TigerAccess™ EE Ethernet-over-VDSL2 CPE ◆ ◆ ◆ ◆
High-speed Internet access over existing phone lines Concurrent data/phone services over single connection Always-on digital connection provides quick initialization Seamless rate adaptation enhances quality in video applications ◆ Supports PC or Mac with Ethernet adapter card installed
Installation Guide SMC7800A/VCP
TigerAccess-EE CPE Installation Guide From SMC’s Tiger line of feature-rich workgroup LAN solutions
20 Mason, Irvine, CA 92618 Phone: (949) 679-8000
February 2007 Pub. # 150200004100H
Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, nor for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SMC. SMC reserves the right to change specifications at any time without notice. Copyright © 2007 by SMC Networks, Inc. 20 Mason Irvine, CA 92618 All rights reserved. Printed in Taiwan
Trademarks: SMC is a registered trademark; and EZ Switch, TigerAccess, TigerStack and TigerSwitch are trademarks of SMC Networks, Inc. Other product and company names are trademarks or registered trademarks of their respective holders.
LIMITED WARRANTY Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products carry a standard 90-day limited warranty from the date of purchase from SMC or its Authorized Reseller. SMC may, at its own discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term. SMC will endeavor to repair or replace any product returned under warranty within 30 days of receipt of the product. The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products within 30 days of purchase from SMC or its Authorized Reseller. Registration can be accomplished via the enclosed product registration card or online via the SMC Web site. Failure to register will not affect the standard limited warranty. The Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time during which the product is an “Active” SMC product. A product is considered to be “Active” while it is listed on the current SMC price list. As new technologies emerge, older technologies become obsolete and SMC will, at its discretion, replace an older product in its product line with one that incorporates these newer technologies. At that point, the obsolete product is discontinued and is no longer an “Active” SMC product. A list of discontinued products with their respective dates of discontinuance can be found at: http://www.smc.com/index.cfm?action=customer_service_warranty. All products that are replaced become the property of SMC. Replacement products may be either new or reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer. SMC is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained in, stored on, or integrated with any products returned to SMC pursuant to any warranty. Products returned to SMC should have any customer-installed accessory or add-on components, such as expansion modules, removed prior to returning the product for replacement. SMC is not responsible for these items if they are returned with the product. Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC. Proof of purchase may be required. Any product returned to SMC without a valid Return Material Authorization (RMA) number clearly marked on the outside of the package will be returned to customer at customer’s expense. For warranty claims within North America, please call our toll-free customer support number at (800) 762-4968. Customers are responsible for all shipping charges from their facility to SMC. SMC is responsible for return shipping charges from SMC to customer.
WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD. LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), SHALL SMC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SMC OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. NOTHING IN THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS. * SMC will provide warranty service for one year following discontinuance from the active SMC price list. Under the limited lifetime warranty, internal and external power supplies, fans, and cables are covered by a standard one-year warranty from date of purchase. SMC Networks, Inc. 20 Mason Irvine, CA 92618
COMPLIANCES FCC - Class B This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. Note: In order to maintain compliance with the limits of a Class B digital device, you are required to use a quality interface cable when connecting to this device. You may use unshielded twisted-pair (UTP) for RJ-45 connections - Category 3 or better for 10 Mbps connections, Category 5 or better for 100 Mbps connections.
FCC - Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: 1KRDL09BSMC7800A. If requested, this number must be provided to the telephone company. This equipment uses the following USOC jacks: RJ-11. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those entire devices ring when your telephone number is called. In most, but not all areas, the sum of the REN of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to you line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.
COMPLIANCES If your equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this telephone equipment, please contact please contact our company at the numbers shown on back of this manual for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.
Industry Canada - Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada. Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matérial brouilleur: “Appareils Numériques,” NMB-003 édictée par l’Industrie.
