School of Distance Education - Calicut University

School of Distance Education - Calicut University

School of Distance Education UNIVERSITY OF CALICUT SCHOOL OF DISTANCE EDUCATION B Com (2011 Admission Onwards) VI Semester Core Course BUSINESS CO...

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School of Distance Education

UNIVERSITY OF CALICUT SCHOOL OF DISTANCE EDUCATION

B Com (2011 Admission Onwards) VI Semester

Core Course

BUSINESS COMMUNICATIONS QUESTION BANK 1. Communication is derived from a Latin word “Communis” which means a. Community c. Common b. Share d. Marxist 2. Communication starts with: a. Message b. Sender

c. Channel d. Feedback

3. The number of key elements in the communication process is : a. Five c. Seven b. Six d. Four 4. The two broad areas of communication are: a. Oral and written communication b. Verbal and written communication c. Verbal and non-verbal communication d. Oral and non-verbal communication 5. Which of the following are examples of oral communication? a. Meetings, memos and presentations b. Meetings, memos and performance reviews c. Meetings, presentations and performance reviews d. Reports, presentations and performance reviews

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6. Which of the following are examples of written communication? a. Letters and voicemail c. Circulars and voicemail b. Reports and email d. Presentations and email 7. All the following are external stakeholders of an organization, except: a. Media c. Suppliers b. Government d. Shareholders 8. Functional coordination is one important reason for communicating with: a. Superiors c. Subordinates b. Peers d. Employees’ unions 9. Communication with superiors involves: a. Problem solving b. Disciplinary matters

c. Welfare aspects d. Public relations

10. Listening has been identified as one of the “seven habits of highly effective people” by : a. Lundsteen c. Lee Iacocca b. Stephen Covey d. Tom Peters 11. The most basic type of listening is known as: a. Discriminative listening c. Appreciative listening b. Comprehension listening d. Evaluative listening 12. Another name for dialogic listening is: a. Empathetic listening b. Therapeutic listening

c. Relational listening d. Active listening

13. Readability is determined mainly by: a. Punctuation b. Length of words

c. Active and passive voice d. Spelling

14. One broad principle of general writing is : a. Write to express, not to impress b. Write to impress not to express c. Tone d. Emphasis and subordination 15. Writing style can be improved through use of : a. Jargon c. Simple words b. Slang d. Metaphors 16. All the following are advantages of oral communication, except : a. Control over receiver’s attention b. Immediate feedback c. Personal quality d. Conveying complex information

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17. Teleconferencing is not suitable for : a. Meetings b. Interviews c. Problem solving d. Keeping in touch with country offices 18. One advantage of telephone communication is : a. Good for problem solving b. Permits use of some non-verbal cues c. Conveying large amount of information d. Keeping a permanent record 19. Reading refers to which element of the communication process? a. Encoding c. Message b. Decoding d. Channel 20. Reading for information about what is happening within your organization is called : a. Reading for pleasure c. Reading for internal information b. Reading for personal interest d. Professional reading 21. Reading may be described by all the following, except: a. A passive process b. A skill c. An active process d. Thinking under the stimulus of the printed page 22. The most challenging type of meeting is : a. Task oriented meeting b. Information sharing meeting c. Progress meeting d. Problem solving meeting 23. All the following are characteristics of meetings, except: a. Focused c. Highly formal b. Planned d. Structured 24. A meeting called to discuss arrangements for a specific event is called: a. Progress meeting c. Decision making meeting b. Task oriented meeting d. Information sharing meeting 25. The word “memo” is a short form for : a. Memory b. Memorizing

c. Memorandum d. Members order

26. Memo is derived from a Latin word which means : a. A thing which must be remembered b. A thing which must be memorized c. A thing which must be written d. A thing which must be communicated Business Communications

