bhd.

Yes

-

Renesas Design Vietnam Co., Ltd.

Yes

-

Renesas Semiconductor Design (Beijing) Co., Ltd

Yes

(*)

Renesas Electronics Europe GmbH

Yes

(*)

Renesas Electronics (China) Co., Ltd.

Yes

-

Renesas Electronics (Shanghai) Co., Ltd.

Yes

(*)

Renesas Electronics Hong Kong Limited

Yes

(*)

Renesas Electronics Taiwan Co., Ltd.

Yes

-

Renesas Electronics Singapore Pte. Ltd.

Yes

(*)

Renesas Electronics America Inc. (ex-Intersil Corporation)

Yes

Yes

(*) = Remote supporting function

© 2017 Renesas Electronics Corporation. All rights reserved.

Page 15

BIG IDEAS FOR EVERY SPACE

BIG IDEAS FOR EVERY SPACE Renesas.com

© 2017 Renesas Electronics Corporation. All rights reserved.