CE Mark Declaration of Conformance for EMI and Safety (EEC) SMC contact for these products in Europe is: SMC Networks Europe, Edificio Conata II, Calle Fructuós Gelabert 6-8, 2o, 4a, 08970 - Sant Joan Despí, Barcelona, Spain. This information technology equipment complies with the requirements of the Council Directive 89/336/EEC on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73/23/EEC for electrical equipment used within certain voltage limits and the Amendment Directive 93/68/EEC. For the evaluation of the compliance with these Directives, the following standards were applied:
COMPLIANCES RFI Emission:
• Limit class A according to EN 55022:1998 • Limit class B for harmonic current emission according to EN 61000-3-2/1995 • Limitation of voltage fluctuation and flicker in low-voltage supply system according to EN 61000-3-3/1995
• Product family standard according to EN 55024:1998 • Electrostatic Discharge according to EN 61000-4-2:1995 (Contact Discharge: ±4 kV, Air Discharge: ±8 kV) • Radio-frequency electromagnetic field according to EN 61000-4-3:1996 (80 - 1000 MHz with 1 kHz AM 80% Modulation: 3 V/m) • Electrical fast transient/burst according to EN 61000-4-4:1995 (AC/ DC power supply: ±1 kV, Data/Signal lines: ±0.5 kV) • Surge immunity test according to EN 61000-4-5:1995 (AC/DC Line to Line: ±1 kV, AC/DC Line to Earth: ±2 kV) • Immunity to conducted disturbances, Induced by radio-frequency fields: EN 61000-4-6:1996 (0.15 - 80 MHz with 1 kHz AM 80% Modulation: 3 V/m) • Power frequency magnetic field immunity test according to EN 61000-4-8:1993 (1 A/m at frequency 50 Hz) • Voltage dips, short interruptions and voltage variations immunity test according to EN 61000-4-11:1994 (>95% Reduction @10 ms, 30% Reduction @500 ms, >95% Reduction @5000 ms)
• EN 60950-1:2001
Warning: Do not plug a phone jack connector in the RJ-45 port. This may damage this device. Attention: Les raccordeurs ne sont pas utilisés pour le système téléphonique!
COMPLIANCES Warnings and Cautionary Messages Warning:
This product does not contain any serviceable user parts.
Installation and removal of the unit must be carried out by qualified personnel only.
When connecting this device to a power outlet, connect the field ground lead on the tri-pole power plug to a valid earth ground line to prevent electrical hazards.
Wear an anti-static wrist strap or take other suitable measures to prevent electrostatic discharge when handling this equipment.
Do not plug a phone jack connector in the RJ-45 port. This may damage this device. Les raccordeurs ne sont pas utilisé pour le système téléphonique!
Use only twisted-pair cables with RJ-45 connectors that conform to FCC standards.
Warnings (in German) Achtung:
Dieses Produkt enthält keine Teile, die eine Wartung vom Benutzer benötigen.
Installation und Deinstallation des Gerätes müssen von qualifiziertem Servicepersonal durchgeführt werden.
Wenn das Gerät an eine Steckdose angeschlossen wird, muß der Masseanschluß am dreipoligen Netzstecker mit Schutzerde verbunden werden, um elektrische Gefahren zu vermeiden.
Dieses Gerät nutzt Laser zur Signalübertragung über Glasfasern. Die Laser entsprechen den Anforderungen an eine Lasereinrichtung der Klasse 1 und sind durch ihre Bauart im normalen Betrieb sicher für die Augen. Trotzdem sollte niemals direkt in den einen Übertragungskanal geblickt werden, wenn er eingeschaltet ist.
Environmental Statement The manufacturer of this product endeavours to sustain an environmentally-friendly policy throughout the entire production process. This is achieved though the following means: • • • • • •
Adherence to national legislation and regulations on environmental production standards. Conservation of operational resources. Waste reduction and safe disposal of all harmful un-recyclable by-products. Recycling of all reusable waste content. Design of products to maximize recyclables at the end of the product’s life span. Continual monitoring of safety standards.
End of Product Life Span This product is manufactured in such a way as to allow for the recovery and disposal of all included electrical components once the product has reached the end of its life.
COMPLIANCES Manufacturing Materials There are no hazardous nor ozone-depleting materials in this product.
Documentation All printed documentation for this product uses biodegradable paper that originates from sustained and managed forests. The inks used in the printing process are non-toxic.
Purpose This guide details the hardware features of the switches, including Its physical and performance-related characteristics, and how to install each switch.
Audience This guide is for system administrators with a working knowledge of network management. You should be familiar with switching and networking concepts. Zielgruppe Dieser Anleitung ist fuer Systemadministratoren mit Erfahrung im Netzwerkmangement. Sie sollten mit Switch- und Netzwerkkonzepten vertraut sein.