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27. One characteristic of a memo is : a. Formal b. Tool for external communication c. Concise d. Pretentious 28. All the following types of information can be posted on the intranet, except: a. Employee benefits c. Company policies b. Declared holidays d. Performance appraisals 29. One advantage of the intranet is : a. Easy to develop and maintain b. Easy to get started c. Avoids information overload d. Will be readily used by all employees 30. One disadvantage of the intranet is : a. Large investment in time and money b. Encourages grapevine c. Is inferior to email d. Not suited for small organizations 31. All the following are principles of business letter writing, except: a. Consideration c. Precision b. Directness d. Ambiguity 32. Which of the following is not a compulsory part of a business letter? a. Salutation c. Attention line b. Close d. Body 33. A press release is better known today as : a. Public relations c. News release b. Publicity d. Advertising 34. One advantage of a news release is : a. Unpaid form of communication b. Highly credible

c. Can appear in all media d. Reaches more number of people

35. Which of the following does not describe a report? a. Orderly c. Helps decision making b. Subjective d. Helps in problem solving 36. The quality of a report is determined mainly by: a. The language of the report b. The visual aspects c. The length of the report d. The accuracy of the data

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37. A resume summarizes the following: a. Strengths and weaknesses b. Personality

c. Education and experience d. Hobbies

38. Which of the following is characteristic of a chronological resume? a. Appropriate for experienced candidates b. Mentions most recent job or qualification first c. Appropriate when education and experience are unrelated to the job applied for d. Not commonly used 39. The main purpose of a group discussion is to measure : a. Knowledge c. Group communication skills b. Personality d. Leadership skills 40. The primary role of a moderator is to: a. Facilitate the smooth functioning of the GD b. Keep track of time c. Announce the GD topic d. Interfere during the GD 41. Arriving ahead of time for a meeting is an example of : a. Feedback c. Non-verbal communication b. body language d. Verbal communication 42. The message sent is not always the same as the meaning attached to the message. This is because of the: a. Wrong sender c. Faulty message b. Wrong medium d. Inaccurate decoding 43. The term “cardiac orifice” is an example of: a. Words with multiple meanings b. Jargon c. Highly specific language d. Biased language 44. Wrong decoding means: a. Badly worded message b. Message sent to wrong receiver c. Interpreted meaning is different from intended message d. Message sent by wrong sender 45. If you are the Advertising Manager of a company, your peers would include: a. Market Research Manager b. Vice President Marketing c. Marketing Executive d. Vice President Sales

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46. The purpose of public relations is: a. To sell the company’s products b. To communicate with shareholders c. To project a favourable image of the company among various publics d. To communicate during a crisis 47. Passive listening means: a. Hard work b. Hearing the sound of words

c. Hearing the meaning of words d. Processing the information

48. Which of the following is not an indication of active listening? a. Egocentrism b. Engaging in conversation with the speaker c. Taking notes d. Reconstructing the information 49. The words “cognizant” and “aware” m ean the same thing. Using “cognizant” instead of “aware” is an example of : a. Simple word c. Jargon b. Complex word d. Frequently misused word 50. Simple words should be used for all the following reasons, except: a. Need less time and space b. Allow reader to focus on the idea c. Allow reader to get the intended message d. Attract attention to the word itself 51. An a. b. c. d.

impromptu speech means: A prepared speech delivered without any supporting aids A speech delivered without any preparation A speech delivered while referring to notes A speech delivered by reading from notes

52. Reading the lines of a written text means: a. Gaining in-depth understanding b. Superficial understanding of words c. Understanding the intended meaning d. Going beyond the intended meaning 53. “ A meeting without an agenda is like a ship without a destination.” This means that the meeting : a. Has no goal c. Is inconclusive b. Lacks leadership d. Is disorganized 54. A memo is known as an inter office memo because : a. It is used to communicate with peers b. It is used to communicate with superiors c. It is used to communicate with subordinates d. It is used to communicate between all levels in the organization Business Communications

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55. An a. b. c. d.

intranet differs from an extranet in the following way : Intranet is a private website Intranet is meant only for internal stakeholders Intranet is more suitable for large organizations Intranet is expensive to maintain

