Yankee Candle Oracle Financials and Supply Chain Transformation CASE STUDY
ankee Candle has its international distribution centre at Avonmouth near Bristol, England, with manufacturing in the USA. CGI were engaged to add new functionality, and to drive process and usage change, to get more value from the Oracle R12 Financials and Supply Chain Management deployment at the Avonmouth facility.
Yankee Candle is one of the world’s best known names in the candle business. With over 150 fragrances, all manufactured in U.S, the company provides the world's largest and most compelling selection of candle and home fragrance scents.
THE CHALLENGE Yankee Candle had identified a number of areas right across their UK operation where they saw opportunities to drive out cost, to increase control, and to progress customer service improvements by:
Transforming business process to optimise accuracy and consistency, and to increase efficiency through, for example, greater automation
Deriving greater value from their R12 EBS implementation by deploying additional functionality from their existing EBS footprint
Embedding consistent and efficient EBS user activity and process context through targeted user education and training
Focussing attention on identifying and resolving issues, and reducing procedural effort, thereby reducing the need for workaround procedures
“The CGI approach was open and consultative, bringing good ideas to the table, not just following a process or doing exactly what we asked of them with no value add” Andrew Sly – Yankee Candle International IT manager.
OUR ANSWER CGI deployed an expert team of four Consultants, calling in additional technical development effort as required to:
Identify and implement quick wins, to quickly show success, and to build momentum and confidence in the transformation
Work with Yankee Candle management to plan, control and give visibility to the transformation changes and their business owners, and to communicate progress
Run workshops to define and agree new processes, and ensure executive level sign-off for the new ways of working
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Run training sessions and produce change documentation to embed new processes and consistent system usage
Identify issues and manual activity in existing processes, and implement fixes and mitigations to address them
Configure, test and demonstrate new R12 Financials and Supply Chain functions in support of the new processes and fixes, and facilitate User Acceptance Testing and the progression of changes to the live EBS environment
Management have improved control of the business, with broader and more accurate financial information
Through training delivery and working together on specific improvements, the CGI team has raised the understanding and capability of Yankee Candle’s finance department, enabling them to manage the processes and exploit standard EBS functionality more effectively. In addition, new capabilities such as Fixed Assets, Direct Debits, Customer Dunning and iProcurement, as well as automating Bank payments and COGS (Cost of Goods Sold) accounting have been deployed, all of which took less than four months to complete.
On the supply chain side CGI have carried out an extensive range of workshops to transform the end-to-end Order Management process. Based on this CGI went on to configure and deploy an extensive ATP (available to promise) function, as well as optimising the order capture functionality and introducing automated order management controls for the business. This means that Customer Care staff can focus less on the mechanics and procedures for capturing and progressing orders, and more on managing customers and their orders, driving up sales and improving order fill efficiency.
A SUCCESS STORY CGI and Yankee Candle have worked together to achieve a low risk, nosurprises transition to new ways of working, improving efficiency, control and customer satisfaction. CGI’s approach has underpinned this transition with increased functional coverage and automation in the Oracle EBS deployment, aligned with the new processes.
Sales staff have visibility of accurate product availability information, both current and future, allowing them to:
manage customer expectations
drive up customer satisfaction
increase sales through cross selling
Accurate product availability information has enabled improved fulfilment rates and better control of warehouse work Greater automation and controls have been put in place, reducing manual procedures, and thereby:
Increasing process controls and auditability
SOX compliance is easier due to tighter controls and auditability
WHY CGI? CGI helps retail and consumer goods organisations adapt and remain competitive through business and technology transformation. We build, implement and manage complex retail systems critical to success in today’s changing marketplace. Our comprehensive services and solutions transform operations in areas such as analytics and business intelligence, mobile commerce, store systems, CRM, merchandise systems, digital, supply chain management, e-commerce, enterprise resource planning (in this case specifically, Oracle EBS Financials and Supply Chain Management), and concept-to-consumer collaboration.
We have a flexible, collaborative culture. Our innovative, practical solutions are tailored to your needs. We’re both global and local, and we make sure that the work gets done; on your premises, near shore, offshore - we really are that flexible. We have the people, experience and knowledge you need to keep growing and evolving for years to come.
“CGI brought a light touch and consultative approach to work with Yankee Candle to vastly improve the efficiency of both the supply chain and financial operation of the business” Andrew Sly – Yankee Candle International IT manager.
For more information, please contact us at: T: +44 (0) 845 070 7765 E [email protected]
About CGI With over 68,000 professionals in 40 countries, CGI fosters local accountability for client success while bringing global delivery capabilities to clients’ front doors. Founded in 1976, CGI applies a disciplined delivery approach that has achieved an industryleading track record of on-time, on-budget projects. Our high-quality business consulting, systems integration and outsourcing services help clients leverage current investments while adopting new technology and business strategies that achieve top and bottom line results. As a demonstration of our commitment, our average client satisfaction score for the past 10 years has measured consistently higher than 9 out of 10. Code: 120 0813