TABLE OF CONTENTS 1
About the TigerAccess-EE CPE . . . . . . . . . . . . . . . . . 1-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VDSL Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1 1-3 1-4 1-5
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Front and Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 System and Port Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the TCP/IP Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1 3-1 3-2 3-3
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Diagnosing CPE Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 If You Cannot Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1 Twisted-Pair Cable and Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . B-1 10BASE-T/100BASE-TX Pin Assignments . . . . . . . . . . . . . . . B-2 Straight-Through Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 Crossover Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 Cable Testing for Existing Category 5 Cable . . . . . . . . . . . . . . . B-4 RJ-11 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1 VDSL Functional Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2 Compliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
TABLE OF CONTENTS Glossary Index
CHAPTER 1 ABOUT THE TIGERACCESS-EE CPE Overview This Ethernet-Over-VDSL2 CPE system consists of an end-user CPE (Customer Premise Equipment) and a VDSL2 switch that are connected by standard telephone cable. The VDSL connection delivers an Ethernet data link rated up to 100 Mbps symmetric (full duplex), while simultaneously supporting standard telephone services. The system can be deployed in any multi-dwelling/multi-tenant environment (apartment blocks, hotels, or office complexes) to provide both high-speed Internet access and telephone services without any need for re-wiring. VDSL switches combine both the data and phone signals coming from your Internet and telephone service providers, and pass these signals directly over standard telephone wiring to multiple users in the same building. The CPE is used to separate these signals and pass them on to a customer’s computer and telephone equipment. The VDSL2 switch is typically located in a wiring closet or other central location of a multi-dwelling/multi-tenant unit, campus, or enterprise. An Internet connection is provided from the ISP to the customer’s building over fiber optic cable, running Ethernet directly over a 1 to 10 Gbps connection. This kind of WAN connection is referred to as Fiber To The Building (FTTB). Data signals entering a site are first passed through an Ethernet switch that segregates the signals for individual user connections, and are then fed into the switch. Phone signals are also routed from PBX/
ABOUT THE TIGERACCESS-EE CPE MDF distribution equipment into the switch. The data and phone signals for each user are combined in the switch, and passed over VDSL lines to individual customers. The CPE at the customer end of the VDSL line connects to any PC or Macintosh equipped with a 10BASE-T or 100BASE-TX network interface card. Your existing telephone, modem, or fax machine simply plugs into the CPE’s phone port. There is no need for splitters, terminators, or filters. In fact, there is no need to modify the home wiring at all. And because the VDSL connection is based on Ethernet, no complex software configuration is required.
VDSL Technology VDSL (Very High Bit-Rate Digital Subscriber Line) is at the high-end of all the DSL technologies, offering the best combination of fiber optics and copper to provide high-speed broadband Internet access. VDSL’s primary application is in providing a broadband data service to multi-tenant residential or commercial buildings. In this implementation, fiber optic cable carries the data from a telephone company’s central office to the building; then the installed telephone copper wires take the data and deliver it to individual units within that building. Telephone Rooms/Clients VDSL CPE Floor 2
Telephone/Fax Rooms/Clients Existing Phone Lines to Clients
Punch Down Blocks / Patch Panels
VDSL Concentrators VDSL Lines
Local Servers (Locally Hosted Services, Video Servers, Billing)
Ethernet Switch 1
Phone Lines PBX
Fiber Optic Link to ISP
Ethernet Links to Switch
Telephone Line from Central Office
ISP (Internet) Central Offi (PSTN)
Figure 1-1 Providing Broadband Internet Access through VDSL VDSL provides high-speed Internet access over existing phone lines by making use of previously unused frequency bandwidth above the voice band (i.e., up to 30 MHz with VDSL2). By placing VDSL signals above the frequency of the voice signal, a VDSL service can coexist on the same line with other telephone services. VDSL can operate symmetrically, providing the same data rate in both directions, or asymmetrically, providing a higher
ABOUT THE TIGERACCESS-EE CPE data rate in the downstream (receive) direction than in the upstream (transmit) direction. VDSL delivers high-performance online applications, such as high-quality video and other switched multimedia services. This Ethernet VDSL2 CPE system provides robust performance, with a symmetric data rate up to 100 Mbps, and a range up to 200 meters (656 ft). This system is based on advanced VDSL2 Multi-Carrier Modulation (MCM) technology with adaptive channel equalization that overcomes bridge taps and other line distortions. Reed-Solomon Forward Error Correction and interleaving protects against errors due to impulse noise, and enables recovery from signal interruptions. Frequency Division Duplexing (FDD) separates downstream and upstream channels and allows VDSL signals to coexist with regular telephone services. A power back-off mechanism is also implemented to reduce noise from crosstalk in line bundles.