56. Consideration in a business letter means: a. Stressing the “me” attitude b. Using first person pronouns c. Stressing the “you” attitude d. Appealing to the sender’s interest 57. A news release is more credible than advertising because: a. It is carried free by the medium b. It announces a new development in the company c. It is accepted by the medium d. It is more interesting and newsworthy 58. Objectivity in a business report means the following: a. Use of active voice b. Use of passive voice c. Use of the first person pronoun d. Emphasizing the doer of the action 59. The resume should be written before the job application letter because: a. The resume is seen first b. The resume helps to decide what to highlight in the letter c. The resume is more important than the letter d. Most employers do not read application letters 60. A GD is highly structured because: a. It is coordinated by a moderator b. It measures group communication skills c. Members have to listen to the views of others d. The topic, time and number of participants are all decided in advance 61. Which of the following indicates the correct sequence of the elements of communication in the communication process? a. Sender, Receiver, Channel, Message, Feedback b. Receiver, Feedback, Sender, Message, Channel c. Sender, Channel, Message, feedback, Receiver d. Sender, Message, Channel, Receiver, Feedback 62. “Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by: a. Newman and Summer c. Berelson and Steiner b. Bellows, Gilson and Odirone d. Fotheringha Business Communications

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63. The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated. a. Perception c. Idea b. Needs d. Convenience 64. Message must be designed keeping the .............. of the audience in mind. a. Perception c. Idea b. Needs d. Convenience 65. ................ must be encoded in message form, keeping the requirements of audience in mind. a. Perception c. Idea b. Needs d. Convenience 66.................. of the message is referred to as the objectives of the sender underlying the words a. Object c. Idea b. Intent d. Data 67. Inability to read the intent behind the message is.............. a. Confusion c. Bypassing b. Dilemma d. Distortion 68. Put concepts together before sending is-----------a. Bypassing c. Encoding b. Preparing d. Defining 69. A set of logically and sequentially arranged utterances. a. Coherence c. Distraction b. Notion d. Message 70. ............... refers to mental disturbances a. Coherence c. Distraction b. Notion d. Psychological noise 71. Mental turbulence refers to: a. Inability to understand b. Confusion in the mind of receiver c. Confusion in the mind of sender d. Inability to speak 72. A perceptual zone, on the basis of which inferences are made or thought structured, is called: a. Distraction c. Frame of reference b. Lack of language skill d. Bypassing 73. In empathetic communication, we can: a. Probe b. Respond to the feelings Business Communications

c. Interpret d. Advice

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74. Conciseness of message refers to: a. Crispness b. Comprehensiveness

c. Specificity d. Clarity

75. Errors in language, grammar or visual representation of facts take away: a. Clarity c. Crispness b. Correctness d. Conciseness 76. __________ is the process of exchanging messages between a sender and a receiver. a. Channelling c. Feedback b. Communication d. Listening 77. Listening, reading, speaking and writing are all types of a. Communication skills. c. Evaluation techniques. b. Emotional barriers. d. Nonverbal communication. 78. Communication barriers are; a. A receiver's response to a message. b. Avenues through which messages are delivered. c. Obstacles that interfere with the understanding of a message. d. The circumstances under which communication takes place. 79. All of the following are examples of verbal communication EXCEPT: a. Email c. Telephone calls b. Listening d. Text messaging 80. Email is a growing channel of communication. However, what percent of emails received are misunderstood? a. 10% c. 60% b. 25% d. 85% 81. Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process. a. systematic approach c. direct approach b. organizational approach d. indirect approach 82. Screening stage, --- stage and final stage are the three stages of interview process. a. collection c. selection b. opportunity d. all of the above 83. An effective oral presentation process follows _____ steps. a. 3 c. 5 b. 4 d. 6 84. The keys to write a successful resume are: a. Too long, verbose descriptions and over confident tone b. You” attitude, focus on your audience and think about prospective employer's need c. None of the above d. All of the above Business Communications

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85. While giving an interview, be --- in your salary expectations. a. modest c. realistic b. unrealistic d. none of the above 86. Communication is a ___________ a. one way process b. Two way process

c. Three way process. d.four way process

87. The main objective of communication is a. Information and persuasion. b. Skill and personality development. c. Control and management. d. Need. 88. The downward communication flow from a. A subordinate to a superior. b. A subordinate to a subordinate. c. A superior to a superior. d. A superior to a subordinate. 89. ______ channel of communication called the grapevine. a. Formal. c. Horizontal. b. Informal. d. Vertical. 90. Examples of oral communication____ a. Letter. b. E-mail.

c. Telephone. d. Fax

91. How to make audio-visual communication effective? a. The pictures are colourful. c. Speak politely b. Clearly written. d. Silent 92. Advantage of written communication a. Save time. b. Save money.

c. Permanent record. d. Neat.