Features and Benefits VDSL features (CPE side) include: •
High-speed Internet access over existing phone lines
VDSL2 connection provides the following rate/range options: Table 1-1 Maximum Rates and Distances
200 m (656 ft)
300 m (984 ft)
Concurrent data and telephone services (voice/ISDN) over a single connection
Always-on digital connection eliminates dial-up delays, providing transparent reconnection when initiating a network request
SYSTEM REQUIREMENTS •
Supports ITU-T VDSL/VDSL2 and ANSI T1E1.4 Part 1 VDSL interface standards, as well as other evolving ETSI, ANSI, and ITU VDSL standards for the copper local loop
Spectral compatibility with VDSL, VDSL2, ADSL, ADSL2+, ISDN (2B1Q/4B3T), Smartphone digital PBX extensions and narrowband interference
Robust operation on severely distorted lines
Supports power back-off algorithm that permits a mixed distance deployment
LEDs indicate VDSL link status, and power
Simple plug-and-play installation
Additional VDSL2 features (CPE side) include: •
Fast startup for quick initialization
Trellis coding modulation for higher performance
Seamless rate adaption for enhanced quality in video applications
Variable tone spacing enables best performance for long and short reach lines
Improved framing, overhead channel, and interleaving
System Requirements Before you start installing the CPE, make sure you can provide the right operating environment. See the following installation requirements: •
A PC or Macintosh with a 10/100 Mbps Ethernet adapter card installed.
For Internet access, the computer must be configured for TCP/IP.
ABOUT THE TIGERACCESS-EE CPE
Power requirements: 12 VDC via the included AC power adapter. Make sure that a properly grounded power outlet is within 1.8 m (6 ft) of the CPE.
The CPE should be located in a cool dry place, with at least 5 cm (2 in.) of space on all sides for ventilation.
Place the CPE out of direct sunlight, and away from heat sources or areas with a high amount of electromagnetic interference. The temperature and humidity should be within the ranges listed in the specifications.
Be sure that the CPE is also accessible for the Ethernet and telephone cabling.
CHAPTER 2 HARDWARE DESCRIPTION Unpacking After unpacking this CPE, check the contents to be that sure you have received all the components. Then, before beginning the installation, be sure that you have all other necessary installation equipment. Please inform your dealer if there are any incorrect, missing, or damaged parts. If possible, retain the carton, including the original packing materials. Use them again to repack the product in case there is a need to return it for repair.
Front and Rear Panel This device is an external VDSL2 CPE for high-speed Internet access applications. The front panel of the CPE provides an array of system and port status indicators. The rear panel includes ports for the VDSL line, a 10/100 Mbps Ethernet connection to a computer, and an RJ-11 phone jack for connection to a telephone. The rear panel also includes a DC power input jack. The following figure shows the external components of the CPE: System Indicators
TigerAccess - EE CPE SMC7800A / VCP
VDSL Port Phone Port
SPEED DUPLEX VDSL
Figure 2-1 Front and Rear Panels
DC Power Jack
SYSTEM AND PORT STATUS LEDS
System and Port Status LEDs The CPE includes key system and port indications that simplify installation and network troubleshooting. The LEDs, which are located on the front panel for easy viewing, are described in the following table. Table 2-1 System and Port Status LEDs LED
System Status Indicators POWER DIAG*
Power is being supplied to the CPE.
No power is being supplied to the CPE.
A failure has been detected during bootup (including self-test failure or other problem).
CPE successfully passed bootup diagnostics.
Diagnostics are in progress.
Port Status Indicators SPEED DUPLEX VDSL*
Ethernet port is operating at 100 Mbps.
Ethernet port is operating at 10 Mbps.
Ethernet port is operating at full duplex.
Ethernet port is operating at half duplex.
VDSL port has a valid link with a VDSL switch.
VDSL port has no link with a VDSL switch.
VDSL port training connection to VDSL switch.
Ethernet port has a valid link with attached device.
Ethernet port has no link with other device.
CPE is transmitting or receiving data on this port.
* These LEDs also turn on when firmware is being updated.
CHAPTER 3 INSTALLATION Installation Overview Before installing the CPE, verify that you have all the items listed in the “Unpacking” on page 2-1. If any of the items are missing or damaged, contact your local distributor. Also, be sure you have all the necessary tools and cabling before installing the CPE.
Cable Connections Depending on the wiring configuration used in your house, separate wall jacks may be used for telephone and VDSL services. Otherwise, you will need to connect telephones and your computer directly to the CPE. VDSL Line Wall Jack RJ-11 Ports
RJ-45 Port AC Power Outlet
AC Power Adapte
Standard Telephone Cable
Telephone, Fax, or Modem
Category 5 UTP cable to Ethernet port on computer
Figure 3-1 Connecting the CPE
INSTALLATION 1. Using standard telephone cable, connect the CPE’s RJ-11 LINE port to the RJ-11 telephone wall jack providing the VDSL service. 2. Connect a telephone or fax machine to the RJ-11 port on the CPE labeled PHONE. 3. For the Ethernet connection, make sure you have installed a 10BASE-T or 100BASE-TX network adapter card in the computer. 4. Prepare straight-through shielded or unshielded twisted-pair cables with RJ-45 plugs at both ends. Use 100-Ohm Category 3, 4, or 5 cable for a 10 Mbps Ethernet connection, or Category 5 cable for a 100 Mbps connection. 5. Connect one end of the cable to the RJ-45 port of the network interface card, and the other end to the RJ-45 LAN port on the CPE. When inserting an RJ-45 plug, be sure the tab on the plug clicks into position to ensure that it is properly seated. Caution: Do not plug a phone jack connector into any RJ-45 port. Use only twisted-pair cables with RJ-45 connectors that conform to FCC standards. Notes: 1. When connecting to a hub or switch, use crossover cabling. (Refer to “Crossover Wiring” on page B-4 for a description of crossover cable.) 2. Make sure the twisted-pair cable connected to the CPE LAN port does not exceed 100 meters (328 feet).
Powering On Plug the power adapter cord into the DC 12V power socket on the CPE, then plug the power adapter directly into a power outlet. Check the LED marked POWER on the front panel to be sure it is on.
CONFIGURING THE TCP/IP PROTOCOLS
Configuring the TCP/IP Protocols To connect the CPE to a computer through its Ethernet port, the computer must have an Ethernet network adapter card installed, and be configured for the TCP/IP protocol. Many service providers configure TCP/IP for client computers automatically using a networking technology known as Dynamic Host Configuration Protocol (DHCP). Other service providers may specify an IP configuration (known as a static IP address), which must be entered manually. Carry out the following steps to check that the computer’s Ethernet port is correctly configured for DHCP. Windows 95/98/NT 1. Click “Start/Settings/Control Panel.” 2. Click the “Network” icon. 3. For Windows NT, click the “Protocols” tab. 4. Select “TCP/IP” from the list of network protocols; this may include details of adapters installed in your computer. 5. Click “Properties.” 6. Check the option “Obtain an IP Address.” Windows 2000 1. Click “Start/Settings/Network/Dial-up Connections.” 2. Click “Local Area Connections.” 3. Select “TCP/IP” from the list of network protocols. 4. Click on “Properties.” 5. Select the option “Obtain an IP Address.”
INSTALLATION Windows XP 1. Click “Start/Control Panel/Network Connections.” 2. Right-click the “Local Area Connection” icon for the adapter you want to configure. 3. Highlight “Internet Protocol (TCP/IP).” 4. Click on “Properties.” 5. Select the option “Obtain an IP address automatically” and “Obtain DNS server address automatically.” Mac OS 1. Pull down the Apple Menu. Click “Control Panels” and select “TCP/IP.” 2. In the TCP/IP dialog box, verify that “Ethernet” is selected in the “Connect Via:” field. 3. If “Using DHCP Server” is already selected in the “Configure” field, your computer is already configured for DHCP. Otherwise, select “Using DHCP Server” in the “Configure” field and close the window. 4. Another box will appear asking whether you want to save your TCP/IP settings. Click “Save.” 5. Your service provider will now be able to automatically assign an IP address to your computer.
APPENDIX A TROUBLESHOOTING Diagnosing CPE Indicators CPE operation is easily monitored via the LED indicators to identify problems. The table below describes common problems you may encounter and possible solutions. If the solutions in the table fail to resolve the problem, contact technical support for advice. Table A-1 Troubleshooting Chart Symptom
POWER indicator does not light up after power on.
Power outlet, power cord, or external power adapter may be defective.
• Check the power outlet by plugging in another device that is functioning properly. • Check the power adapter with another CPE.
LAN link indicator does not light up after making a connection.
Network interface (e.g., a network adapter card in the attached computer), network cable, or CPE LAN port may be defective.
• Verify that the CPE and computer are powered on. • Be sure the cable is plugged into both the CPE and the computer. • Verify that the proper cable type is used and its length does not exceed specified limits. • Check the network adapter in the computer and cable connections for possible defects. Replace the defective adapter or cable if necessary.
TROUBLESHOOTING Table A-1 Troubleshooting Chart (Continued) VDSL indicator does not light up after making a connection.