93. Written communication includes a. Reports & forms. b. Interviews.

c. Film. d. Speaking.

94. Communication saves time in a. Internal communication. b. Interview.

c. Oral communication. d. Schedule.

95. The most important part of the letter is a. The heading. b. date

c. Body of the letter. d. Post script.

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96. Advantage of oral communication a. Permanent record. b. Legal document.

c. Save time. d. Reaches slowly.

97. Normal salutation in chairman's speech will be a. Ladies and Gentlemen. c. Respected Sir. b. Dear Sir. d. Madame. 98. Internal communication is a communication between a. Banker and customer b. Superiors and subordinate. c. Salesman and buyer. d. Insurance company and its customer. 99. Telephonic conversation is a a. Verbal communication. b. Non-verbal communication.

c. Visual communication. d. Written.

100. Envelopes containing transparent papers to show the address are called a. Window envelops. c. Address envelops. b. Easy envelop. d. Front envelop. 101. The communication cycle, the process of re translation of signals into ideas is called a. Encoding. c. Response. b. Decoding. d. Feedback. 102. If each line in the inside address is started after leaving a small gap, it is known as a. Block form. c. Indented form. b. Correct form. d. Address form. 103. The inside address should be written a. Below the salutation b. Above the heading.

c. Above the salutation. d. Above the date.

104. Reports from the subordinates to the superiors take the form of a. Upward communication. c. Face-to-face communication. b. Downward communication. d. Visual communication. 105. Pictures, slides, films fall under a. Body languages. b. Audio-visual communication.

c. Reporting. d. Visual communication.

106. Realizing the potential of the self is part of the a. Communication development. b. Language development. c. Skill development. d. Personality development. Business Communications

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107. Salutation a. Comes above inside address. b. Begins at left hand margin of the letter. c. Comes at the end of the letter. d. Comes in body of the letter. 108. Messieurs a. a French term meaning gentlemen b. Used in singular. c. is a title like Doctor d. Many. 109. A memo is an example for a. Internal communication. b. External communication.

c. Lateral communication. d. Written communication.

110. Gestures is an example for a. Body language. b. Grammar.

c. Speeches. d. Written.

111. Communication over telephone is an example for a. oral communication c. Internal communication. b. Audio-visual communication. d. Written. 112. The term “communis” derived from ___word. a. Greek. c. Chinese. b. Latin. d. English. 113. Communication means ___information, feeling and thoughts, with others. a. To receive. c. Conveying. b. Exchange of. d. All the above. 114. Grapevine communication is associated with _____communication. a. Formal c. Horizontal b. Informal d. Vertical. 115. Lateral communication is between a. Superior and subordinate. b. Same cadre of personal.

c. Subordinate and superior. d. Among all.

116. Audio Visual communication combines a. Auditory only. b. Visual only.

c. Both auditory & visual. d. Written.

117. Communication problems otherwise known as a. Enquire. c. Encoding. b. Barriers. d. Decoding.

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118. Posters fall under _______communication. a. Oral. b. Visual.

c. Written. d. Spoken.

119. Informal communication is otherwise known as ______ communication. a. Grapevine. c. Visual. b. Lateral. d. Horizontal. 120. Horizontal communication flows through _______ a. Face-to-face discussion. c. Periodical meeting. b. Telephonic talk. d. All the above. 121. Face-to-face communication is a ______ a. Visual communication. b. Direct conversation.

c. oral communication d. Written.

122. Physical Barriers to communication are ______ a. Time and distance. c. Denotations. b. Interpretation of words. d. Connotations. 123. ___ is the process of arriving at agreement through consultation. a. Consensus. c. Vertical. b. Horizontal. d. Meaning. 124. Information must be a. Accurate, complete, clear. b. Inaccurate, incomplete.

c. Irregular. d. Clear.