VDSL switch, cabling, or CPE LINE port may be defective.
• Verify that the CPE and attached VDSL switch are powered on. • Be sure the cable is plugged into both the CPE and an RJ-11 telephone jack. • Check the cable connections on the CPE, wall jack, punch-down block/patch panel, and the VDSL switch for possible defects. Replace the defective cable if necessary.
If You Cannot Connect to the Internet
Check that your computer is properly configured for TCP/IP. See “Configuring the TCP/IP Protocols” on page 3-3.
Make sure the correct network adapter driver is installed for your operating system. If necessary, try reinstalling the driver.
Check that the network adapter’s speed or duplex mode has not been configured manually. We recommend setting the adapter to auto-negotiation when installing the network driver.
APPENDIX B CABLES Twisted-Pair Cable and Pin Assignments For 10BASE-T and 100BASE-TX connections, the twisted-pair cable must have two pairs of wires. Each wire pair is identified by two different colors. For example, one wire might be green and the other, green with white stripes. Also, an RJ-45 connector must be attached to both ends of the cable. Caution: DO NOT plug a phone jack connector into any RJ-45 port. Use only twisted-pair cables with RJ-45 connectors that conform with FCC standards. Caution: Each wire pair must be attached to the RJ-45 connectors in a specific orientation. (See “10BASE-T/100BASE-TX Pin Assignments” on page B-2 for an explanation.) The figure below illustrates how the pins on the RJ-45 connector are numbered. Be sure to hold the connectors in the same orientation when attaching the wires to the pins.
Figure B-1 RJ-45 Connector Pin Numbers
CABLES 10BASE-T/100BASE-TX Pin Assignments Use unshielded twisted-pair (UTP) or shielded twisted-pair (STP) cable for RJ-45 connections: 100-ohm Category 3, 4 or 5 cable for 10 Mbps connections, or 100-ohm Category 5 cable for 100 Mbps connections. Also be sure that the length of any twisted-pair connection does not exceed 100 meters (328 feet). The RJ-45 ports on the CPE support automatic MDI/MDI-X operation, so you can use straight-through cables for all network connections to PCs or gateways. In straight-through cable, pins 1, 2, 3, and 6, at one end of the cable, are connected straight through to pins 1, 2, 3, and 6 at the other end of the cable. When using the RJ-45 port on this CPE, you can use either straight-through or crossover cable. Table B-1 10/100BASE-TX MDI and MDI-X Port Pinouts Pin MDI Signal Name MDI-X Signal Name 1 Transmit Data plus (TD+) Receive Data plus (RD+) 2 Transmit Data minus (TD-) Receive Data minus (RD-) 3 Receive Data plus (RD+) Transmit Data plus (TD+) 6 Receive Data minus (RD-) Transmit Data minus (TD-) 4,5,7,8 Not used Not used Note: The “+” and “-” signs represent the polarity of the wires that make up each wire pair.
TWISTED-PAIR CABLE AND PIN ASSIGNMENTS Straight-Through Wiring If twisted-pair cable is to join two ports and only one of the ports has an internal crossover (MDI-X), the two pairs of wires must be straight-through. (When auto-negotiation is enabled for the RJ-45 port on the CPE, you can use either straight-through or crossover cable to connect to any device type.) EIA/TIA 568B RJ-45 Wiring Standard 10/100BASE-TX Straight-through Cable White/Orange Stripe Orange End A
1 2 3 4 5 6 7 8
White/Green Stripe Blue White/Blue Stripe Green White/Brown Stripe
1 2 3 4 5 6 7 8
Figure B-2 Straight-through Wiring
CABLES Crossover Wiring If the twisted-pair cable is to join two ports and either both ports are labeled with an “X” (MDI-X) or neither port is labeled with an “X” (MDI), a crossover must be implemented in the wiring. (When auto-negotiation is enabled for the RJ-45 port on the CPE, you can use either straight-through or crossover cable to connect to any device type.) EIA/TIA 568B RJ-45 Wiring Standard 10/100BASE-TX Crossover Cable White/Orange Stripe Orange End A
1 2 3 4 5 6 7 8
White/Green Stripe Blue White/Blue Stripe Green White/Brown Stripe
1 2 3 4 5 6 7 8
Figure B-3 Crossover Wiring
Cable Testing for Existing Category 5 Cable Installed Category 5 cabling must pass tests for Attenuation, Near-End Crosstalk (NEXT), and Far-End Crosstalk (FEXT). This cable testing information is specified in the ANSI/TIA/EIA-TSB-67 standard. Additionally, cables must also pass test parameters for Return Loss and Equal-Level Far-End Crosstalk (ELFEXT). These tests are specified in the ANSI/TIA/EIA-TSB-95 Bulletin, “The Additional Transmission Performance Guidelines for 100 Ohm 4-Pair Category 5 Cabling.” Note that when testing your cable installation, be sure to include all patch cables between switches and end devices.