125. Effective advice_____ a. Is both man-oriented and work oriented. b. Is given in the workers interest. c. Promotes understandings. d. All the above. 126. All the media available can be broadly classified into _____groups. a. Two. c. Four. b. Three. d. Five 127. Audio-Visual communication is most suitable for mass___and mass_____ a. Publicity & education. c. Save & store. b. Policies & political. d. Publicity& policies. 128. _____ communication is the most popular means of transmitting message. a. written c. Visual. b. Oral. d. Face-to-face. 129. On the _____ it is possible to get immediate feedback a. Letter. c. E-mail. b. Telephone. d. Fax. Business Communications

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130. Which of the following is correct? a. On my address. b. To my address.

c. In my address. d. The my address.

131. When Respected Sir is the salutation the appropriate complimentary clause is ____ a. Yours sincerely. c. Yours affectionately. b. Yours faithfully. d. Yours lovingly. 132. Appropriate salutation for an application is ______ a. My Dear Sir. c. Dear Sir. b. Sir. d. Sir Mr. X. 133. Margin to a letter is like _____ a. Frame of a picture. b. Evidence for the communication. c. Engine to a machine d. Boarder 134. Conciseness means _______ a. Brevity. b. Courtesy.

c. Coherence. d. Convincing.

135. Date of the letter shall be placed in the ______hand corner of a letter. a. Left. c. Both (1 & 2). b. Right. d. Anywhere in a letter. 136. Verification of the performance of communication is associated with______ a. Communication audit. c. Communication feedback. b. Communication training. d. Communication process. 137. A group discussion of a real life situation with in a training environment is ____ a. Discussion. c. Case study method. b. Listening. d. All of the above. 138. Bad Listeners will make ______communication a. Good. c. Excellent. b. Bad. d. Rather favourable. 139. Post script appears in a letter___ a. In the beginning. b. In the middle.

c. In the end. d. Never appears.

140. One of the major drawbacks of the grapevine is that it may spread ____news which may sometimes prove harmful even to the employees. a. Baseless. c. Urgent. b. Good. d. Secret

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141. The possibility of misunderstanding at any step _____ a. Brain drain. c. Channel. b. Output. d. Medium. 142. The information the receiver gets is called ____ a. Message. c. Input. b. Output. d. Source. 143. ------- is the Sources of information a. Old files. b. Observation.

c. Meeting. d. All the above.

144. Information about its products is ____information. a. External. c. Planning. b. Internal. d. Deciding. 145. A business letter serves as a record for ____-reference. a. Past. c. Future. b. Present. d. Both (2) & (3). 146. ____ is the essential aspect of communication a. Enclosure. c. Telephone. b. Letter. d. Feedback. 147. Correctness implies____ a. Giving correct facts. b. At an appropriate time.

c. In a suitable. d. All the above.

148. _____Communication is unsuitable for lengthy message. a. Oral. c. Vertical. b. Written. d. Audio visual. 149. “Communication is something so simple and difficult that we can never put it in simple words”- says___ a. T.S.Matthews. c. Newman. b. Peter.F.Drucker. d. James 150. Listening helps to make __effective. a. Communication b. oral communication

c. both a & b d. report

151. Communication in an organization should ideally flow____ a. From top to bottom. c. Both ways. b. From bottom to top. d. Horizontally. 152. The official record of the proceeding of a meeting is known as ____ a. Agenda. c. Prospectus. b. Minutes. d. Report.

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153. The participants of a board meeting are _____ a. Member. c. Member and directors. b. Directors. d. outsiders 154. Minutes of resolutions is only resolutions ___ a. Recorded. c. Decision-making. b. Development. d. Authenticated. 155. An informal report is usually in the form of a _____communication. a. person to person c. Regular intervals. b. Prescribed form. d. Authoritative. 156. List of items to be discussed and decided in a meeting is called as ____ a. Resolution. c. Invoice. b. Minutes. d. Agenda 157. An Agenda prepared in connection with ____ a. Meeting. c. Exhibition. b. Business tours. d. Personal notes. 158. _____is a communication which contains the decision of the higher authority of the organization. a. Amendment. c. Debate. b. Resolution. d. Minutes. 159. A report prepared in a prescribed form and presented according to an established procedure is ____report a. Formal. c. Statutory. b. Informal. d. General. 160. ____is done by drawing a list of the items of business to be transacted at the meeting. a. Minutes. c. Invitation. b. Resolution. d. Agenda. 161. The minute books are the ____book of the company. a. Subsidiary. c. Obligatory. b. Statutory. d. Secondary. 162. ____and testimonials are important because they express the opinion of others the applicant’s suitability for a position. a. References. c. Service certificate. b. Qualification. d. Letters. 163. Organization Theory is written by _____ a. William Scott. b. Newman & summer

Business Communications

c. Matthews. d. James.