RJ-11 Ports Standard telephone RJ-11 connectors and cabling can be found in several common wiring patterns. These six-pin connectors can accommodate up to three wire-pairs (three telephone lines), but usually only one or two pairs of conductor pins and wires are implemented. The RJ-11 ports on the side of the CPE contain two wire-pairs, an inner pair (pins 3 and 4) and outer pair (pins 2 and 5). On the LINE port, the inner wire-pair carries both voice and digital data. On the PHONE port, the inner wire-pair carries voice only.
White/Orange Blue/White White/Blue Orange/White
Black Red Green Yellow
The outer wire-pair is only connected if there is a second telephone line, and carries voice only.
T2 R1 T1 R2
T2 R1 T1 R2
T = Tip
R = Ring
Figure B-4 RJ-11 Wiring
CABLES Table B-2 RJ-11 Port Pinouts
Line 2 Tip
Black or White/Orange
Line 1 Ring
Red or Blue/White
Line 1 Tip
Green or White/Blue
Line 2 Ring
Yellow or Orange/White
APPENDIX C SPECIFICATIONS VDSL Functional Criteria Band Plan: Up to 6 bands Signal Bandwidth: 25 kHz to 30MHz Optional Band: US0 operating at 4~25 kHz (low end) to 138~276 kHz (high end) Multi-Carrier-Modulation (MCM) - DMT modulation Interleaving: general convolution Tone Spacing: 8.6 kHz Upstream Power Back-off (UPBO) Remote firmware upgrade
Physical Characteristics Ports 1 RJ-11 VDSL line (to phone jack in the wall) 1 RJ-11 phone line (POTS connection to telephone) 1 RJ-45 10/100BASE-TX (Ethernet connection to PC or gateway) Ethernet Interface RJ-45 connector, auto MDI/X pinout detection 10BASE-T: 100-ohm, UTP cable; Category 3 or better 100BASE-TX: 100-ohm, UTP cable; Category 5 or better * Maximum Cable Length - 100 m (328 ft) VDSL2 Interface RJ-11 connector, using standard phone cable (26 AWG)
SPECIFICATIONS Power Consumption 7 Watts maximum Input Power 12 VDC (via AC power adapter), 1 A maximum Typical 700 mA maximum Size 15.5 x 12.85 x 2.8 cm (6.1 x 5.06 x 1.1 in.) Weight 374 g (13.19 oz) Temperature Operating: 0 °C to 40 °C (32 °F to 104 °F) Storage: -40 °C to 70 °C (-40 °F to 158 °F) Humidity Operating: 5% to 95% (non-condensing) LED Indicators System: POWER, DIAG (diagnostic) Port: SPEED (Ethernet), DUPLEX, VDSL, LAN
Standards Ethernet Standards IEEE 802.3 10BASE-T IEEE 802.3U 100BASE-T IEEE 802.3x Flow Control VDSL Standards ANSI T1E1.4 Part 1 - VDSL Interface ITU-T G.993.1 - VDSL ITU-T G.993.2 - VDSL2 ITU-T G.993.2 Annex C - Band Plan for Japan ITU-T 997 and 998 Band Plans Other evolving ETSI, ANSI, ITU standards
Compliances CE Mark Emissions FCC Class B FCC Part 68 Industry Canada Class B EN55022 (CISPR 22) Class B EN 61000-3-2/3 CNS 13438 Class B Immunity EN 61000-4-2/3/4/5/6/8/11 Safety CSA/CUS (CSA 22.2. NO 60950-1 & UL60950-1) CB (IEC60950-1)
GLOSSARY 10BASE-T IEEE 802.3 specification for 10 Mbps Ethernet over two pairs of Category 3, 4, or 5 UTP cable. 100BASE-TX IEEE 802.3u specification for 100 Mbps Fast Ethernet over two pairs of Category 5 or better UTP cable. Auto-Negotiation Signalling method allowing each node to select its optimum operational mode (e.g., speed and duplex mode) based on the capabilities of the node to which it is connected. Bandwidth The difference between the highest and lowest frequencies available for network signals. Also synonymous with wire speed, the actual speed of the data transmission along the cable. Domain Name Service (DNS) A system used for translating host names for network nodes into IP addresses. Dynamic Host Control Protocol (DHCP) Provides a framework for passing configuration information to hosts on a TCP/IP network. DHCP is based on the Bootstrap Protocol (BOOTP), adding the capability of automatic allocation of reusable network addresses and additional configuration options. End Station A workstation, server, or other device that does not forward traffic.