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164. A circular is a form of ____ a. Oral communication. b. Face-to-face communication. c. Group communication. d. Visual communication. 165. Dunning letters are also called ____ a. Collection letters. b. Letter of credit.

c. Compliant letters. d. Suggestion letters.

166. In................. speakers’ choice of words unintentionally communicates something more than what the actual words state. a. Formal Communication c. Meta communication b. Informal communication d. None of these 167.

Type of listening in which we learn to discern the difference in sounds. a. Discriminative listening c. Evaluative listening b. Biased listening d. Appreciative listening

168. In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message. a. Discriminative listening c. Evaluative listening b. Biased listening d. Appreciative listening 169. .......is also referred to as critical/judgmental listening a. Discriminative listening c. Evaluative listening b. Biased listening d. Appreciative listening 170. --------------- takes place when you listen to only those things that you want to hear or to those that you interested a. Discriminative listening c. Selective Listening b. Biased listening d. Appreciative listening 171. In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss. a. Chain c. Inverted V b. Circular d. Wheel 172............. Involves how we arrange personal space and what we arrange in it a. Kinesics c. Time language b. Proxemics d. Paralanguage 173. ..................... is the study of body physical movements. a. Kinesics c. Time language b. Proxemics d. Paralanguage 174. It involves how we say something in different pitch, tone and voice modulation such as slow or fast. a. Kinesics c. Time language b. Proxemics d. Paralanguage Business Communications

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175.................. are our body parts especially arms, legs, hands and head convey meaning. a. Gestures c. Time language b. Proxemics d. Paralanguage 176. Small cards that contain the important points of presentation is known as: a. Hand-outs c. Attention grabbers b. Cue-cards d. None of these 177. Different components of the presentation that attract the attention of audience are: a. Hand-outs c. Attention grabbers b. Cue-cards d. None of these 178. Materials distributed to the audience to supplement the contents of the presentationis: a. Hand-outs c. Attention grabbers b. Cue-cards d. None of these 179. Which of the following is / are multipurpose presentation? a.Training c.Entertainment b. Political arena d. All the above 180. Which of the following is /are not multipurpose presentation? a. Informative c. Training b. Entertainment d. All of these 181. Our purpose in a ------------ presentation is to convince your listeners to accept your proposal a. Informative c. Image building b. Persuasive d. multipurpose 182. Our purpose in a ---------- presentation is to move your audience to take your suggested action. a. Informative c. Image building b. Persuasive d. Decision making 183. We can define a presentation as an oral activity using visual electronic aids (such as LCD projectors) to discuss new ideas and information with a specific audience in an impressive and convincing manner. a. Group discussion c. Group interview b. Presentation d. All the above. 184. ---------- presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged. a. Informative c. Image building b. Persuasive d. Decision making

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185. Evaluation Parameters of Group discussion includes: a. Personality c. Leadership b. Communication d. All the above 186. -------------- is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives. a. Presentation c. Group interview b. Group discussion d. All of these 187. A................ focuses on your skills and experience, rather than on your chronological work history a. Functional resume c. Combination resume b. Mini resume d. Chronological resume 188. A --------- starts by listing your work history, with the most recent position listed first. a. Functional resume c. Combination resume b. Mini resume d. Chronological resume 189. Curriculum vitae is known asa. Personal profile b. Personal data sheet

c. Qualification sheet d. All the above

190. -------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies. a. Manuals c. Letters b. Memos d. All the above 191. ............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues; a. Manuals c. Letters b. Memos d. Circulars 192. --------------- is also known as Non-directed interview. a. Structured c. Depth b. Unstructured d. Exit 193. Formal Interview is also known as............. a. Planned interview c. Group interview b. Unstructured interview d. None of these 194. A ----------- letter should be organized like sales letter a. Resume c. Application letter b. Curriculum vitae d. All the above