GLOSSARY Ethernet A network communication system developed and standardized by DEC, Intel, and Xerox, using baseband transmission, CSMA/CD access, logical bus topology, and coaxial cable. The successor IEEE 802.3 standard provides for integration into the OSI model and extends the physical layer and media with repeaters and implementations that operate on fiber, thin coax and twisted-pair cable. Fast Ethernet A 100 Mbps network communication system based on Ethernet and the CSMA/CD access method. Full Duplex Transmission method that allows two network devices to transmit and receive concurrently, effectively doubling the bandwidth of that link. ITU International Telecommunication Union ITU-T Telecommunication Standardization Section of ITU LAN Segment Separate LAN or collision domain. Layer 2 Data Link layer in the ISO 7-Layer Data Communications Protocol. This is related directly to the hardware interface for network devices and passes on traffic based on MAC addresses. LED Light emitting diode used for monitoring a device or network condition.
GLOSSARY Local Area Network (LAN) A group of interconnected computer and support devices. Media Access Control (MAC) A portion of the networking protocol that governs access to the transmission medium, facilitating the exchange of data between network nodes. Management Information Base (MIB) An acronym for Management Information Base. It is a set of database objects that contains information about a specific device. Plain Old Telephone Service (POTS) One of the services using voice band. Sometimes used as a descriptor for all voice band services. Private Branch Exchange (PBX) A telephone exchange local to a particular organization who use, rather than provide, telephone services. RJ-45 Connector A connector for twisted-pair wiring. Splitter A filter to separate VDSL signals from POTS or ISDN signals to prevent mutual interference. (Note that an external splitter is not required for this CPE.) TIA Telecommunications Industry Association
GLOSSARY Transmission Control Protocol/Internet Protocol (TCP/IP) Protocol suite that includes TCP as the primary transport protocol, and IP as the network layer protocol. UTP Unshielded twisted-pair cable. User Datagram Protocol (UDP) UDP provides a datagram mode for packet-switched communications. It uses IP as the underlying transport mechanism to provide access to IP-like services. UDP packets are delivered just like IP packets – connection-less datagrams that may be discarded before reaching their targets. UDP is useful when TCP would be too complex, too slow, or just unnecessary.
Very high data rate Digital Subscriber Line (VDSL) A family of digital telecommunications protocols designed to allow high speed data communication at data rates from below 1 Mbps to 52.8 Mbps with corresponding maximum reach ranging from 4500 feet to 1000 feet using 24 gauge twisted pair cable over the existing copper telephone lines between end-users and service providers. Very high data rate Digital Subscriber Line 2 (VDSL2) VDSL2 as defined in ITU-T Recommendation G.993.2 is an enhancement to the first VDSL standard (G.993.1). It supports transmission at a bi-directional net data rate (the sum of upstream and downstream rates) of up to 200 Mbps on twisted pair cables using a bandwidth of up to 30 MHz.
10BASE-T/100BASE-TX pin assignments B-2
pin assignments B-1 10BASE-T/100BASE-TX B-2 RJ-11 B-5 port indicators 2-3 powering on 3-2 problems, troubleshooting A-1
C cable crossover B-4 straight-through B-3 testing category 5 cable B-4 cable connections 3-1 compliances emissions C-3 immunity C-3 safety C-3 CPE description 1-1 features 1-4 crossover Ethernet cable B-4
R rear panel 2-2 RJ-11 pin assignments B-5
hardware, description 2-2
specifications component C-1 environmental C-2 power C-2 VDSL C-1 standards IEEE C-2 ITU-T C-2 straight-through Ethernet cable B-3 system indicators 2-3 requirements 1-5
installation connecting cables 3-1 powering on 3-2
TCP/IP, PC configuration 3-3 troubleshooting, CPE indicators A-1
F front panel 2-2
L LED indicators, problems A-1 LEDs 2-3
V VDSL description 1-3 functional specifications C-1
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Model Numbers: SMC7800A/VCP Pub. Number: 150200004100H E022007/ST-R01