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195. A ----------- is also known as a ’cover letter’ a. Resume c. Application letter b. Curriculum vitae d. Sales letter 196. ------------ is a document sent with your resume to provide additional information on your skills and experience. a. Hand-outs c. Application letter b. Curriculum vitae d. Sales letter 197. A synopsis of the most relevant professional experiences you have for the particular job for which you are applying. a. Resume c. Application letter b. Curriculum vitae d. Hand-outs 198. A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations. a. Resume c. Application letter b. Curriculum vitae d. Hand-outs 199. ------------ is an assigned communication for a purpose and for specific receiver or reader. a. Report c. Letters b. Memos d. Circulars 200. Business Letters that please the receiver are called a. Good news letter c. Routine letter b. Praising letter d. All the above. 201. The business letter that neither please nor displease the receiver, but are received with interest are known as a. Good news letter c. Routine letter b. Praising letter d. All the above. 202. For analysing readability of a communication, ................. is calculated a. Fischer’s index c. Fog Index b. Pachees index d. Any of the above 203. The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know. a. Report c. Letters b. Memos d. Circulars 204. Which of the following is /are element of body of a business report? a. Glossary c. Recommendation b. Cover letter d. Executive summery 205. Which of the following is not an element of front matters of business report? Business Communications

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a. Introduction b. Cover letter

c. Acknowledgement d. Table of contents

206. Which of the following is not an element of back matters of business report? a. Appendix c. Bibliography b. List of references d. Conclusion 207. Which of the following is not a basic part of report? a. Introduction c. Executive summery b. Discussion d. Glossary 208. Which of the following is a basic part of report? a. Cover c. Title page b. Recommendation d. Glossary 209. ------------ indicates the hierarchy of topics and their sequences. a. Appendix c. Bibliography b. List of references d. Table of contents 210. A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words a. Appendix c. Bibliography b. List of references d. Glossary 211. Which is NOT one of the three purposes for giving oral presentations? a. To persuade c. To build goodwill b. To debate d. To inform 212. Which of the following is an informative presentation? a. Promoting a new service that your company is offering b. Convincing customers to upgrade to a higher level of service c. Demonstrating three successful sales techniques to new employees d. Entertaining the audience to stroke the customers' egos 213. A presentation designed to entertain and validate the audience is a(n) a. Persuasive presentation. b. Informative presentation. c. Oral presentation. d. Goodwill presentation. 214. All of the following would be examples of persuasive presentations EXCEPT

a. Selling a company's service to a new client. b. Changing an audience's opinion to secure enough votes for an innovative new policy. c. Stroking the audience's egos to validate their commitment to the organization. d. Convincing upper management to accept a proposal for hiring additional personnel.

Business Communications

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215. Which of the following purposes of an oral presentation is specific in nature? a. "This presentation will cover interpersonal skills, telephone etiquette, and up selling." b. "This presentation will show that some departments are not providing high levels of customer service." c. "This presentation will cover customer service." d. "This presentation will explain why customers are so important to the success of the company." 216. An oral message is preferable to a written one when one of the goals is to a. Report many specific details of a law, policy, or procedure. b. Present extensive or complex financial data. c. Modifies a proposal that may not be acceptable in its original form. d. Minimize undesirable emotions. 217. The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n) a. PowerPoint presentation. b. Guided presentation. c. Interactive presentation. d. Monologue presentation. 218. Good strategies for planning oral presentations include all of the following EXCEPT a. Learning about the physical conditions in which you will be speaking. b. Analyzing the audience and adapting the message to them. c. Incorporating proper headings and paragraph indentation. d. Simplifying what you want to say. 219. How many points should you limit yourself to in a typical presentation? a. One c. Eight b. Three d. There is no limit. 220. Which of the following does NOT involve communicating in the workplace? a. Answering customer letters b. Listening to instructions c. Lifting heavy boxes d. Working on a team project 221. Which of the following is an example of nonverbal communication? a. An online blog where employees in different cities can share ideas b. A company logo designed to project the organization's image c. An e-mail message reminding employees of an upcoming staff meeting d. A phone call from an attorney to a client

Business Communications

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222. Effective business communication a. Decreases the number of positive responses to requests on the first try. b. Increases reading time. c. Increases the time that it takes disagreements to surface. d. Builds a positive image of your organization. 223. Which of the following is an example of an internal document? a. A performance appraisal of an employee after his first six months on the job b. A corporation's annual report released at the end of the year c. A claims adjustment letter that grants a refund to a customer for a faulty product d. A price quote for the purchase of new computers 224. Which of the following is an external audience of an organization? a. Peers c. Subordinates b. Superiors d. Stockholders 225. Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to a. Rely exclusively on spell check software programs. b. Depend on secretaries to do all of your writing. c. Edit and proofread your written documents carefully and more than once. d. Have documents sent out to a professional printer to have copies made 226. Writing skills for professionals in the workplace a. Are rarely used because the Internet has significantly reduced the need to write b. Are not required because secretaries do most of the writing for professionals. c. Are not necessary since form letters and pre-designed templates are now available. d. Are a key job requirement that is frequently listed in professional job descriptions. 227. When writing is not as good as it could be, you and your organization pay the price in all of the following EXCEPT: a. Ineffective results b. Reduced workload c. Wasted time d. Lost goodwill 228. The primary purpose of a document that is written to convince readers to change their opinions is to a. answer a question b. building goodwill c. persuade d. inform Business Communications

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229. Which a. b. c. d.

of the following is NOT an important aspect of working in teams? Drawing on each team member's strengths Resolving conflicts constructively Cooperating with others Assigning your work to others

230. Information overload a. keeps people well informed and up to date b. Forces people to be selective about the messages they open and read. c. Is a primary purpose of informative and positive messages. d. ensures that people get all the important information that they need

Business Communications

School of Distance Education

ANSWER KEY Q.No Answer Q.No Answer Q.No Answer Q.No Answer Q.No Answer Q.No Answer

1

b

31

d

61

d

91

a

121

b

151

c

2

b

32

c

62

d

92

c

122

a

152

b

3

c

33

c

63

a

93

a

123

a

153

b

4

b

34

b

64

b

94

c

124

a

154

a

5

c

35

b

65

c

95

c

125

d

155

a

6

b

36

d

66

b

96

c

126

c

156

d

7

d

37

c

67

c

97

a

127

a

157

a

8

b

38

b

68

c

98

b

128

b

158

b

9

a

39

c

69

a

99

a

129

b

159

a

10

b

40

a

70

d

100

a

130

b

160

d

11

a

41

c

71

b

101

b

131

a

161

b

12

c

42

d

72

c

102

c

132

b

162

a

13

b

43

b

73

c

103

c

133

a

163

a

14

a

44

c

74

a

104

a

134

b

164

c

15

c

45

a

75

b

105

b

135

c

165

a

16

d

46

c

76

b

106

d

136

d

166

c

17

c

47

b

77

a

107

b

137

a

167

a

18

b

48

a

78

c

108

a

138

b

168

b

19

b

49

b

79

b

109

a

139

d

169

c

20

c

50

d

80

c

110

a

140

d

170

c

21

a

51

b

81

a

111

a

141

a

171

c

22

d

52

b

82

c

112

b

142

a

172

b

23

c

53

a

83

a

113

b

143

d

173

a

24

b

54

d

84

b

114

b

144

b

174

d

25

c

55

b

85

c

115

b

145

d

175

a

26

a

56

c

86

b

116

c

146

d

176

b

27

c

57

c

87

a

117

b

147

d

177

c

28

d

58

b

88

d

118

b

148

a

178

a

29

c

59

b

89

b

119

a

149

a

179

d

30

a

60

d

90

c

120

d

150

a

180

a

Business Communications

School of Distance Education

Q.No

Answer Q.No Answer Q.No Answer Q.No Answer Q.No Answer

181

b

191

d

201

c

211

b

221

b

182

d

192

b

202

c

212

c

222

d

183

b

193

a

203

a

213

d

223

d

184

a

194

c

204

c

214

c

224

d

185

d

195

c

205

a

215

a

225

c

186

d

196

c

206

d

216

c

226

d

187

a

197

a

207

d

217

b

227

b

188

d

198

b

208

b

218

c

228

c

189

d

199

a

209

d

219

b

229

d

190

a

200

a

210

d

220

c

230

b

(c) Reserved

Business Communications